NCR Orderman7 User Manual
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NCR Orderman7 User Manual

NCR Orderman7 User Manual

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User Guide
NCR Orderman7
Version 01.06
NCR © 2015 All rights reserved.

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Summary of Contents for NCR Orderman7

  • Page 1 User Guide NCR Orderman7 Version 01.06 NCR © 2015 All rights reserved.
  • Page 2 We accept no liability for errors or misprints. Copying, even excerpts hereof, is prohibited without the written consent of Orderman GmbH. User Guide - NCR Orderman7 Published June 2017 Version 01.06 Orderman accepts no responsibility for any damage or losses that arise from the use of this manual.

  • Page 3: Table Of Contents

    Explanation of symbols 1.5.2 General information 1.5.3 Safety information for battery pack 1.5.4 Safety information for barcode reader (laser) NCR Orderman7 Handhelds .................... 9 Overview ______________________________________________________________________ 9 NCR Orderman7 Features _______________________________________________________ 10 NCR Orderman7 ......................11 Product description ____________________________________________________________ 11 3.1.1 Overview NCR Orderman7 ......................
  • Page 4 Use the barcode reader _________________________________________________________ 43 Testing the unit ......................44 Accessories ........................47 14.1 NCR capacitive stylus __________________________________________________________ 47 14.2 NCR Orderman7 leather pouch ___________________________________________________ 47 Cleaning instructions ..................... 48 Technical specifications ....................49 Troubleshooting ......................51 Index ..........................53 Glossary .......................... 54 Regulatory information ....................

  • Page 5: General Information

    8-digit number. You'll find the serial number on the packaging label (SERIAL NO) and on the inside of the battery compartment (see Fig. 1). Please use only this NCR serial number for all RMAs and help desk requests.

  • Page 6: Charging Status

    Contact the sales partner for your POS solution to learn about how to display the serial number in the software. Charging status The charging status of the Orderman7 battery is approx. 30% of its capacity at delivery. Before using the battery for the first time, recharge the battery fully. Safety notices 1.5.1...

  • Page 7: General Information

    In the event of leakage, these can lead to irritation of the skin, eyes and mucous membranes.  If lithium ion batteries are defective/damaged, the escaping vapors may pose a risk to health. Orderman GmbH (Part of NCR Corporation)

  • Page 8: Safety Information For Barcode Reader (Laser)

     The reading window (where the laser beam is emitted) should be cleaned regularly. A dirty reading window may lead to uncontrolled activation of the laser beam.  Repairs to the laser may be performed only by authorized service technicians. Note Orderman GmbH (Part of NCR Corporation)

  • Page 9: Ncr Orderman7 Handhelds

    Fehler! Kein Text mit angegebener Formatvorlage im Dokument. User Guide V01.06 NCR Orderman7 Handhelds NCR Orderman7 Handhelds Overview NCR Orderman7/ NCR Orderman7 NCR Orderman7 NCR Orderman7 Orderman GmbH (Part of NCR Corporation)

  • Page 10: Ncr Orderman7 Features

       Capacitive home buttons    Ambient light sensor    Vibration    LEDs    Intercom    Real time clock    Flashlight Orderman GmbH (Part of NCR Corporation)

  • Page 11: Ncr Orderman7

    User Guide V01.06 NCR Orderman7 NCR Orderman7 Product description The NCR Orderman7 is specially designed to connect with an Orderman Secure Radio (OSR). Data is entered only through the input on the touchscreen display. 3.1.1 Overview Fig. 2: NCR Orderman7 handheld, front ...
  • Page 12 Fehler! Kein Text mit angegebener Formatvorlage im Dokument. User Guide V01.06 NCR Orderman7 Fig. 3: NCR Orderman7 handheld, back        Camera Model plate   LED flash/torch (flashlight) Charging contacts and communication interface ...

