Advanced Call Handling - Polycom 670 Quick Reference Manual

Advanced Call Handling

Call Hold
1. To put a call on hold, press the
2. To retrieve the call, press the
Resume key
Call Transfer
1. Press the Transfer soft key
2. Transfer the call using one of these methods:
Blind Transfer
• To transfer the call before the other person answers, press the
Blind soft key in the LED
• Dial the number (or the extension) of the person you want to
call. The call is automatically connected to that person.
Note: If you are transferring to an extension,
press the Send or Transfer soft key
after dialing the extension.
Consultative Transfer
• Dial the number or extension of the person you want to call.
• Wait until the person has answered.
• Complete the transfer by pressing the
Call Waiting
If a second call comes in while you are on the phone, you will hear
a tone and the phone LED screen will display the details of the
second caller. To answer the second call, select
press the Answer soft key.
3 Way Calling
1. When in a regular call, press the
2. Dial the person you want to join you call.
3. Once this person has answered press the
again to set up the three way call.
Using Do Not Disturb
Do Not Disturb enables you to send call straight to voice mail.
1. If you have a key marked
Not Disturb On and off.
Voicemail (from your Polycom 650 handset)
When you have one or more unheard voice messages waiting,
your phone will display a flashing light in the upper right corner.
• To access voice mail: Press the
• Enter your unique PIN
• To listen to your voice messages: Press
• To listen to your other messages: Press
• To save a message: Press
• To delete a message: Press
• To transfer a voice message to another extension: Press 5,
then the extension number.
• To change your mailbox settings: Press
• To go back to previous menu: Press
• To finish: Press #
You may also access your voice mail visually
using ITS CommPortal
If you have any additional questions not addressed on this guide,
call us at 772.597.3423, or visit: www.itsfiber.com
Hold key
Hold key again or press the
– this places the current call on hold.
Transfer key again.
Hold button
Conference key.
Conference
Do Not Disturb, press this to turn Do
Messages button.
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online management tool.
(see right top)
ITS CommPortal
to use Web interface
and phone settings.
Logging In:
1. Go to
2. Enter your 10-digit phone number
3. Enter your password.*
*Get password for first time log-in from your account manager.
You can change the password after that time.
Change Password
1. Go to
2. Enter your new password in
3. Re-enter your new password in the
Password
4. Click Change Password
Dashboard Page
The dashboard displays new voice messages, recent
received and missed calls, contacts, and settings you
have applied to your phone.
Messages & Calls
• The Messages
messages. Play, delete, or market as heard/unheard.
• Missed
or
you all your recent called activity.
Call Manager
• The Summary tab of
description of what will happen to your incoming calls.
key
Configure Your Phone Keys
1. Select the
2. Select the
3. Click on the
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Call Forwarding (from your handset)
Your phone system supports different types of Call
Forwarding:
Immediate, Busy, and No Answer.
• To enable/disable call forwarding using the handset,
dial the access code for the type of call forwarding
you want to enable/diable followed by the number you
wish to forward calls to (see table below).
• The easiest way to use Call Forwarding is the
ITS CommPortal
Call Manager
Immediate Call Forwarding Activation
Immediate Call Forwarding Deactivation
Busy Call Forwarding Activation
Busy Call Forwarding Deactivation
No Answer Call Forwarding Activation
No Answer Call Forwarding Deactivation
ITS CommPortal
gives you a powerful and easy
to use access your voice mail
https://myfeatures.itstelecom.net
Settings page
Password
box
tab displays new and saved voice
Calls, Dialed Calls, and Received Calls
Call Manager
Settings page in ITS CommPortal.
Phones tab.
Configure Your Phone
online management tool in the
Tab.
ITS CommPortal
box
Confirm
show
provides a
link.
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