Konica Minolta bizhub 287 Service Manual
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Konica Minolta bizhub 287 Service Manual

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SERVICE MANUAL

SECURITY FUNCTION
367/287/227
This Service Manual (Ver. 1.02) describes
bizhub 367/bizhub 287/bizhub 227/bizhub 136DN/bizhub 128DN/
bizhub 122DN/ineo 367/ineo 287/ineo 227/Sindoh N502/
Sindoh N501/Sindoh N500/Sindoh MF3091/Sindoh MF2101/
Sindoh MF2041/Sindoh N512/Sindoh N511/Sindoh N510/
Sindoh N517/Sindoh N516/Sindoh N515
(Version: G00-27)
2016. 3
Ver. 1.02

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  • Page 1: Service Manual

    SERVICE MANUAL SECURITY FUNCTION 367/287/227 This Service Manual (Ver. 1.02) describes bizhub 367/bizhub 287/bizhub 227/bizhub 136DN/bizhub 128DN/ bizhub 122DN/ineo 367/ineo 287/ineo 227/Sindoh N502/ Sindoh N501/Sindoh N500/Sindoh MF3091/Sindoh MF2101/ Sindoh MF2041/Sindoh N512/Sindoh N511/Sindoh N510/ Sindoh N517/Sindoh N516/Sindoh N515 (Version: G00-27) 2016. 3...

  • Page 2: Table Of Contents

    Security Function Ver. 1.02 Mar. 2016 CONTENTS Security function Overview ......................... 1 Compliance with the ISO15408 standard ..............1 Installation of the machine and steps to be performed before operation....1 Unpacking and setting up the machine..............1 3.1.1 Removing the machine ................. 1 3.1.2 Removing protective tape, packing and other shipping materials ....
  • Page 3 Security Function Ver. 1.02 Mar. 2016 7.2.1 Making and checking the service settings........... 12 7.2.2 Requests to the administrator ..............16 7.2.3 Functions disabled by the setting of Enhanced Security Mode....16 7.2.4 Functions whose settings are changed by Enhanced Security Mode ..17 Service Mode functions ..................
  • Page 4 Security Function Ver. 1.02 Mar. 2016 11.1.4 Affixing the labels ..................43 11.1.5 Setting procedure..................44...

  • Page 5: Security Function

    Security Function Ver. 1.02 Mar. 2016 1. Overview Overview This Service Manual contains the essential operating procedures and precautions for using the security functions. Compliance with the ISO15408 standard This machine has an enhanced security function: Set the Enhanced Security Mode, in Administrator Settings, to [ON].

  • Page 6: Installing The Toner Cartridge

    3. Installation of the machine and steps to be Security Function Ver. 1.02 Mar. 2016 performed before operation 3.1.3 Installing the toner cartridge Since a toner cartridge is not supplied with the machine, purchase one separately. 1. Shake the toner cartridge up and down and left to right 5 to 10 times respectively. Shake the cartridge adequately.

  • Page 7: Performing Non-Image Area Erase Check

    3. Installation of the machine and steps to be Security Function Ver. 1.02 Mar. 2016 performed before operation 3.1.10 Performing Non-Image Area Erase Check Perform the below at the site where customer uses the machine. 1. Touch these keys in this order: [Service Mode] → [Machine] → [Non-Image Area Erase Check].

  • Page 8: Adjusting Each Option

    3. Installation of the machine and steps to be Security Function Ver. 1.02 Mar. 2016 performed before operation 3.1.15 Adjusting each option 1. See the “Adjustment procedures” of the installation manual for each option. After completing all the steps, take a sample copy, and confirm the image. If image troubles occur, first turn OFF and ON the Main Power Switch, and then redo the steps from “Date &...

  • Page 9: Checking For Parts Mounted On The Machine

    3. Installation of the machine and steps to be Security Function Ver. 1.02 Mar. 2016 performed before operation 3.1.19 Checking for parts mounted on the machine 1. Check that the part numbers of the MFP board and the eMMC board are as specified below.

