Printer Tone And Green Led; Printing Issues - HP Engage One Retail System 143 Hardware Reference Manual

Printer tone and green LED

Condition
Green LED, quick steady
flashing.
Green LED, slow steady
flashing.
Printer beeps (two-tone—low
frequency, high frequency).
Printer beeps and flashes green
LED in various combinations.

Printing issues

Condition
Colored stripe on the receipt.
Receipt does not come out all
the way.
Printer starts to print, but stops
while the receipt is being
printed.
Receipt is not cut.
Print is light or spotty.
Vertical column of print is
missing.
48 Chapter 4 Using the column printer
Possible causes
Paper roll is empty.
Receipt cover is open.
The knife is unable to return to
the home position.
Other problems may be
indicated.
Printer has been turned on and
is ready to operate.
These all indicate a serious
condition.
Possible causes
Paper is low.
Paper is jammed.
Paper is jammed.
Paper is jammed.
Paper roll is loaded incorrectly.
Thermal printhead is dirty.
Variations in paper.
This indicates a serious
condition with the printer
Possible solutions
Load a new paper roll.
Close the cover. If the problem
persists, continue opening and
closing the cover until the LED
stops blinking.
Stop using the printer.
Stop using the printer.
No action is required.
Stop using the printer.
Possible solutions
Change the paper.
Open the receipt cover, inspect
the knife, and clear any
jammed paper.
Open the receipt cover, inspect
the knife, and clear any
jammed paper.
Open the receipt cover, inspect
the knife, and clear any
jammed paper.
Reload the paper correctly.
Use recommended thermal
receipt paper and clean the
printhead with 99% isopropyl
alcohol.
Increase print density in Set
Hardware Options of printer
configuration menu to 110% or
120% as needed.
Stop using the printer.
Where to go for more
information
See Loading the printer receipt
paper on page 45.
Contact your authorized HP
service representative.
Contact your authorized HP
service representative.
Contact your authorized HP
service representative.
Where to go for more
information
See Loading the printer receipt
paper on page 45.
See Loading the printer receipt
paper on page 45.
Contact your authorized HP
service representative.
Contact your authorized HP
service representative.