Polycom VVX410 Full User Manual
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- Quick start manual (20 pages) ,
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- Phone manual (10 pages)
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Summary of Contents for Polycom VVX410
- Page 1 Polycom VVX410 Full user guide Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk...
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Page 2: Table Of Contents
Contents Contents ............................ 2 Introduction ..........................4 How to set up the Polycom VVX410 ..................5 Phone Keys and Hardware ......................6 Using your phone ........................7 Home view ............................. 7 Lines View .............................. 7 Calls View .............................. 9 Understanding Phone Icons and Status Indicators ..............10 Navigating Your Phone Interface ..................... - Page 3 Controlling What is Heard ......................29 Updating the Incoming Call Ringtone ....................29 Updating a Contact’s Ringtone ......................29 Changing the Speaker Volume ......................30 Changing the Ringer Volume ....................... 30 Muting the Microphone ......................... 30 Choosing Where You Hear Sound Effects.................... 30 Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk...
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Page 4: Introduction
Introduction Polycom VVX410 Guide This user guide will help you to navigate and use your VVX410 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions. -
Page 5: How To Set Up The Polycom Vvx410
How to set up the Polycom VVX410 The phone will arrive pre-configured and simply needs to be connected to the internet and powered up. Your Administrator or installer should know how to do this for you. There are some network/router level settings that must be applied, or the Horizon service will not work - for further details on these please refer to the Horizon user guide. -
Page 6: Phone Keys And Hardware
Phone Keys and Hardware The figure below shows the main phone keys and features. Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk... -
Page 7: Using Your Phone
Using your phone Home view Home view displays your phone line and messages settings, and information. At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays To change the highlighted icon, press the up, down, right, or left arrow key. Press Select to access the desired menu. - Page 8 If your phone is idle, you can press a line key to access the Dialler. If your phone has calls, the phone line indicates the number of calls you have, and if they’re active or held. If the phone line has an active call, the call colour is dark green, as shown next. If the phone line has one or more held calls, the call colour is dark blue, as shown next.
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Page 9: Calls View
Calls View You can access Calls view (shown next) if your phone has multiple calls in progress, or you have one held call. Use the up and down arrow keys to see all your calls. If your phone has multiple lines, calls display under the associated line. -
Page 10: Understanding Phone Icons And Status Indicators
Understanding Phone Icons and Status Indicators The following icons and indicators indicate phone, call, or buddy/contact status, or to indicate that a feature is enabled. Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk... -
Page 11: Navigating Your Phone Interface
Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens, as well as select and highlight options. Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk... -
Page 12: Answering Calls
Answering Calls All incoming calls display in an Incoming Call window, as shown next. To answer calls, do one of the following: To use the handset, pick up the handset To use speakerphone press or press answer To use your headset press If you’re already in handset, speakerphone, or headset mode, press Answer, and the phone will automatically use the mode you’re in. -
Page 13: Answering Another Call
Answering Another Call If you have a call and an incoming call arrives on the same line, a call waiting tone beeps, and the Incoming Call window displays. To answer the call, press Answer. The call you were in is held. If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and Calls view displays. -
Page 14: Managing Multiple Calls
Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. Calls view displays all the calls for each phone line, as shown next. All the calls for a phone line display under the associated phone line. Scroll up or down to see all your lines and calls. -
Page 15: Placing Calls
Placing Calls You can place a call using the handset, speakerphone, or headset. You can dial the number first, and then choose the method — by picking up the handset, pressing — or choose the , or pressing method first, and then dial the number. You can place calls in these ways: ... - Page 16 To call from the Dialer: Enter the number, and then pick up the handset, press a line key, press , or press If you’re already in handset, speakerphone, or headset mode, enter the number, and press Dial. Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk...
