Chapter 11: License And Warranty - Accu-Chek Guide User Manual

License and Warranty
11
Warranty
Accu‑Chek Guide Meter 30‑day Money‑back Guarantee for Qualifying Consumers
Roche offers qualifying consumers that purchase an Accu‑Chek Guide meter, a 30‑day money back
guarantee. If you are not fully satisfied with your Accu‑Chek Guide meter, contact the Accu‑Chek
Customer Care Service Center toll‑free at 1‑800‑858‑8072 to determine whether you qualify to receive a
full refund within 30 days of purchase. If you are covered under Medicare, Medicaid, other federal/state
programs, or private insurance you are NOT eligible for this money‑back offer. Consumers affected by this
exclusion may instead request a different Accu‑Chek meter/system. The refund will be limited to the
amount paid by you net of any rebates. You must have a copy of the dated itemized purchase receipt and
the original packaging to obtain this refund.
Accu‑Chek Guide Meter Limited 3‑Year Warranty
Roche warrants to the original purchaser of the meter that your Accu‑Chek Guide meter will be free from
defects in materials and workmanship for three years from the date of purchase. If, during this 3‑year
period, the meter does not work properly because of a defect in materials or workmanship, Roche will
replace it with a new Accu‑Chek Guide meter or equivalent product free of charge. The warranty on the
replacement meter will expire on the date of the original warranty expiration or 90 days after the shipment
of a replacement system, whichever period is longer. The purchaser's exclusive remedy with respect to the
Accu‑Chek Guide meter shall be replacement.
This warranty does not apply to the performance of an Accu‑Chek Guide meter that has been damaged
by accident or has been altered, misused, tampered with, or abused in any way. Roche will handle meters
that show damage or abuse according to its Non‑Warranty Service Policy described on the following
page.
THE ABOVE WARRANTY IS EXCLUSIVE OF ALL OTHER WARRANTIES, AND ROCHE MAKES NO OTHER
WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THE IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL ROCHE BE LIABLE TO
THE PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR
PUNITIVE DAMAGES ARISING FROM OR IN ANY WAY CONNECTED WITH THE PURCHASE OR OPERATION OF
THE METER OR ITS PARTS. NO WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE, IF ANY IS IMPLIED FROM THE SALE OF THE METER, SHALL EXTEND FOR A LONGER DURATION
THAN THREE YEARS FROM THE DATE OF PURCHASE.
Some states do not allow limitations on how long an implied warranty will last or the exclusion of
incidental or consequential damages, so the above limitation and exclusion may not apply to you. This
warranty gives you specific legal rights, which vary from state to state.
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