Frequently Asked Questions - Mitel 6867i Quick Start Manual

Frequenly Asked Questions
How do I tell the difference between a call ringing to the main number versus ringing at my DID?
Your caller ID displays the number that is calling and below that it shows the number that the outside called dialed if it was
not your direct line.
How do I tell if a call is coming when I am on another call?
Visually, a line button will be flashing quickly indicating a call is coming in. If you are using a handset, you will hear a beep
on the first ring. If you are using a headset, you should also hear a beep. Note: That functionality is specific to each brand of
headset.
How do I download upgrades or reboot my station?
Upgrades are downloaded from a server at Digital West. To do this, the station must be rebooted.
1. If your station has only one cable plugged into it, it will be plugged into the LAN port on the station. Unplug the cable from
the station until the station display is completely blank. Wait 10-15 seconds, then plug the cable back in. Note: Do not unplug
again until the station has fully rebooted.
2. If your station has two cables plugged into it, unplug the smaller power cord either at the back of the station, or where it is
plugged into a receptacle. Note: Do not unplug again until the station has fully rebooted.
How do I get changes made to my softkeys?
Contact Digital West at (805) 548-8000, and we will collect the information from you. Once programmed, the station will need
to be rebooted to accept the programming changes.
Is there a video I can watch to get all of this information?
Yes. Please visit us at www.digitalwest.com/solutions/it-support/training-tools/
MetroVoice 2018 : (805) 548-8000 : [6]
to see our training videos.