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FCC ID In a domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. FCC Warning This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
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SATO has been advised of the possibility of such damages.
Contents Introduction ......................2 Features ....................... 2 Unpacking ....................2 Understand your printer ................3 1.3.1 WS Direct Thermal (DT) model ............3 1.3.2 WS Thermal Transfer (TT) model ............5 1.3.3 Interior view TT model ..............6 1.3.4 Interior view 2 TT model ..............7 Printer LED Indicators DT model ..............
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Ribbon Problems................39 6.1.3 Other issues ..................40 Setting up LAN, WLAN and Bluetooth interfaces ..........41 The SATO WS4 Printer Utility ..............42 7.1.1 Install SATO WS4 Printer Utility ............42 Work with SATO WS4 Printer Utility............43 7.2.1 Menu bar ..................
1 Introduction 1 Introduction Thank you for purchasing a SATO WS printer. This manual provides information about how to set up and operate your printer, load the media and solve common problems. 1.1 Features ■ Various interfaces as standard USB, Ethernet, RS232C ■...
Please ensure that all of the following items are included in your package. Quick SATO Installation Resources Guide Guide SATO WS printer Power Supply TT Model only: EU or UK power cable Ribbon core holders. 25mm and 12.5mm. Small label guide If any items are missing, please contact your SATO supplier WS4-DT/TT-r01-12.1.17-OM-RS...
1 Introduction Understand your printer 1.3 Understand your printer 1.3.1 WS Direct Thermal (DT) model LED2 LED1 Feed Button Standard DT model Paper Slot Power Switch Sharp edge! RS232 USB A USB B Power Jack WS4-DT/TT-r01-12.1.17-OM-RS...
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1 Introduction Understand your printer WS DT model Thermal Printhead Transmissive Sensor Core Holders Media Roll Holders Media Guides Thumbscrew Reflective Sensor Platen Roller Warning The printhead becomes very hot during printing. Do not touch the printhead or touch around it directly after printing. By doing so you may get burnt.
1 Introduction Understand your printer 1.3.2 WS Thermal Transfer (TT) model LED2 LED1 Feed Button Standard TT model Power Switch USB B RS232 Power Jack USB A Caution To avoid injury, be careful not to trap your fingers in the Paper Slot while opening or closing the Top Cover.
1 Introduction Understand your printer 1.3.4 Interior view 2 TT model Printhead Media Shaft Lock Button Transmissive Sensor Reflective Sensor Media Guides Platen Roller Warning The printhead becomes very hot during printing. Do not touch the printhead or touch around it directly after printing. By doing so you may get burnt.
1 Introduction Printer indicators 1.4 Printer LED Indicators DT model Status lights help you check printer’s condition. The following tables show the blinking speed of status lights and the conditions they indicate. Symbol Blinking Speed Blinking Interval Fast 0.5 Second Slow 2 Seconds * LED2 + *LED1...
1 Introduction Printer indicators ** Red Command error. Flash ROM on the CPU board error or USB memory error. An erase error has occurred when formatting the USB * Red Red * memory. Unable to save files due to insufficient USB memory. 1.4.1 System mode The system mode consists of status light color combinations.
2 Get started Attach the power cord 2 Get started This chapter describes how to set up your printer. Caution Do not use your printer in areas exposed to splashing water or any other liquid. Caution Do not drop your printer, or place it in an area subject to humidity, vibration or shock.
2 Get started Load media 2.2 Turn on/off your printer When your printer is connected to a host (a computer), it is good to turn on the printer before turning on the host, and turn off the host before turning off the printer.
2 Get started Load media 2.3 Load media There are various types and sizes for the media roll. Load the applicable media to satisfy your need. 2.3.1 Prepare media The inside wound and outside wound media roll can be loaded into the printer in the same way.
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2 Get started Load media 1. Press the holder lock on the Media Roll Holders to slide them outward, and place the media roll between the holders. Make sure the print side is up, and the media roll is clamped tightly by the holders. Note The default core holder is set for 1-inch inside diameter (ID).
