Communicator Troubleshooting; Ethernet Programming Options - DSC TL280R Installation Manuals

Communicator Troubleshooting

• Once quickly for outgoing Ethernet transmission.
• Twice quickly to indicate incoming Ethernet ACK/NACK.
OFF: This is the normal state of the red network connection status LED. There are no network
connection issues present.
ON: There is a problem with the Ethernet network connection. LED will be ON if any of the fol-
lowing occur:
• Ethernet cable is not connected,
• DHCP configuration times out.
Network Activity LED (Red)
• Ethernet Activity: Red LED will blink quickly once for transmit, or twice for receive.
Table 6: Trouble indications
Trouble
Trouble
Indicator
indication
Digit
No Indication N/A
Yellow LED –
02
2 Flashes
Yellow LED –
06
6 Flashes
Yellow LED –
07
7 Flashes
Yellow LED –
08
8 Flashes
Yellow LED -
09
9 Flashes
Yellow LED –
0C
12 Flashes
Red and Yellow
LEDs flashing N/A
together
E
The programming sections described in this document can be viewed at the keypad LCD. To start
programming enter: [*][8][installer code] [851] [section number], where section number is the 3
digit section number referenced in this section. The programming worksheets at the end of this
document can be used to record the new values when programming changes have been made from
the default values.
C
OMMUNICATOR
Possible
Causes
• Check the power connections between the panel and the communicator.
No Power
• Confirm PC-LINK cable is properly installed between communicator and panel.
Panel • Check section [382] toggle option[5] is ON (Alternate Communicator Enabled).
Supervision • Ensure the PC-LINK cable between the panel and communicator is connected
Trouble
• Check with your ISP to confirm Internet service is active in your area.
• Ensure your Ethernet cable is securely inserted into the RJ45 jack of the commu-
• Check the link light on the hub/router/switch is ON. If link light is OFF, start the
Ethernet
Trouble
• If DHCP is used, ensure that the unit has an assigned IP address from the server.
• If problem persists, replace the Ethernet cable and RJ45 connector.
• Ensure that the Ethernet path has Internet connectivity.
• If using a static IP address, confirm that the gateway and subnet mask are
Receiver Not
• If the network has a firewall, ensure the network has the programmed
Available
• Ensure that all the receivers are programmed for DHCP or have the proper IP
Receiver • This trouble is indicated when supervision is enabled and the unit is not able to
Supervision
Trouble • If this trouble persists, contact your central station.
• The unit has exhausted all communications attempts to all programmed receiv-
FTC Trouble
• Restart the system, if trouble persists, contact your dealer.
Module • This indication appears when section [021] system account code or
Configuration
Trouble
• The unit is still initializing please wait while the unit gets its programming and
Initialization
Sequence
• If the initialization sequence is taking more than several minutes, the boot loader
• Confirm that the boot loader has failed by entering communicator programming
Boot Loader
Failed
• If access is granted, continue waiting for the initialization sequence to complete.
• If access is denied (long error tone), disconnect power from, then reconnect
P
THERNET
Internet Alarm Communicator Installation Guide
T
ROUBLESHOOTING
Trouble Possible Solution
properly (not reversed) and is securely in place.
nicator and the hub/router/switch.
hub/router/switch.
In Section [851] [992] verify a valid IP address is programmed. If not, contact
the network administrator.
entered correctly.
outgoing ports open (default UDP port 3060 and port 3065).
address and port number.
successfully communicate with the receiver.
ers for events generated by the communicator.
sections [101] or [111] receiver account code have not been programmed.
Ensure that a valid account code has been entered in these sections.
establishes a connection to all programmed receivers.
Note: This process may take several minutes to complete.
might have failed.
[*][8][installer code][851].
power to the communicator module.
ROGRAMMING
6
O
PTIONS