Call History; Call Forwarding - Polycom VVX 410 Quick Reference Manual

Polycom VVX 410 Functions (cont.)
Lines View
Displays phone lines,
favorites and soft keys
Calls View
See during calls- hold, end,
transfer, reject, & more
Basic Phone Features
Color indicates status
DARK GREEN - active call
DARK BLUE - incoming and held calls
To Place a Call
1. Lift handset, dial number and press SEND soft key
2. Press SPEAKER or HEADSET, dial number, press SEND
3. Dial number then press DIAL, lift handset
4. From HOME view- select NEW CALL with Navigation key
5. From Lines View- press NEW CALL and SEND
Call Hold and Resume
Press soft key HOLD during call, press RESUME to retrieve call

Call History

• Press NEW CALL, a list of calls comes up in LINES view-navigate
to select and hit SEND
• From HOME- navigate to DIRECTORIES, Select , #2 is recent calls
then select soft key TYPE, DIAL, INFO or MORE

Call Forwarding

1. Use Navigation key to select FORWARD
2. Press FORWARD , Select line then: Always, No Answer, Busy
3. Enter number where you wish to forward, then select ring
number
SIMPLYBITS.COM | (520) 545-0400 | 5225 N. SABINO CANYON ROAD, TUCSON, AZ 85750
4. Press ENABLE soft key to save
5. TO DISABLE press FORWARD again and then DISABLE
to cancel
Call Transfer
Blind Transfer
• During call, press TRANSFER button, then press BLIND soft key
• Dial number you want to transfer to and hang up
Announced Transfer
• During call, press TRANSFER button. Dial number desired
• Party answers, press TRANSFER to send call
• Press RESUME to get original caller back
Transfer to Voice Mail
• During call, press 6, then 4 digit extn, press SEND and hang up
Call Park & Retrieve Parked Call
Call Park
To park a call, dial #72. You will be provided an EXT # referring to
where the call is parked. (EXT 7801 – 7808)
Retrieve a Parked Call
To pick up a parked call from any phone, dial the assigned
parking lot EXT # and press SEND soft key.
Call Grab & Call Steal
Call Grab
To retrieve a call on another ringing EXT, dial *8 and EXT #. Press
the SEND soft key.
Call Steal
To retrieve a call currently in progress on another EXT, dial *9 and
EXT #. Press the SEND soft key.
Retrieve Messages
From an Internal Extension
Dial EXT 7999. Press SEND soft key. You will be prompted to enter
your EXT and password.
Polycom VVX 410
Quick Reference Guide
From an External Number - No DID
Dial customer MAIN number. Once the main menu answers, dial
EXT 7999. You will be prompted to enter your EXT and password.
From an External Number - With DID
Dial your DID and follow the prompts. Dual ring or Magic #
feature must be enabled.
Call Conference- 3 Way Calling
3 way Calling
• During call with party 1, press the CONF soft key then dial
the destination number which will put the 1st party on hold.
• Dial the destination number of the 2nd party. When party
answers, press the CONF soft key to bring all parties onto call.
• If caller 3 is not available- press CANCEL then RESUME soft
key to resume call.
Conference Bridge - Available for up to 10 parties
• Create a conference call from your desk phone by dialing
extension 7851. An auto attendant will ask for a password,
choose any 4 digits. As long as this originating call is still active
(do not hang up!) others may join it.
• Joining the conference call is easy, you need to be transferred
to extension 7851 - like parking a call, this sends the person
to the conference bridge. Who made the originating call is
irrelevant, as long as you can transfer the person to 7851,
it will work. The person joining will be prompted for the
password you set up while creating the bridge.
Call Recording
Premeditated
To record a call at the time it is placed, press *732 followed by the
six digit phone number you are calling. Our phone mail system
will respond with a prompt indicating a call will be recorded and
connected. This feature must be custom configured.
Active Call Recording
To record a call that is active, press #73. Our phone mail system
will beep once to indicate the call is now being recorded. The
Recorded call will be sent via email to the person associated with
that extension is an email is on file. This feature must be custom
configured.
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