  • Page 10: Precautions For Operation Control

    Security Function Ver. 1.02 Mar. 2016 4. Precautions for operation control Precautions for operation control A. Requirements of the service engineer The service engineer should take full responsibility for controlling the machine during his or her procedures for setting up and servicing the machine so that no improper operations are performed.
  • Page 11 Security Function Ver. 1.02 Mar. 2016 4. Precautions for operation control The following lists the manuals compatible with bizhub 367/bizhub 287/bizhub 227/bizhub 136DN/bizhub 128DN/bizhub 122DN/ineo 367/ineo 287/ineo 227/Sindoh N502/Sindoh N501/Sindoh N500/Sindoh MF3091/Sindoh MF2101/Sindoh MF2041/Sindoh N512/Sindoh N511/Sindoh N510/Sindoh N517/Sindoh N516/Sindoh N515 (Version: G00-27).

  • Page 12: Checking The Firmware Version Number

    [CE Authentication] as accessed through [Service Mode] → [Enhanced Security]. A7AHS1E001DA NOTE • The CE password entered is displayed as “✱.” • NEVER forget the CE password. When forgetting the CE password, call responsi- ble person of KONICA MINOLTA (hereafter called KM).
  • Page 13 Security Function Ver. 1.02 Mar. 2016 6. Accessing the Service Mode • If a wrong CE password has been entered, no further entry can be made for 5 sec. Wait, therefore, for at least 5 sec. before attempting to enter the correct CE pass- word.

  • Page 14: Access Lock Of Service Mode

    Security Function Ver. 1.02 Mar. 2016 6. Accessing the Service Mode Access lock of Service Mode • Use the following procedure to release the access lock state of the Service Mode. Releasing the access lock state will also clear the illegal access count reached in CE authentication.

  • Page 15: Enhancing The Security Function

    Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function Enhancing the security function • Perform the Enhanced Security Mode procedures while making checks of installation checklist in User’s Guide [Security Operations]. • To make the Enhanced Security Mode, service settings must first be made. Make the necessary service settings and check that they have been correctly made.

  • Page 16: Security Enhancing Procedure

    Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function Security enhancing procedure 7.2.1 Making and checking the service settings 1. Call the Service Mode to the screen. See P.8 2. Press the following keys in this order to display the Enhanced Security screen: Stop →...
  • Page 17 Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function 6. The default setting is “9272927292729272.” Using the keyboard shown on the display, enter “9272927292729272” in Current Password and touch [END]. A7AHS1E006DA 7. From the keyboard shown on the display, enter a new password and touch [END]. NOTE •...
  • Page 18 Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function A7AHS1E007DA 8. Type the new CE password again and touch [END]. 9. Touch [System 2]. 10. Touch [Image Controller Setting]. 11. Check that [Controller 0] is selected. A7AHS1E008DA 12. Touch [END] to display the Service Mode screen. 13.
  • Page 19 Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function 14. Touch [HDD] and check that [Installed] is selected. A7AHS1E009DA 15. Touch [END]. 16. Press the Reset key. 17. Press the following keys in this order to display the Billing Setting screen: Stop →...

  • Page 20: Requests To The Administrator

    Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function 19. Check that [UnSet] is selected and then touch [END]. A7AHS1E011DA 7.2.2 Requests to the administrator • When making the Enhance Security setting, the Administrator settings must first be made.

  • Page 21: Functions Whose Settings Are Changed By Enhanced Security Mode

    Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function (4) Firmware upgrading through Internet ISW (Machine Update Setting) (When the Enhanced Security Mode is set to ON, the setting of this function cannot be changed from “OFF.”) 7.2.4 Functions whose settings are changed by Enhanced Security Mode •...
  • Page 22 Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function When Enhanced Security mode is set to Function Name Default Setting [ON] Print without Authentication Restrict Restrict (not to be changed) • To allow or restrict printing which user and account are not specified.
  • Page 23 Security Function Ver. 1.02 Mar. 2016 7. Enhancing the security function When Enhanced Security mode is set to Function Name Default Setting [ON] CS Remote Care Usable Remote device setting disabled • CS Remote Care enables the machine and the computer at CS Remote Care center to exchange data through tele- phone/fax line, network or E-...

