After-Sales And Warranty Policy - BAFANG MM G31.250 User Manual

8.

After-sales and Warranty Policy

Suzhou Bafang Motor Science-Technology Co., Ltd (hereinafter referred to as the "Bafang Motor")
guarantees: During the warranty period, customers enjoy warranty service from Bafang for products
bought from Bafang as long as the products are within the warranty period and the issues are indeed
quality issues concerning material and workmanship.
Warranty Period and Scope
Warranty period starts from the date of leaving factory, and is 30 months for motor, and 18 months
for controller, display, sensor and other components.
Bafang limited warranty does not cover or apply to the following situations:
1） Damage, failure and/or loss caused by refitting, neglect, improper maintenance, accident,
misuse, abuse or use for competition or commercial purpose;
2） Damage, failure and/or loss due to shipping ;
3） Damage, failure and/or loss caused by improper installation, adjustment or repairing.
4） Damage, failure and/or loss irrelevant to material and workmanship, e.g., failure to follow
instructions by users；
5） Damage, failure and/or loss caused by product's appearance or surface change which doesn'
t affect its function;
6） Damage, failure and/or loss due to maintenance or installation by repair stations or dealers
unauthorized by Bafang；
7） Damage, failure or loss caused by normal wear and tear.
Bafang reserves the right to repair or replace the components, and is only responsible for repairing
or replacing them.
In case bike manufacturers or dealers encounter quality issues when using or selling Bafang's
products, they can report the purchase order number and products' serial number to Bafang's
technology service department who will check whether the products are under warranty or not. For
products under warranty, if it is a small problem, Bafang will provide customers (dealers or bike
manufacturers) with free spare parts so that they can correct the problem themselves; if it's a big issue,
Bafang will provide customers with free spare parts, show them what to do by sending them videos or
documents or on some special occasions repairing the products for them. For products out of warranty,
Bafang can still provide spare parts or repair the products for customers, but the incurred material cost,
labor cost, freight etc. shall be undertaken by customers
If an end user has a bike equipped with Bafang components which need repairing, he/she should
contact the bike manufacturer or dealer directly.
If this warranty statement is against a current Chinese law, the Chinese law shall prevail. Bafang
reserves the right to modify the terms without announcement in advance.
For more latest information, please visit the company website: www.szbaf.com
53