Customer Assistance Information - Saturn 2009 Aura Green Line Hybrid Owner's Manual

Section 7
Customer Assistance and Information ...............7-2
Customer Satisfaction Procedure ......................7-2
Online Owner Center ......................................7-5
Customer Assistance for Text Telephone (TTY)
Users ........................................................7-6
Customer Assistance Offices ............................7-6
GM Mobility Reimbursement Program ................7-6
Roadside Assistance Program ..........................7-7
Scheduling Service Appointments .....................7-9
Courtesy Transportation ...................................7-9
Collision Damage Repair ................................7-11
Customer Assistance Information
Reporting Safety Defects ................................7-14
Vehicle Data Recording and Privacy ................7-16
Reporting Safety Defects to the
United States Government ..........................7-14
Reporting Safety Defects to the Canadian
Government ..............................................7-14
Reporting Safety Defects to Saturn ..................7-14
Service Publications Ordering Information .........7-15
Event Data Recorders ...................................7-16
®
OnStar ......................................................7-17
Navigation System ........................................7-17
Radio Frequency Identification (RFID) ..............7-17
7-1