Bose HOME SPEAKER 500 User Manual page 34

SYMPTOM
Speaker doesn't connect
to Wi-Fi network
Intermittent or no audio
Speaker doesn't connect
to a mobile device.
TRO UBL E SH OOT I NG
SOLUTION
In the Bose Music app, select the correct network name, and
®
enter network password.
Make sure the speaker and your mobile device are connected to
the same Wi-Fi network.
If your Wi-Fi network information has changed, see page 14.
Enable Wi-Fi on the device you are using for setup .
Close other open applications on your mobile device.
If your router supports both 2.4GHz and 5GHz bands, make
sure both the device (mobile or computer) and speaker are
connecting to the same band.
NOTE: Give each band a unique name to make sure you're
connecting to the correct band.
Reset the router.
Uninstall the Bose Music app on your mobile device. Unplug
the power cord, wait 30 seconds and firmly plug it into the
AC (mains) outlet. Download the app and restart setup.
Increase the volume on the speaker and mobile device.
Stop other audio or video streaming applications.
Switch to a difference source.
Play audio from a different application or music service.
Make sure you're using a compatible Bluetooth mobile device.
NOTE: You can't connect Bluetooth headphones to
the soundbar.
Restart your mobile device.
Unplug the power cord, wait 30 seconds, and firmly plug it back
in to the AC (mains) outlet.
On your mobile device, turn the Bluetooth feature off and
then on again. Remove the speaker from the Bluetooth menu.
Connect again.
Connect a different mobile device (see page 22).
Make sure you're using a compatible Bluetooth mobile device.
NOTE: You can't connect Bluetooth headphones to
the speaker.
Remove the speaker from your mobile device Bluetooth pairing
list and connect again (see page 22).
Clear the speaker pairing list (see page 24).
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