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2 Get started Load media 2. Pull the media until it reaches out of the printer. Thread the media under the media guides. Caution: Do not ship or carry the printer while it contains a label roll. 3. Close the top cover. WS4-DT/TT-r01-12.1.17-OM-RS...
2 Get started Load media 2.3.3 Test media feed 1. Turn on the printer, and press the FEED button to feed a label. 2. Flip the media and tear it along the edge of the top cover. WS4-DT/TT-r01-12.1.17-OM-RS...
2 Get started Load media 2.3.4 Installing a media roll TT model 1. Open the top cover of the printer. 2. Press the switch lock on the Media Roll Holders to slide them outward, and place the media roll between the holders. Adjust the media roll so its print side is facing up, and make sure it is clamped tightly by the holders.
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2 Get started Load media 3. Push the Module Release Latch to open the printer module. 4. Press the Lock button on the Media Guides to slide them outward. WS4-DT/TT-r01-12.1.17-OM-RS...
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2 Get started Load media 5. Pull the media until it reaches out of the printer. 6. Put the media under the Media Shaft and centre it between the Media Guides. WS4-DT/TT-r01-12.1.17-OM-RS...
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2 Get started Load media 7. Close the printer module and press down firmly at its both sides, until you hear a click. WS4-DT/TT-r01-12.1.17-OM-RS...
2 Get started Load media 2.3.5 Test media feed 1. Turn on the printer, and press the FEED button to feed a label. 2. Hold the media and tear it along the edge of the top cover to remove a single label.
2 Get started Load media 2.4 Installing a Ribbon Roll: TT model only Prepare the new ribbon by fitting the correct size of ribbon core holder to the ribbon cardboard core. Do the same for the take-up cardboard core. 1. Open the top cover of the printer. 2.
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2 Get started Load media 3. Lift the printer module to reveal the Supply Wheel. Supply Wheel 4. Do the following to install both rolls: To load the supply roll, align the notches on the left side and press the roll to the supply hub, and then press the right side of the roll to the hole.
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2 Get started Load media To load the take-up roll, align the notches on the left side and press the roll to the take-up hub, and then press the right side of the roll to the hole. 5. Pull the ribbon from the supply roll and tape it onto the top of the take-up roll. 6.
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2 Get started Load media 8. Rotate the Take-Up Wheel to straighten the ribbon to remove any wrinkles. Note For the supply hub, the ribbon wind direction can be coated side in (CSI) or coated side out (CSO); for the take-up hub, the wind direction must be coated side out.
2 Get started Load media 2.5 Media types Your printer supports various media types, including non-continuous media, continuous media, and fanfold media. The following table provides details about them. Media Type Looks Like Description Non-continuous media is the typical media for Non-Continuous bar code printing.
2 Get started Load media 3 Printer operation This chapter provides information about printer operation. 3.1 Media sensor calibration You will want the printer to work properly before starting your print jobs. To do this, you need to calibrate the media sensor. WS printers provide transmissive and reflective sensor calibration.
3 Printer operation Self test 3.2 Self test The printer can run a self test to print a configuration label, which helps you understand current settings of the printer. 1. Turn off the printer. 2. Press and hold the FEED button, and turn on the printer. 3.
3 Printer operation Reset your printer 3.3 Reset your printer By resetting your printer, you can return your printer to the state it was in when you receive it. This can help you solve some problems caused by settings changed during the printing. Do the following to reset your printer: 1.
4. Media sensing 4 Media sensing WS printers offer two types of media sensor: transmissive and reflective. They are used for detecting specific media types. 4.1.1 Transmissive sensor The transmissive sensor is fixed and placed near the centre of the printhead. It is used for detecting gaps across the entire width of the label.
