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VOIDING PAPER JAMS
The following table summarizes possible causes of paper jams and
suggests ways of avoiding them.
POSSIBLE CAUSE
The printer is not level.
Your print media is too light or
too heavy.
Your print media is damp or
charged with static electricity.
Your print media is creased or
curled.
Your print media sheets are
not aligned with each other.
Your print media is not aligned
properly in the paper tray.
Your envelopes to be printed
are not oriented properly.
Your printer feed roller is dirty.
Your printer feed rollers are
wearing out.
The media weight or type
have been wrongly set.
SUGGESTED REMEDY
Place the printer on a steady, level surface.
Use appropriate media.
Use media that has been stored in
appropriate temperature and humidity
conditions.
Use appropriate media. Decurled media can
be used.
Remove the sheets, jog them into alignment
and reload them.
Adjust the paper stop and paper guides of
the tray, or the manual feed guide on the MP
Tray to align the media properly.
Adjust the orientation as required.
Wipe the roller with a cloth moistened with
water.
Replace the feed rollers.
Select the correct printer menu settings for
[Media Weight] and [Media Type].
pro920WT User's Guide> 142
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