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TROUBLESHOOTING GUIDE
Vacuum is not picking up dirt. No suction or light suction.
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting back into
the vacuum.
• Dust cup may be full; empty dust cup.
• Check wand, wand connections, nozzles, and accessories for blockages; clear blockages if required.
• Remove any string, carpet fibers or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit and disengage the area rug from the brushroll and restart the unit.
Brush roll does not spin.
• If brush roll indicator light on the floor nozzle turns red, the brush roll has stopped spinning. Immediately turn off and
unplug vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on.
• If brush roll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If the light is still red,
please contact customer service at 1.800.798.7398.
Vacuum turns off on its own.
• This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the
thermostat will automatically turn the suction motor off. Should this occur, perform the following steps to restart the
thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters (see page previous page)
4. Check for blockages in wand, accessories and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit by turning the power on.
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