Kenmore 110.25122810 Use & Care Manual page 15

First try the solutions suggested here for assistance and to possibly avoid a service call.
If you experience
Washer Not Performing As Expected (cont.)
Washer not draining/
spinning, loads are
still wet or spin light
remains on (indicating
that the washer was
unable to pump out
water within 10 minutes)
(cont.)
Dry spots on load
after cycle
Incorrect or
wrong wash or
rinse temperatures
Load not rinsed
Sand, pet hair, lint,
etc. on load after
washing
Load is tangling
TROUBLESHOOTING
Possible causes
Check plumbing for correct drain hose
installation. Drain hose extends into
standpipe farther than 4.5" (114 mm).
Too much detergent causing suds to
slow or stop draining and spinning.
High speed spins extract more
moisture than your previous washer.
Washer may be tightly packed.
Added extra garments to the load
after the sensing/fill phase.
Check for proper water supply.
Energy saving controlled
wash temperatures.
Check for proper water supply.
Not using HE detergent or using
too much HE detergent.
Washer not loaded as recommended.
Heavy sand, pet hair, lint, and
detergent or bleach residues may
require additional rinsing.
Washer not loaded as recommended.
Check drain hose for proper installation. Use drain hose form
and securely attach to drain pipe or tub. Do not tape over drain
opening. Lower drain hose if the end is higher than 96" (2.4 m)
above the floor. Remove any clogs from drain hose.
Always measure and follow detergent directions for your load.
To remove extra suds, select Rinse/Spin. Do not add detergent.
The high spin speeds combined with air flow during the final spin
can cause items near the top of the load to develop dry spots
during the final spin. This is normal.
Use Bulky/Bedding or Jeans/Towels cycle for higher water fill,
or set Water Level knob to Deep Fill setting. See the "Cycle
Guide" to match your load with the best cycle.
Add only one or two additional garments after washer has started.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached to both washer and faucet,
and have both hot and cold water flowing to inlet valve.
Check that inlet valve screens are not clogged.
Remove any kinks in hoses.
This washer uses cooler wash and rinse water temperatures
than traditional top-load washers. This includes cooler hot and
warm washes.
Make sure hot and cold inlet hoses are not reversed.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
The suds from too much detergent or use of non-HE detergent can
keep washer from operating correctly. Always measure detergent
and follow detergent directions based on load size and soil level.
Always use HE detergent.
The washer is less efficient at rinsing when load is tightly packed.
Load garments in loose heaps evenly around the impeller.
Load with dry items only.
Use cycle designed for the fabrics being washed.
Add only one or two additional garments after washer has started.
Use Bulky/Bedding or Jeans/Towels cycle for higher water fill,
or set Water Level knob to Deep Fill setting. See the "Cycle
Guide" to match your load with the best cycle.
Set the Water Level knob to the Deep Fill option.
See "Using Your Washer" section.
Select a cycle with a slower wash action and spin speed;
however, items will be wetter than those using a higher speed spin.
Use Bulky/Bedding or Jeans/Towels cycle for higher water fill, or
set Water Level knob to Deep Fill setting. See the "Cycle Guide"
to match your load with the best cycle.
Load garments in loose heaps evenly around the impeller.
Reduce tangling by mixing types of load items. Use the
recommended cycle for the type of garments being washed.
Solution
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