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Page 17: Placing Calls From Favourites, Recent Calls, And Directories
Placing Calls from Favourites, Recent Calls, and Directories In addition to the Dialler, you can place calls from the Recent Calls list, Favourites list, or your Directory. Or, you can quickly call a favourite from Home or Lines view. To call from the Recent Calls list: Access your Recent Calls list by doing one of the following: From Home view, select Directories, and select Recent Calls. -
Page 18: Redialling Numbers
Redialling Numbers To dial the last number you called, press the right arrow key for the Placed Calls list. The first number in the list is the last call you placed. To redial a number: From the Placed Calls list (shown next), press Dial. Use the up and down arrow key to select the other previously placed calls. -
Page 19: Ending Calls
Ending Calls To quickly end an active call, replace the handset. Or from Lines or Calls view, press End Call. If you’re in Calls view, be sure to highlight the call first. Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk... -
Page 20: Setting Up And Handling Three Way Calls
Setting up and handling three way calls You can set up a three way call with two other parties. Just as with other calls, you can hold and resume these calls. In addition, you’ll have the option to split a three way call, end the call and place the people you were talking with on hold. -
Page 21: Ending Three Way Calls
To resume a held call: From Lines or Calls view, press Resume Ending three way calls To end a three way call, and your connection to the other people, press End Call. By default, when you press End Call, the other two people remain connected. To end a conference call: ... -
Page 22: Changing The Way Calls Are Answered
Changing the Way Calls are Answered Change the way calls are answered by doing the following: Forwarding all calls to another person. Rejecting calls from a contact. Diverting calls from a contact to another person. Temporarily refusing all calls by enabling Do Not Disturb. Forwarding all calls to another person From Home view, select Forward. -
Page 23: Rejecting Calls From A Contact
To disable call forwarding: From Home view, select Forward. From the Forwarding Type Select screen, select the forwarding type to disable, and select Disable. Rejecting calls from a contact You can send incoming calls from a particular contact to your voicemail system. To send incoming calls from a contact to your voicemail system: Select Directories from Home view, and select Contact Directory. -
Page 24: Using Do Not Disturb
From your directory, use the up and down arrow keys to select the contact whose calls you want to send to another person. From the contact’s information screen, press Edit. From the Edit Contact screen, do the following: ○ Use the up and down arrow keys to select Divert Contact, and enter the number of the person you want the call to go to. - Page 25 To toggle Do Not Disturb on and off: • From Home view, select DND. Or, if your phone is idle, press DND. Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk...
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Page 26: Listening To Voicemail
Listening to Voicemail Your phone may indicate new voicemail messages by the following: • A message in the status bar, as shown next. The message indicates the number of new messages you have. The count is a total of all messages on all lines on the phone. •... -
Page 27: Viewing Recent Calls
Viewing Recent Calls Your phone maintains a Recent Calls list—a list of missed, received, and placed. Each list can hold up to 100 entries. From the Recent Calls list (shown next), you can: Sort, order, and filter calls (press Type). By default, the list displays all call types (missed, placed, and received), with the most recent call displaying first, as shown next. - Page 28 Press Delete to delete the call from the list. Press Edit/Dial to edit the phone number before you dial the person. To customize the list: From Home view, select Directories from Home view, and select Recent Calls. Press Type to filter calls for specific lines or types of calls. When you filter calls, you can choose to display only missed, received, or placed calls.
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Page 29: Controlling What Is Heard
Controlling What is Heard You can change what you hear by doing the following: Updating the incoming call ringtone. Updating a contact’s ringtone. Changing the speaker volume. Changing the ringer volume. Muting the microphone. Changing where you hear sound effects. -
Page 30: Changing The Speaker Volume
Changing the Speaker Volume To change the volume of what you hear during a call, press one of the Volume keys, , to lower or raise the speaker volume. Changing the Ringer Volume To change the volume of the incoming call ringtone, press one of the Volume keys, , while your phone is idle or ringing. - Page 31 To hear sound effects only from the device you’re currently using to hear call audio, select Active. The default destination is Speaker. Service: 020 7503 3033 - email: horizon @ corporategroup.co.uk...