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14
If problems occur...
Check if the problem you face is listed in the table below:
Problem
Possible cause
You cannot
hear anything
The speech
intelligibility
is reduced
You hear the
sound only
with one ear
If problems occur that are not listed in the above table or if the
problems cannot besolved with the proposed solutions, please
contact your local Sennheiser agent for assistance.
Are all jack plugs connected correctly?
Is the transmitter connected to the
sound source?
Is the transmitter connected to the
mains?
Is the volume of the sound source
sufficient?
Is the green operation indication lit?
Is the volume of the receiver
sufficient?
Is the rechargeable battery fully
charged and inserted properly into
the receiver?
Do you wear the receiver the right
way round, with the Sennheiser logo
at the front?
Is there a free line of sight between
transmitter and receiver?
Is the "Speech intelligibility"
button
backlit in yellow?
Is the balance adjusted correctly?
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