  • Page 24: Service Mode Functions

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions Service Mode functions • The Service Mode is used to set various service functions. Firmware Version • This function is used to display the firmware version information of the machine. When the Enhanced Security Mode settings are to be made, this function should be used to check the MFP Card Version and MFP Controller BOOT Program against the security authentication version.

  • Page 25: Ce Authentication Function

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions CE Authentication function • The service engineer uses a CE password for verifying his or her identity as service engi- neer, as he or she attempts to use the functions available from the Service Mode. Spe- cific keys must first be entered before carrying out this authentication procedure.

  • Page 26: Administrator Password Function

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions Administrator Password function • This function is used when the administrator sets the administrator password. It also allows a new administrator password to be set without requiring the entry of the currently set administrator password.
  • Page 27 Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions 4. Enter the default value “1234567812345678” as the new password from the keyboard on the screen. Then, touch [END]. NOTE • Use the default value “1234567812345678” as the password used only temporarily. A7AHS1E013DA 5.

  • Page 28: Ce Password Function

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions CE Password function • The CE password function is used to change the CE password to call the Service Mode to the screen. 8.4.1 Setting the CE password 1. Call the Service Mode to the screen. See P.8 2.
  • Page 29 Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions • When “ON” is set for Enhanced Security Mode, the machine is set into an access lock state if a wrong CE password is entered a predetermined number of times. Then, access to the Service Mode cannot be made until the access lock state is released.
  • Page 30 Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions • NEVER forget the CE password. When forgetting the CE password, call responsi- ble person of KM. A7AHS1E007DA 6. Retype the new CE password and touch [END]. NOTE • If there is a mismatch in the CE password between that typed first and that just typed, the machine displays a message telling that the CE password entered is wrong.

  • Page 31: Initialization Function

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions Initialization function • The initialization function resets the current settings for various functions to the default values. • Since all subsequent data will be cleared, execute “Data Clear” function with care. Once Data Clear has been executed, be sure to again designate the settings of items whose data has been cleared.
  • Page 32 Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions Item Details SSL certificate Deletes the currently set SSL certificate. (PageScope Web Connection) SSL encryption strength Deletes the SSL certificate to thereby clear the SSL encryption (PageScope Web Connection) strength. Clearing the network setting Network settings are cleared at PageScope Web Connection.

  • Page 33: Initialize Method

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions 8.5.1 Initialize method 1. Call the Service Mode to the screen. See P.8 2. Touch [System 1]. 3. Touch [Initialization]. 4. Select [Clear All Data] or the clear item in [Clear Individual Data] and press the Start key.

  • Page 34: Hdd Format

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions HDD Format • Do not perform HDD format carelessly, as performing HDD format clears the fol- lowing data. Whenever HDD format is executed, be sure to make the settings again for the types of data that have been reset.

  • Page 35: Hdd Format Execution Procedure

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions 8.6.1 HDD format execution procedure 1. Call the Service Mode to the screen. See P.8 2. Touch [State Confirmation]. 3. Touch [Memory/Storage Adjustment]. 4. Touch [↓]. 5. Touch [Format]. 6. Touch [Physical Format] or [Logical Format] and press the Start key. A7AHS1E015DA 7.

  • Page 36: Hdd Installation Setting

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions HDD installation setting • HDD installation setting sets whether the hard disk is installed or not. • Changing the HDD installation setting from “Installed” to “Not Installed” will clear the following types of data. Do not do that carelessly. If the HDD installation setting is made again, be sure to make the settings again for those that have been changed.

  • Page 37: Operation Ban Release Time Setting

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions Operation ban release time setting • This function is used to set the period of time to be elapsed before the access lock state is released. • When the access lock release operation is performed, the machine measures the period of time set with this function and releases the access lock state after the lapse of the set period of time.

