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C h a p t e r
Troubleshooting
If your phone appears following phenomenon in the process of operation, please read following relative
information at first. If the problems still can not be solved, please contact the distributor or service
provider.
Problem
When switching on the phone, it prompts "Enter
phone password".
Incorrect display of system time.
No corresponding response when press the phone
keys (after several attempts).
No display on screen when disconnect external
power supply.
There is incoming call, but no prompt ring tone.
There is no prompt tone when the alarm clock
has reached the time.
Cannot send short message.
Other abnormal phenomenon.
16
Check Point
Enter phone code you set already to unlock the
phone.
Check whether the system signal is too weak.
Restart the phone.
Check whether the battery has electricity or it is
damaged, or restart the phone.
Check the silent mode and the volume of ring
tone.
Check whether the alarm clock is enabled or not.
Check the network condition.
Please first refer to user guide, then check
whether the power is connected correctly or not,
if there is no problem, please restart the phone.
Confidential and Proprietary Information of ZTE CORPORATION 19
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