Hardware Warranty - Lenovo ThinkAgile HX2320-E Product Manual

Regulatory compliance
The ThinkAgile HX Series appliances conform to the following regulations:
United States FCC Part 15, Class A
Canada ICES-003/NMB-03, Class A
UL/CSA 60950-1
Mexico NOM-019
Argentina IEC60950-1
Japan VCCI, Class A
Australia/New Zealand AS/NZS CISPR 22, Class A
China CCC GB4943.1, GB9254 Class A, GB17625.1
Taiwan BSMI CNS13438, Class A; CNS14336-1
Korea KN22, Class A; KN24
Russia/GOST ME01; IEC-60950-1; GOST R 51318.22, 51318.24, 51317.3.2, and 51317.3.3
IEC 60950-1 (CB Certificate and CB Test Report)
Europe CE Mark (EN55022 Class A, EN60950-1, EN55024, EN61000-3-2, EN61000-3-3)
CISPR 22, Class A
Germany TUV-GS (EN60950-1 /IEC60950-1,EK1-ITB2000)
Reduction of Hazardous Substances (ROHS)
Energy Star 2.1

Hardware warranty

The ThinkAgile HX Series appliances can be configured with a three-year or five-year hardware warranty
and software support with 24x7 call center support and various levels of coverage with a well-defined
scope of services, including service hours, response time, term of service, and service agreement terms
and conditions.
The Lenovo local support centers perform problem determination and resolution for hardware-related
issues and escalate to Nutanix, on behalf of the customer, for software-related problem determination.
Nutanix will contact the customer and will own the software-related problem resolution until closure.
Some countries might have different warranty terms and conditions than the standard warranty. This is due
to local business practices or laws in the specific country. Local service teams can assist in explaining
country-specific terms when needed. Examples of country-specific warranty terms are second or longer
business day parts delivery or parts-only base warranty.
If warranty terms and conditions include onsite labor for repair or replacement of parts, Lenovo will
dispatch a service technician to the customer site to perform the replacement. Onsite labor under base
warranty is limited to labor for replacement of parts that have been determined to be field-replaceable units
(FRUs). Parts that are determined to be customer-replaceable units (CRUs) do not include onsite labor
under base warranty.
If warranty terms include parts-only base warranty, Lenovo is responsible for delivering only replacement
parts that are under base warranty (including FRUs) that will be sent to a requested location for self-
service. Parts-only service does not include a service technician being dispatched onsite. Parts must be
changed at customer's own cost and labor and defective parts must be returned following the instructions
supplied with the spares parts.
Lenovo warranty service coverage levels are country-specific. Not all warranty service levels are available
in every country. For information about Lenovo warranty services that are available in your country or area,
refer to the following resources:
Service part numbers in Data Center Solution Configurator (DCSC):
http://dcsc.lenovo.com/#/services
Lenovo Services Availability Locator
https://lenovolocator.com/
Lenovo ThinkAgile HX2320-E and HX2720-E Appliances 24