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5. Troubleshooting
Condition
Green LED out on AC
surge protector
LEDs are dim or not lit
Difficulty experienced
during mounting
SYLVANIA is a registered trademark of OSRAM SYLVANIA INC.
OPTOTRONIC is a registered trademark of OSRAM GmbH
Specifications subject to change without notice
Possible Reason(s)
Surge protector unable to protect
unit
1.
Power supply polarity is
switched
2.
One or both power supplies
have failed*
3.
LED board is damaged
*The failure of one power supply
will result in dim LEDs. The
failure of both power supplies will
result in no light.
---
Recommended Action
1.
If within warranty period, contact
Sylvania sales representative for
RMA.
2.
If out of warranty period, contact
Sylvania sales representative for
information to replace surge protector.
1.
Ensure white wire is attached to purple
output wires of power supplies.
Ensure black wire is attached to black
output wires of power supplies.
2.
To identify failed power supply, use
clamp meter (tongs) to measure
output current. Replace if below rated
current. Before replacing power
supply, verify the green LED on surge
protector is lit.
3.
If within warranty period, contact
Sylvania sales representative for
RMA. If not within warranty period,
module should be replaced as it is not
user serviceable.
Contact Sylvania representative for
recommended action.
To order replacement retrofit
kits please contact
OSRAM SYLVANIA
National Customer
Service and Sales Center
18725 N. Union Street
Westfield, IN 46074 USA
Industrial Commercial
Phone:
1-800-255-5042
Fax:
1-800-255-5043
National Accounts
Phone:
1-800-562-4671
Fax:
1-800-562-4674
OEM/Special Markets
Phone:
1-800-762-7191
Fax:
1-800-762-7192
Display/Optic
Phone:
1-888-677-2627
Fax:
1-800-762-7192
In Canada
OSRAM SYLVANIA LTD
Headquarters
2001 Drew Road
Mississauga, ON L5S 1S4
Industrial Commercial
Phone:
1-800-263-2852
Fax:
1-800-667-6772
Special Markets
Phone:
1-800-265-2852
Fax:
1-800-667-6772
Visit our website:
www.sylvania.com
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