Warranty And Post-Sale Services - Panasonic 1M Operation Manuals

Warranty and Post-Sale Services

Please read it carefully.
As for fixing, how to use, and maintenance,
■
First, ask the vendor you purchased from.
Fill in the following form when purchasing
the product. It may come in handy later.
Name of the dealer
Phone number: (
Purchase date:
●During the warranty period, the product is fixed at the installed site according to the definitions in
the warranty certificate.
Warranty period: One year from the purchase of the main unit
●After the guaranteed period is expired, we will fix the product upon request if we judge repair is
feasible after diagnosis.
The repair cost consists of the following costs.
Technical fee: Diagnosis, fixing, adjustment, inspection, and so on.
Parts cost: Parts and auxiliary materials.
Travel expense: Cost to dispatch engineers.
●Repair parts are maintained for 7 years after the product is discontinued
We will retain parts to maintain the functionality of this product (1M-type based unit for secured
intercom) for 7 years after it is discontinued.
■If you have problem with moving and presents, consult with our assistance service below.
* Visit our website for checking the FAQ, asking questions via email, and so on.
http://panasonic.co.jp/cs/
●
Contact the following number for repair
Eco Solutions Repair Support Service Navidial
Panasonic
Navidial
(the same number
throughout Japan)
Calls can be made from anywhere in Japan at the local call rate.
From 9AM to 8PM, Open 365 days a year
From mobile/PHS/IP phones or Hikari Denwa, use the following numbers.
Osaka
06-6906-1090
Sapporo
011-261-6401
Tokyo 03-5392-7190
* indicates that calls are automatically transferred to the Osaka
office. The transfer cost is paid by us.
Handling of personal information at the assistance service
Panasonic and its related companies shall use personal information of customers for answering questions and
to provide better repair support. The conversations between customers and the assistance service is recorded.
We also ask you to notify us of your phone number to call back. We properly manage personal information and
we do not present or provide it to third parties except for some special cases where there is due reason (for
example, when outsourcing repair work). As for questions regarding the handling of personal information, ask
the assistance service you contacted.
) —
Nagoya
052-551-7900
Fukuoka
092-622-0531
When sending a repair request,
If you still cannot fix the problem after
reading "Troubleshooting" (pages 126-127),
tell the following information with the date of
purchase.
●Product name
●Item number
●Failure status (as specifically as possible)
●
For information on how to use and maintenance, contact the following number.
Customer Assistance Service
Panasonic
Toll
Phone
free
*Available form mobile/PHS phones.
Mobile/PHS OK
If the above number is not available
toll free
* Depending on the type of your line (IP phone, etc.), a call may
be cut during busy time period.
* The telephone numbers and reception time are subject to change.
1M-type base unit for
secured intercom
from 9AM to 8PM,
Open 365 days a year
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