4. Media sensing 4.1.2 Reflective sensor The reflective sensor is movable within the entire width of the media. It detects gaps, notches and black marks which are not located at the centre of the media. Multi Columns Notch Black Mark Flip the media so the black-mark side is facing down and adjust the sensor to align it with the labels, notches or black marks.
Do not touch the printhead with bare hands or hard objects. Cleaning steps: 1. Moisten a soft cloth or a cotton swab with ethyl alcohol or use a SATO cleaning wipe. 2. Gently wipe the printhead in one direction. That is, wipe it only from left to right or vice versa.
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5. Maintenance DT model printhead cleaning TT model printhead cleaning Note Printhead warranty becomes void if the printhead’s serial number is removed, altered, defected, or made illegible, under any circumstance. WS4-DT/TT-r01-12.1.17-OM-RS...
5.1.3 Label Sensor Media sensors may not be able to detect the media correctly if they become dirty. 1. Moisten a soft cloth or a cotton swab with ethyl alcohol or use a SATO cleaning wipe. 2. Gently brush sensors to remove the dust away.
Clean the platen roller immediately if the adhesive, dirt or dust accumulates on it. 1. Moisten a soft cloth with absolute ethyl alcohol or use a SATO cleaning wipe. 2. Gently wipe the platen roller to remove the dust and adhesive.
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5. Maintenance TT model platen roller cleaning WS4-DT/TT-r01-12.1.17-OM-RS...
6. Troubleshooting 6 Troubleshooting 6.1 Printer issues The printer is not turned on Make sure the power supply’s connector is inserted into the printer power jack. Check the power connection from the wall socket to the printer. Test the power cord and the socket with other electrical devices.
Adjust the print darkness, or lower the print speed. The media is incompatible for the ribbon. Use the compatible media instead. The media is incompatible for the printer. Use SATO-approved media roll instead. 6.1.2 Ribbon Problems The ribbon is out ...
6. Troubleshooting 6.1.3 Other issues There are broken lines in the printed label The ribbon is wrinkled. Adjust or reload the ribbon. Or, print a few labels until the wrinkled part disappears. The printhead is dirty. Clean the printhead. An error occurred when writing data to the USB memory ...
This is a small user-friendly computer program which enables the configuration of the printer settings and also set up of the optional interfaces. The SATO WS4 Settings Utility can be downloaded from: http://resources.satoeurope.com/cdelements/en_pages/index.html To set up a LAN connection refer to this manual section ...
SATO WS4 Printer Utility_V1.****** 2. Click on the downloaded file to open the Installation process 3. In the SATO WS4 Printer Utility dialog box, click Next. 4. From this screen follow the instructions until the Utility is installed in your computer is complete.
Configuration and Interface set up 7.2 Using the SATO WS4 Printer Utility Start the SATO WS4 Printer Utility. It’s interface looks like this: ■ Menu bar It includes SATO WS4 Printer Utility menus. ■ Toolbar It provides ports, port settings, emulation languages, printer dpi and printer status.
Setting ■ Auto Detect USB When you connect your printer to a computer with a USB cable, SATO WS4 Printer Utility automatically detects it and shows the USB information in the Port Name and Port Information. By default, it is enabled.
Configuration and Interface set up into the message in the Download Firmware dialog box. ■ Language It is the language of SATO WS4 Printer Utility interface. You can select Windows’s System Default, English or Simplified Chinese. By default, it uses your system default. Help ■...
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Configuration and Interface set up ■ It shows the USB information in the Port Name and Port Information as soon as the computer detects your printer. By default, the computer automatically detects the USB port. You can select the printer you want if your computer is connected to multiple printers via USB.
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Configuration and Interface set up The second row of the toolbar includes six items. ■ Printer Model Printer models. ■ Printer Emulation The emulation language of your printer. The emulation you choose affects the tabs displayed in the Properties pane. ■...
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Configuration and Interface set up Status Description NO PAPER The label has run out. HEAD OPEN Attempt to feed or issue the label with the top cover (head) ERROR open. HEAD ERROR A broken pin has been found on the thermal head. EXCESS HEAD The thermal head temperature has become excessively high.