  • Page 38: Administrator Unlocking Function

    Security Function Ver. 1.02 Mar. 2016 8. Service Mode functions Administrator Unlocking function • When Administrator authentication using the Administrator password is set into an access lock state, this function may be used to release the access lock state. • The access lock state for the Administrator password authentication can generally be released by turning OFF and ON the main power switch and upon the lapse of the period of time to be elapsed before the access lock state is released.

  • Page 39: Overwrite All Data Function

    Security Function Ver. 1.02 Mar. 2016 9. Overwrite All Data function Overwrite All Data function • The Overwrite All Data function overwrites and deletes all data saved in all areas of the HDD and resets all passwords stored in the memory region on the MFP board or the eMMC board to the default settings.
  • Page 40 Security Function Ver. 1.02 Mar. 2016 9. Overwrite All Data function Item Contents Image Data File The following data is deleted: • Image files other than secure print documents, ID & print files and user box files • Data files left in the HDD data space, used as image files and not deleted through the general deletion operation •...

  • Page 41: 10. Firmware Rewriting

    Right click the acquired exe file to display the property screen. Select [Digital Signatures] → [Details] → [General], check that Konica Minolta, Inc. is dis- played in Name of the signer field; and select [View Certificate] → [General], check that the signing time is within the validated date of the certificate.
  • Page 42 Security Function Ver. 1.02 Mar. 2016 10. Firmware rewriting NOTE • More than one firmware data with a single model or multiple models can be stored in the USB memory. In this case, copy the firmware data to the USB memory according to the following procedures.
  • Page 43 Security Function Ver. 1.02 Mar. 2016 10. Firmware rewriting 6. Control panel shows F/W items to be updated, and select the particular type of F/W to be updated. (Select [YES].) A7AHS1E021DA F/W to be updated Appropriate board Remark MFP CONTROLLER eMMC board (eMMC) SCANNER/PRINTER MFP board (MFPB)

  • Page 44: Action When Data Transfer Fails

    Security Function Ver. 1.02 Mar. 2016 10. Firmware rewriting 8. On the Language Select screen, select a language to be displayed on the LCD area of the control panel, then touch [Fix]. A7AHS1E022DA NOTE • The language selected on this screen is displayed on the Language Selection screen of Utility.

  • Page 45: Entering The Machine Type Information

    Security Function Ver. 1.02 Mar. 2016 10. Firmware rewriting F/W to be updated Appropriate board Remark Only when FS-533/FS-534 is FINISHER FS control board (FSCB) mounted SD drive board (SDDB) Only when FS-534SD is mounted 10.2.4 Entering the machine type information •...
  • Page 46 Security Function Ver. 1.02 Mar. 2016 10. Firmware rewriting 4. Enter [Machine] and [Type] information according to the following table. Then touch [Fix]. A7AHS1E023DA First four digits of the serial number A789 A7AH A7AK [Machine] [Type] 5. Touch [OK], and turn OFF the main power switch.

  • Page 47: 11. Fax Function

    Security Function Ver. 1.02 Mar. 2016 11. FAX function 11. FAX function NOTE • When the user use the machine with the facsimile function, it is necessary to install and setting the optional FAX kit FK-513 properly by the service engineer. 11.1 Installing/setting procedure of the FAX kit 11.1.1 Install procedure...
  • Page 48 Security Function Ver. 1.02 Mar. 2016 11. FAX function 11.1.5 Setting procedure A. Setting the FAX 1. Plug the power cord into the power outlet and turn ON the power switch. 2. Display the Service Mode screen. 3. Touch “System 2.” 4.
  • Page 49 Security Function Ver. 1.02 Mar. 2016 11. FAX function 20. Perform the sending and receiving tests between the Machine and either the store which offers the service or the local retailer, to check that it can be operated normally. B. Caution when performing dial transfer After setting the country code, dialing operations may be selected after the switchboard dial tone is detected depending on the destination.
  • Page 50 © 2016 KONICA MINOLTA, INC. Use of this manual should be strictly supervised to DDA7AH-A-SE1 avoid disclosure of confidential information.

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