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Troubleshooting Common Problems
Hardware
Refer to "Cabling Diagrams" on page 71 to verify that your direct or modem connection
cable is configured properly.
Verify that the hardware key is in place. SAM52 will not start if the key is not found. In
addition, SAM52 will check for the key at various times during an edit/polling session.
If the key is loose, or has been removed, the program will shut down.
Note: US Robotics Sportster
PC and ECR sites).
Software
Verify that register software and SAM52 versions are compatible. Due to changes in
program structures between various register versions, incompatibility issues may arise.
Samsung ER 5200 Series
The register port must be set for PC communication. (See Service Mode RS232C port
programming.)
A clerk must be signed on.
Verify that the port settings at the ER-5200 are all default (9600 BAUD, NO PARITY, 8
DATA BITS, 1 STOP BIT) and that SAM52 is set the same.
SAM52 Software
Create a new store by selecting Create New from the Stores menu. See "Creating a
New Store" on page 10.
Verify that store files are uploaded in SAM52. You must Receive (Upload) information
from the ECR. Refer to "Receive Programs from ECR (Upload)" on page 39.
If problems persist, try rebooting the PC.
If you have trouble loading a program from SAM52 to a register, be sure the register
memory allocation is set large enough for each file.
70
Appendices
Set the correct Communication Port and BAUD rate. Be sure that the BAUD rate is
identical to that set in the register port.
Only enter a phone number here if you are using a modem to poll data.
If your PC is using any Microsoft Windows
application that has a communications-port configured, (for example a modem,
mouse or other device) you may have to check on these settings to make sure there is
not a conflict on the same communications port.
Enter information in the Modem Initial String field only if you have a modem that
needs to be properly configured to communicate.
Modems are recommended for remote connections (for both
operating systems or any software
SAM52 User's Manual
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