Polycom SoundPoint IP 650 Quick Reference Manual page 9

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 9
AT&T Voice DNA Feature
Call transfer
You can transfer a call to any extension within
your organization or to any 10-digit phone
number. Call Transfer has two forms:
Blind transfer—Transfers your call to the new
caller directly and drops you from the call.
Consultative transfer—Enables you to speak
with the person you're transferring the call to
before you transfer the call. If there's no
answer or the person doesn't want to take the
call, you can cancel the transfer and talk with
the caller.
Conference calls
You can conduct a conference call with 3
participants from your phone.
Note: If you have a Premium feature package,
you can conduct a call with up to 15
participants from the AT&T Voice DNA User
Dashboard. For more information, see the
"Place a Conference Call from the User
Dashboard" help topic online.
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Procedure
Make a blind transfer:
1. During a call, press the Transfer button or Trnsfer
soft key.
2. Press the Blind soft key and enter the phone
number to which the call will be transferred.
3. Press the Dial soft key.
The call is transferred and you're dropped from the
call.
Make a consultative transfer:
1. During a call, press the Transfer button or Trnsfer
soft key.
2. Enter the phone number to which the call will be
transferred.
3. Press the Dial soft key.
4. Wait for the person to answer, and then speak.
5. If the person agrees to accept the call, press
Transfer again. The call is then transferred from
your phone.
If the person isn't available or doesn't want to
accept the transferred call, press the Cancel soft
key to resume the original call.
Make a 3-way conference call by phone:
1. Call the first person.
2. After the first person answers, press the Confrnc
soft key. The call is placed on hold.
3. Call the second person.
4. When the second person answers, do one of the
following:
•
If the person wants to join the call, press the
Confrnc soft key to establish the conference.
•
If the person doesn't want to join the call, press
the Cancel soft key to return to the first caller.