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Problem
Possible causes
Capacity prob-
Phone memory full.
lems with, for
example, Games
& More, ringtones,
pictures, SMS
archive.
No WAP access,
Profile not activated, profile set-
downloading not
tings wrong/incomplete.
possible.
Text message
Service provider does not sup-
cannot be sent.
port this service.
Phone number for service cen-
ter not set or incorrect.
SIM card contract does not
support this service.
Service center too busy.
Recipient does not have a com-
patible phone.
EMS pictures &
Destination phone does not
sounds are not dis-
support the EMS standard.
played on the des-
tination phone.
No Internet access
Incorrect WAP profile set, or
possible.
wrong or incomplete settings.
PIN error/
Three wrong entries.
PIN2 error.
Phone code error. Three wrong entries.
Service provider
No authorization for this ser-
Code error.
vice.
Too few/too many
Functions may have been
menu entries.
added or deleted by the service
provider via the SIM card.
No fax possible.
Wrong settings in the PC.
No authorization for this
service.
Questions & Answers
Possible solution
Delete files in the relevant areas.
Activate (page 66), set (page 66) WAP profile or set
HTTP profile (page 76). If necessary, ask your service
provider.
Contact your service provider.
Set service center (page 53).
Contact your service provider.
Repeat message.
Check.
Check settings or contact your service provider.
Enter the PUK (MASTER PIN) supplied with the SIM
card according to the instructions. If the PUK (MAS-
TER PIN) has been lost, please contact your service
provider.
Contact Siemens Service (page 101).
Contact your service provider.
Check with your service provider.
Check settings (page 77).
Contact your service provider.
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