  • Page 13: Ncr Orderman7

    Lock for battery slot   Status LED Capacitive Back button   Notification (message) LED (freely Hardware Power button assignable)  Capacitive home button (freely assignable)  Touchscreen display  Hardware button (freely assignable) Orderman GmbH (Part of NCR Corporation)
  • Page 14 Fehler! Kein Text mit angegebener Formatvorlage im Dokument. User Guide V01.06 NCR Orderman7+ Fig. 5: NCR Orderman7 handheld, back        Camera Model plate   LED flash/torch (flashlight) Charging contacts and communication interface  Intercom Orderman GmbH (Part of NCR Corporation)

  • Page 15: Ncr Orderman7Msr

    The NCR Orderman7 unit is specially designed for use with different types of connections, as well as magnetic cards. The NCR Orderman7 unit supports connectivity through Bluetooth, RFID, wireless LAN and Near Field Communication (NFC). Data is input by tapping the touchscreen display.
  • Page 16 NCR Orderman7MSR Fig. 7: NCR Orderman7 handheld, back         Camera Model plate   LED flash/torch (flashlight) Charging contacts and communication interface  Intercom  Magnetic card slot Orderman GmbH (Part of NCR Corporation)

  • Page 17: Ncr Orderman7Sc

    The NCR Orderman7 unit is designed especially for use with different types of connections, as well as magnetic cards and barcodes. The NCR Orderman7 unit supports connectivity through Bluetooth, RFID, wireless LAN and Near Field Communication (NFC). Data is input by tapping the touchscreen display.

  • Page 18: Overview

    Hardware Power button   Notification (message) LED (freely assignable) Capacitive home button (freely assignable)  Touch Display  Barcode reader  Hardware button (freely assignable) Magnetic card slot  Lock for battery slot Orderman GmbH (Part of NCR Corporation)
  • Page 19 Fig. 9: NCR Orderman7 handheld, back             Camera Model plate   LED flash/torch (flashlight) Charging contacts   Intercom Magnetic card slot  Barcode reader Orderman GmbH (Part of NCR Corporation)

  • Page 20: Service Station And Multi Service Station

    Charging contacts, handheld charging slot Protective cover for charging contacts on the quick-charging slot  Charging status LED fast-charging slot  Connection for Orderman power supply  Network status LED  RJ45 Ethernet network port Orderman GmbH (Part of NCR Corporation)

  • Page 21: Starting Up The Service Station

     Plug the network cable into the socket until it clicks. If the cable is plugged in correctly and the network is active, the LEDs will flash on the socket and the "Network status LED" lights up. Orderman GmbH (Part of NCR Corporation)
  • Page 22 In addition to the handheld, another battery pack can be charged simultaneously in the fast-charging slot. Fig. 12: Service Station with handheld and additional battery pack      NCR Orderman7 Handheld Additional battery pack  Service station Orderman GmbH (Part of NCR Corporation)

  • Page 23: Overview Of The Multi Service Station

     Connection for Orderman power supply  Network status LED  2x RJ45 Ethernet network port* * One of the two Ethernet ports can be used as a network connection for another Ethernet device. Orderman GmbH (Part of NCR Corporation)

  • Page 24: Starting Up The Multi Service Station

    Note: Avoid direct sunlight or heat sources close to the multi service station. Once you place the handheld unit in the service station, the unit will start to charge. The charging status is displayed via the "Status LED" on the handheld. Orderman GmbH (Part of NCR Corporation)

  • Page 25: Charging Station

    Note: A service station or multi service station is required to update the firmware. The charging station does not allow a network connection to be made to the Orderman7 in the charging station. Overview of charging station Fig. 15: Charging station ...

  • Page 26: Commissioning Of Charging Station

    Note: Avoid direct sunlight or heat sources in the immediate vicinity of the charging station. Once you place the handheld unit in the charging station, the unit will start to charge. The charging status is displayed via the "Status LED" on the handheld. Orderman GmbH (Part of NCR Corporation)
  • Page 27 Fig. 17: Charging station with handheld     Handheld status LED  NCR Orderman7 Handheld  Charging station Caution: The permissible operating temperature (ambient temperature) for the charging station is 0 to 35⁰ C. Orderman GmbH (Part of NCR Corporation)

  • Page 28: Remove/Replace Battery Pack

    If the battery pack is not latched properly,  the handheld does not start,  and the handheld is not sealed. Note Fig. 18: Replace battery pack  Locking buttons on battery pack  Battery pack    Orderman GmbH (Part of NCR Corporation)