Configuration and Interface set up 7.2.3 Navigation pane The Navigation pane includes four items: Parameter Setting, Download, Tool and Font. Each item has its own tabs, and each tab has a Send, Get, Add or Delete button (Some of them only have Send). Send is to send your settings to your printer;...
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Configuration and Interface set up SBPL Parameter display Property Name Description Sensor Type It is the media sensor you are using. It includes I-MARK, GAP and None. When you perform media calibration, the sensor is set to the one you select. Ribbon Sensor Thermal Transfer Your printer uses the ribbon sensor to detect the ribbon for Thermal Transfer (TT) operation.
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Configuration and Interface set up Property Name Description sensor as you change the media, or your printer won’t work properly. Reprint After Error Enable The label is reprinted as soon as the error condition is corrected. Disable Disable the reprint after error. Print Darkness Adjust the darkness relative to the current darkness setting.
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Configuration and Interface set up Property Name Description Tear Off Offset Adjust the rest position of the media after a label is printed, which changes the position at which the label is torn or cut. Cutter/Dispenser Adjust the cutter/dispenser offset position at which the Offset label is dispensed or cut.
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Configuration and Interface set up ■ SDPL, SEPL, SIPL, SZPL and AUTO SDPL, SEPL, SIPL, SZPL and AUTO provides settings grouped in the Supply, Control, Action, Label and Position Adjustment area. Property Name Description Sensor Type It is the media sensor you are using. It includes I-MARK, GAP and None.
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Configuration and Interface set up Property Name Description media using a media sensor every time you close the print module when the printer is turned on. ON (Power on and Head close) Your printer automatically calibrates media using a media sensor after power on and every time you close the print module when the printer is turned on.
Configuration and Interface set up 7.2.4 COM The COM tab provides the settings of the RS-232C port. When you use COM as your port, make sure the settings in the COM tab are the same as the port settings, or your printer won’t work properly.
Configuration and Interface set up 7.2.5 LAN The LAN tab provides network settings, including TCP/IP, Current TCP/IP, Protocol, Server and SNMP Trap. WS4-DT/TT-r01-12.1.17-OM-RS...
Configuration and Interface set up 8 Set up a LAN connection If you want to use the LAN port to transfer data, you need to set up the network connection in the LAN tab. 1. Connect your printer and computer to a network device (hub, switch or router) with Ethernet cables.
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Configuration and Interface set up 5. After your printer restarts, click Get to get the TCP/IP information of your printer. If you are using a static IP address, you’ll get the same TCP/IP settings as it is in the previous step; if you are using DHCP, The DHCP server will automatically populate the IP Address, Subnet Mask and Gateway boxes under Current TCP/IP.
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Configuration and Interface set up If you are using a dynamic IP address provided by DHCP, in the IP Address box, enter the IP address under Current TCP/IP in the LAN tab, and then click OK. Note When DHCP is enabled and your printer is idle for a long time, the IP address of your printer may change.
Configuration and Interface set up 8.1 IPv6 The IPv6 tab provides IPv6 settings, including IPv6 and Current IPv6. Set up IPv6 connection Before you set up IPv6, make sure your have IPv6 connectivity. 1. Do one of the following to configure your IPv6 settings: •...
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Configuration and Interface set up 2. After your printer restarts, click Get to get its IPv6 information. If you are using a static IPv6 address, you’ll get the same settings as it is in the previous step; if you are using DHCPv6, the DHCPv6 server will automatically populate the IP Address and Link-Local Address boxes under Current IPv6.
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Configuration and Interface set up ∙ If you are using a static IP address, in the IP Address box, enter the IP address under IPv6 in the IPv6 tab and click OK. ∙ If you are using a dynamic IP address provided by DHCPv6, in the IP Address box, enter the IP address under Current...
