HP D3600 Maintenance And Service Manual page 38

Error Type
Power Supply
Module Error
Power Supply
Module
Communication
Error
Fan Module
Error
38 Troubleshooting
Error Code Error Detail
C7 System shutdown
because of over
temperature
D0 Generic error in Power
Supply module 1
D1 Generic error in Power
Supply module 2
D2 Absence of the Power
Supply module 1
D3 Absence of the Power
Supply module 2
D9 Error in system voltage
DA Input power loss in
Power Supply module 1
DB Input power loss in
Power Supply module 2
D4 Permanent error in
Power Supply modules
I2C bus
D5 Communication error
with Power Supply
module 1
D6 Communication error
with Power Supply
module 2
E0 Generic error in Fan
module 1
E1 Generic error in Fan
module 2
Recommended Action
If a power supply module does not have a green LED
illuminated, verify that it is correctly cabled to a power
source.
NOTE: This warning can also be caused by a failed
power supply.
1. If cabling was not the root cause, troubleshoot by
reinserting each power supply in turn.
2. If the error persists, then check for new firmware
releases and upgrade the enclosure firmware. New
firmware versions, containing new features and
defect fixes, are released periodically.
3. If the error persists, contact an Hewlett Packard
Enterprise representative. A power supply
replacement may be necessary.
Verify that the power supply is tightly inserted in the
slot.
If a power supply is missing, then insert a module in
the empty slot and connect it to a power source.
If a power supply module does not have a green LED
illuminated, verify that it is correctly cabled to a power
source.
NOTE: This warning can also be caused by a failed
power supply.
1. If cabling was not the root cause, troubleshoot by
reinserting each power supply in turn.
2. If the error persists, then check for new firmware
releases and upgrade the enclosure firmware. New
firmware versions, containing new features and
defect fixes, are released periodically.
3. If the error persists, contact an Hewlett Packard
Enterprise representative. A power supply
replacement may be necessary.
1. Remove and reinsert each power supply in turn.
2. If the error persists, then check for new firmware
releases and upgrade the enclosure firmware. New
firmware versions, containing new features and
defect fixes, are released periodically.
3. If the error persists, contact an Hewlett Packard
Enterprise representative. A power supply
replacement may be necessary.
1. If a fan module has an amber LED indication, try
removing and reinserting it. If none of the fans have
an amber LED, replace one fan module and wait 30
seconds.
2. If the error persists, then check for new firmware
releases and upgrade the enclosure firmware. New
firmware versions, containing new features and
defect fixes, are released periodically.
3. If the error persists, contact an Hewlett Packard
Enterprise representative, a fan module replacement
may be necessary.