  • Page 29: Safety Cord

    You can push the safety cord from both sides into the guide.  By applying lateral pressure, the safety cord can be moved in the guide and separated from the handheld. Tip: Use the safety cord to protect the handheld against being dropped. Orderman GmbH (Part of NCR Corporation)

  • Page 30: Operating The Service Station And Multi Service Station

    (or in a charged state in the service station or multi service station), the solid green "Charging status LED" may start flashing again (charging). Cause: The charge control ensures the battery is kept at an optimum charging status. Orderman GmbH (Part of NCR Corporation)

  • Page 31: Charging The Handheld

    (or in a charged state in the service station or multi service station), the solid green "Charging status LED" may start flashing again (charging). Cause: The charge control ensures the battery is kept at an optimum charging status. Orderman GmbH (Part of NCR Corporation)

  • Page 32: Charging The Battery Pack Without Handheld

    The "Charging status LED" on the service station only indicates the charge state of a battery pack in the fast-loading slot. If a handheld is plugged into the service station, the "Status LED" on the handheld shows the charge status. Orderman GmbH (Part of NCR Corporation)

  • Page 33: Network Status Led" Service Station

    The "Network status LED" indicates whether the service station or multi service station is connected to an active Ethernet network. 11.4 "Power LED" service station The "Power LED" indicates whether the service station or multi service station is powered on. Orderman GmbH (Part of NCR Corporation)

  • Page 34: Operating The Orderman7

    12.2.2 Sleep mode If the handheld is placed top-down in the leather pouch, the unit switches directly to "sleep mode". If the handheld is removed and placed in operating position, the unit will turn on automatically. Orderman GmbH (Part of NCR Corporation)

  • Page 35: Waiter Settings

    Back button. However, this option can be suppressed; in addition, there are other access options depending on the operating mode (contact your sales partner). 12.3.1 Access If your Orderman7 is emulating an Orderman Max or Orderman Don, you can access the Settings as follows. Fig. 22: Access Settings ...
  • Page 36 User Guide V01.06 Operating the Orderman7 Display settings, tests and system information can be retrieved here. If your Orderman7 is emulating an Orderman Sol, you can access the configuration menu as follows, alongside pressing and holding the Back button. Touch the Get More icon to also open the device setup screen. The setup screen contains settings and test options for the emulation of Orderman Sol.
  • Page 37 User Guide V01.06 Operating the Orderman7 If you want to run your Orderman7 with Danube software or your own application (ByOA), you can access the configuration menu, alongside pressing and holding the Back button, by pressing the Settings button in the start screen for the application selection in Settings.

  • Page 38: Configuration

    Defines the time after which the display dims when it is not in use. 15 - never Note: The display settings contribute significantly to the power used by the handheld. Reduce the brightness for a longer operating time. Orderman GmbH (Part of NCR Corporation)
  • Page 39 To test the belt printer, proceed as follows:  Open the "Settings" menu.  Tap the "Printer Pairing" field.  Tap the "Test Print" field (test printout).  Check the test printout on the belt printer. Orderman GmbH (Part of NCR Corporation)
  • Page 40 Use resized menu card (only when using Max emulation) View of the menu card resized to fit. The resize function is found under Waitersettings in Settings. Perform menucard action (only when using Max emulation) Orderman GmbH (Part of NCR Corporation)
  • Page 41 Frequent use of the flashlight uses a lot of power and reduces the operating life of the handhelds. 12.3.2.7 About Displays device information such as serial number, device type, OMB mode, radio mode and version of installed firmware. Orderman GmbH (Part of NCR Corporation)

  • Page 42: Use The Magnetic Strip Reader

    Drag the magnetic card with the magnetic strip forward (see figure below) from top to bottom quickly and along its entire length through the magnetic card slot. Fig. 29: NCR Orderman7      NCR Orderman7 Magnetic strip  Magnetic card Orderman GmbH (Part of NCR Corporation)

  • Page 43: Use The Barcode Reader

            NCR Orderman7 Laser aimer   Laser beam 2D QR code **   1D barcode Reading window *1D barcode **2D QR code: Data Matrix Code Orderman GmbH (Part of NCR Corporation)

