Troubleshooting - Cambridge Audio EDGE NQ Manual

Troubleshooting

If you experience any trouble with your Edge NQ, visit the help section on our webpage at
http://techsupport.cambridgeaudio.com
If you have trouble connecting the Edge NQ
to your network, these steps may help to
resolve the problem:
• Confirm that a connected computer can
access the Internet (i.e. can browse the web)
using the same network.
• If you have an encrypted Wi-Fi network,
check that you have entered the correct key or
passphrase. Remember that text-format keys
are case sensitive.
If your Edge NQ can connect to the network
successfully, but is unable to play particular
Internet Radio stations, it may be due to one
of the following causes:
• The station is not broadcasting at this time
of the day (remember it may be located in a
different time zone).
• The station has reached the maximum
allowed number of simultaneous listeners.
• The station is not broadcasting anymore.
• The Internet connection between the server
(often located in a different country) and you
is too slow.
If you have problems with UPnP playback
check the following:
• Ensure your chosen UPnP server software is
capable of serving the file type you are trying
to access. Some servers do not serve FLAC for
instance.
• The Edge NQ can only play non DRM files.
Files that have DRM controls cannot be
played by the Edge NQ. Some servers may
be able to authorise and de-crypt Microsoft
Playsforsure before then serving the content
to the Edge NQ, but this operation is not
guaranteed as it is purely a function of the
server.
• If attempting to play 24-bit WAV or FLAC
content a wired Ethernet connection is
normally required for reliable operation due
to bandwidth considerations.
• Check the Edge NQ is capable of playing back
the file type you are trying to access.
If you have problems with USB Media
playback check the following:
• Check the Edge NQ is capable of playing back
the file type you are trying to access.
• For USB Media the Edge NQ can only play
non DRM files. Files that have DRM controls
cannot be played.
• Check that your device does not require more
than 1A if it is powered from the USB socket
itself.
• Check your device format is supported by the
Edge NQ.
• The way you organise your USB media affects
how efficiently the Edge NQ can browse the
content. Good practice is to create folders
for Artists within which you should have
a sub folders for each Album which then
contain the tracks for that Album. Libraries
with thousands of tracks in one folder will
progressively slow down the Edge NQs media
browsing.
Webmin
The webmin page allows you to change Edge
NQ settings and install firmware updates.
To view webmin, enter the IP address of the
Edge NQ into a browser on a computer, phone or
tablet connected to the same network.
The IP address of the Edge NQ can be found in
the Setup menu. To enter the setup menu, press
and hold the front panel power button for a
few seconds while the unit is powered on. Use
the source selector to browse through various
settings and press the power button to select.
Setup menu
Exit menu
Factory reset
ECO mode standby
Network reconnect
Edge NQ
ID: xxxxxxxx SP: xxx-x-xxx IP: xxx.xxx.xxx.xxx NS: Wired iNet
CDB: x.xx FPC: x.xx BT: x.xx USB: x.x ARC: x.x WR: xx
I6: xxxx::xxxx:xxx:xxxx:xxxx MW: None ME: xxxxxxxxxxxx
Chromecast built-in: x.xx.xxxxx
EDGE NQ
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