Accu-Chek Guide User Manual page 124

License and Warranty
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Non‑Warranty Service Policy
Roche Non‑Warranty Service Policy applies to meters where the above warranty has not become
effective, has become inapplicable, or has expired. Roche will replace, at its option, meters returned to it
for a service charge (not to exceed $35).
Replacement will be with the same or similar product. Replacement meters will be warranted for a period
of 90 days from shipment under a limited warranty providing for replacement of parts and labor at no
charge.
Warranty and Service Instructions
All requests for return of Accu‑Chek Guide meters under the above warranty or service policy must be
made to the Accu‑Chek Customer Care Service Center. You will be mailed a return authorization label,
which must be affixed to your carton for shipping the system to Roche. Cartons received without this
label will be returned to you at your expense.
Customers experiencing difficulties should review the troubleshooting information in Meter Maintenance
and Troubleshooting of this manual. Further inquiries should be directed to the Accu‑Chek Customer
Care Service Center.
Be sure to fill out and mail the Warranty Card that comes with the Accu‑Chek Guide system.
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