Configuration and Interface set up 9 The WLAN tab The WLAN tab provides wireless network settings, including IPv4, Current IPv4, Authentication, Information, WEP, WPA, Initialization, Protocol, Current Protocol, Server and EAP. WS4-DT/TT-r01-12.1.17-OM-RS...
Configuration and Interface set up 9.1 Set up WLAN connection Before you set up a wireless LAN connection, make sure your computer has connected to a wireless network. 1. In the Input/Output Port list, click USB or COM. 2. In the Navigation pane, click Parameter Setting, and click the WLAN tab. 3.
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Configuration and Interface set up ∙ If you’re using Open and WEP is on, choose your WEP password type in the WEP Input Type list. Next, enter your WEP password in one of the WEP Key box, and select the key you want to use from the WEP Key Index list.
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Configuration and Interface set up 4. Do one of the following to configure your IPv4 settings: ∙ If you have a static IP address, fill the IP Address, Subnet Mask and Gateway box under IPv4 according to your network settings, make sure DHCP is disabled, and click Send.
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Configuration and Interface set up 6. In the Input/Output Port list, click LAN, and click Setting. 7. In the Setting LAN dialog box, do one of the following to configure your IP address: ∙ If you are using a static IP address, in the IP Address box, enter the IP address under IPv4 in the WLAN tab and click OK.
Configuration and Interface set up 10 Bluetooth The Bluetooth tab provides Bluetooth settings. Property Name Description Pincode The Bluetooth PIN code of your printer. Device Name The Bluetooth device name of your printer. BD Address The Bluetooth MAC address of your printer. It determines how your printer is detected by other Bluetooth devices.
Configuration and Interface set up 10.1 Bluetooth Wireless connection Printers which have built-in Bluetooth are able to connect to the internet in a more flexible way. You can transmit data to your printer in any location within Bluetooth range. 10.1.1 Bluetooth The Bluetooth setup screen may vary depending on your computer or device.
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Configuration and Interface set up 4. Click SATO WS4, and click Next. 5. Click Let me choose my own passkey. The default key is 0000. After entering the key, click Next. WS4-DT/TT-r01-12.1.17-OM-RS...
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Configuration and Interface set up 6. The computer will try to connect the printer. If it succeeds, you’ll see the successful message. Take a note of the outgoing COM port and click Finish. Note If you forget the port number, in the Bluetooth Devices dialog box, click the COM Ports tab to see the virtual COM port assigned to your printer.
11 Specifications WLAN This column is not for 11.4 Bluetooth translation Properties Bluetooth I/F Standard Bluetooth 2.1 + EDR or later Enabled Device WS Series Operating Temperature 41°F (5°C) ~ 104°F (40°C) Storage Temperature -4°F (-20°C) ~ 140°F (60°C) Operating Humidity 25 ~ 85 % Non-condensing R.H Storage Humidity 10 ~ 90 % Non-condensing R.H...
12 Safety precautions 12 Safety precautions This section describes how to use the printer safely. Be sure to read the following information carefully before using the printer. Pictographic Symbols This operator manual and the printer labels use a variety of pictographic symbols. These symbols emphasize the safe and correct use of the printer and to prevent injury to others and property damage.
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If they are spilled and get inside the printer, immediately turn off the power switch, unplug the power cord from the outlet, and contact your SATO reseller or technical support center. Using the printer in this condition could cause a fire or electric shock.
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Do not disassemble the printer Do not disassemble or modify the printer. Doing so could result in fire or electric shock. Ask your SATO reseller or technical support center to conduct internal inspections, adjustments, and repairs.
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12 Safety precautions The print head is hot after printing. Be careful not to get burned when replacing media or cleaning immediately after printing. Touching the edge of the print head with bare hands could result in injury. Be careful not to become injured when replacing media or cleaning.
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12 Safety precautions When unplugging the power cord from the outlet, be sure to hold it by the plug. Pulling it by the cord could expose or break the core wires and cause a fire or electric shock. The power cord set that comes with the printer is especially made for this printer.