Troubleshooting - Comfort Glow ELCG 125 Homeowner's Installation And Operating Manual

TROUBLESHOOTING

If you have any questions regarding the product, please call customer service at (814) 643-1775
8:30 a.m. – 5:00 p.m. EST, Monday – Friday.
Problem
Log set does
not operate; the
ON/OFF power
light on the control
panel is not lit.
Possible Cause
1. The log set is not
plugged in.
2. A circuit breaker is tripped
or a fuse blown.
3. Defective ON/OFF switch.
4. Defective adaptor.
Corrective Action
1. Make sure the log set is plugged in
to a standard 120V outlet and into the
base of the unit.
2. Check additional appliances on the
circuit; ideally the log set should be
on a dedicated 15-amp circuit.
3. Call customer service: (814) 643-1775.
4. Call customer service: (814) 643-1775.
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