Chapter 5 - Call Statistics - Toshiba Strata CIX User Manual

Ip windows operator console, business communications division

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Call Statistics

This chapter describes the types of information and reports available on the Operator

position.

Statistics on incoming calls are collected and stored daily for each console. Each

console collects information pertaining to that console only.

To develop a larger set of statistics when multiple consoles are used, the files from

each location can be imported into any standard spread sheet for preparing a

composite report. The information collected includes:

• number of internal incoming calls received per hour

• number of external incoming calls received per hour

• total talk time (in seconds) per hour

• maximum number of calls in queue (CIQ) each 15-minute interval

Strata CIX IP Windows Operator Console User Guide 7/06

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