Samsung CLP-310W User Manual page 51

CONDITION SUGGESTED SOLUTIONS
• If characters are improperly formed and
Misformed
producing hollow images, the paper stock
characters
may be too slick. Try a different paper. See
page 31.
• Ensure that the paper is loaded properly.
Page skew
• Check the paper type and quality. See page
31.
• Ensure that the paper or other material is
loaded correctly and the guides are not too
tight or too loose against the paper stack.
• Ensure that the paper is loaded properly.
Curl or wave
• Check the paper type and quality. Both high
temperature and humidity can cause paper
curl. See page 31.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
Wrinkles or creases • Ensure that the paper is loaded properly.
• Check the paper type and quality. See page
31.
• Turn over the stack of paper in the tray. Also
try rotating the paper 180° in the tray.
• Check for leaking toner. Clean the inside of
Back of printouts
the machine. See page 38.
are dirty
CONDITION SUGGESTED SOLUTIONS
• The toner cartridge may not be installed
Solid Color or
properly. Remove the cartridge and reinsert
Black pages
it.
• The toner cartridge may be defective and
need replacing. Remove the toner cartridge
A
and install a new one. See page 41.
• The machine may require repair. Contact a
service representative.
• Clean the inside of the machine. See page
Loose toner
38.
• Check the paper type and quality. See page
31.
• Remove the toner cartridge and install a
new one. See page 41.
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character voids are white areas within parts of
Character Voids
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
A
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface
of the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. See page 31.
If horizontally aligned black streaks or smears
Horizontal stripes
appear:
• The toner cartridge may be installed
AaBbCc
improperly. Remove the cartridge and
AaBbCc
reinsert it.
• The toner cartridge may be defective.
AaBbCc
Remove the toner cartridge and install a
AaBbCc
new one. See page 41.
• If the problem persists, the machine may
AaBbCc
require repair. Contact a service
representative.
If the printed paper is curled or paper does not
Curl
feed into the machine:
• Turn over the stack of paper in the tray.
Also try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to printer properties, click Paper tab, and
set type to Thin Paper. Refer to the
Software section for details.
Your printer is probably being used at an
An unknown image
altitude of 1,000 m (3,281 ft) or above.
repetitively appears
The high altitude may affect the print quality
on a next few
such as loose toner or light imaging. You can
sheets or loose
set this option through Printer Settings Utility
toner, light print, or
or Printer tab in printer driver's properties. See
contamination
page 30.
occurs.
Troubleshooting_ 51