  • Page 44: Testing The Unit

    Testing the unit Testing the unit In the waiter settings, you'll find various device tests depending on the Orderman7 features and the model. The tests listed below are not available for all Orderman7 models; this is a comprehensive list of all current test options: Acceleration Sensor: All Orderman7 handhelds are equipped with an acceleration sensor.
  • Page 45 Audio: Tests the integrated audio feedback function. Click the "Start playback" button to replay a test sample. Ping: Run a ping test to check the network connectivity. The IP address must be entered manually. Orderman GmbH (Part of NCR Corporation)
  • Page 46 Vibration: Test the integrated vibration motor; three sequences can be test (short, medium and long). Display: Display test in the following colors – blue, white, black, red and green (color changes automatically after 10 seconds by touch). Orderman GmbH (Part of NCR Corporation)

  • Page 47: Accessories

    14.2 NCR Orderman7 leather pouch The NCR Orderman7 leather pouch protects the handheld and provides fast and safe access. If the handheld is placed in the leather pouch with the safety cord point up (as shown in the figure), the handheld switches automatically to stand-by mode.

  • Page 48: Cleaning Instructions

     Cleaning the network socket: Never clean the network socket with compressed air or pointed objects! It is sufficient to blow lightly into the socket on occasion. Note: Never use alcohol or corrosive liquids to clean the Orderman units. Orderman GmbH (Part of NCR Corporation)

  • Page 49: Technical Specifications

    , R/W ISO18092, ISO14443A and ISO15693 Ordercard 125kHz, EM4001, EM4200 or compatible, UID only, ISO7816 Magnetic strip reader 3-track LoCo/HiCo cards Scannerbarcode and QR codes, aiming imager 650 nm, red laser, 1 mW, class Orderman GmbH (Part of NCR Corporation)
  • Page 50 Touch Screen PCAP touch panel, 4 fingers gesture control Sensors Ambient light sensor, accelerometer Keys 2 keys, freely assignable Intercom integrated Vibration motor integrated *depending on graphic design of user interface and the brightness setting Orderman GmbH (Part of NCR Corporation)

  • Page 51: Troubleshooting

    Network components (switch) is Switch on network components not turned on *The handheld may only be repaired by trained service technicians. Orderman GmbH (Part of NCR Corporation)
  • Page 52 Orderman base station to host supply to the Orderman base station system Range exceeded Change position of the Orderman base station accordingly Radio interference (other Change radio channel Orderman Secure Radio) Network configuration was Check/change network configuration changed Orderman GmbH (Part of NCR Corporation)

  • Page 53: Index

    Touchscreen display 12, 14, 16, 18, Orderman partner 2 Configuration menu 35 Orderman radio network 11 Update 21 Disposal guidelines 8 Orderman Secure Radio (OSR) 12 Warranty claims 5 Firmware 21 Power LED 21, 24, 30, 31, 47 Orderman GmbH (Part of NCR Corporation)

  • Page 54: Glossary

    HiCo: 275-400 mT (accidental deletion virtually eliminated) Log file A log file (also known as event log file) includes the automatically logged protocol of all or any actions of processes on a computer system. Orderman GmbH (Part of NCR Corporation)
  • Page 55 RFID is a technology for transmitter-receiver systems for contactless reading and storing of data through radio waves. Touchscreen display The touchscreen display allows a unit to be operated directly by touching the display (with a finger or a touch pen). Orderman GmbH (Part of NCR Corporation)

  • Page 56: Regulatory Information

    Commission of the European Community. A copy of the EU declaration of conformity is available at: www.orderman.com/downloads Manufacturer: NCR Corporation, 2651 Satellite Blvd. Duluth, GA 30096 USA Importer: Orderman GmbH (part of NCR Corporation), Bachstrasse 59, 5023 Salzburg, AUSTRIA Orderman GmbH (Part of NCR Corporation)
  • Page 57 Fehler! Kein Text mit angegebener Formatvorlage im Dokument. User Guide V01.06 Regulatory information CONTACT Orderman GmbH (Part of NCR Corporation)

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