Requesting Assistance Or Service - Roper RGS7648EN2 Use And Care Manual

R
EQUESTING
To avoid unnecessary service calls, please check "Troubleshooting" on pages 19-20. It may save
you the cost of a service call. If you still need help, follow the instructions below.
I
F YOU NEED ASSISTANCE OR SERVICE
Call the Consumer Assistance Center toll free at
1-800-447-6737. Our consultants are
available to assist you.
When calling:
Please know the purchase date, and
the complete model and serial number
of your appliance (see page 2). This information will
help us better respond to your request.
Our consultants provide assistance with:
•
Features and specifications on our full line
of appliances
•
Installation information
•
Use and maintenance procedures
I
F YOU NEED REPLACEMENT PARTS
If you need to order replacement parts, we recom-
mend that you only use FSP
parts. FSP replacement parts will fit right and work
right, because they are made to the same exacting
specifications used to build every new
ROPER ® appliance.
F
OR FURTHER ASSISTANCE
If you need further assistance, you can write to
Whirlpool with any questions or concerns at:
Roper Brand Home Appliances
Consumer Assistance Center
c/o Correspondence Dept.
2000 North M-63
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your
correspondence.
A
SSISTANCE OR
®
factory authorized
S
ERVICE
•
Accessory and repair parts sales
•
Do-it-yourself repair help
•
Specialized customer assistance (Spanish speak-
ing, hearing impaired, limited vision, etc.)
•
Referrals to local dealers, service companies, and
repair parts distributors
Service technicians are trained to fulfill the prod-
uct warranty and provide after-warranty service,
anywhere in the United States.
To locate the authorized service company in your
area, you can also look in your telephone directory
Yellow Pages.
To locate FSP replacement parts in your area, call
our Consumer Assistance Center telephone number
or your nearest authorized service center.
If the dealer, authorized servicer, and Whirlpool have
failed to resolve your problem, you can contact the
Major Appliance Consumer Action Program
(MACAP). MACAP is a group of independent con-
sumer experts that voice consumer views at the
highest levels of the major appliance industry.
MACAP will in turn inform us of your action.
Major Appliance Consumer Action Program
20 North Wacker Drive
Chicago, IL 60606
21