Troubleshooting; A.2 Troubleshooting - Siemens SIMATIC IPC427E Operating Instructions Manual

Technical support

A.2 Troubleshooting

A.2

Troubleshooting

This section provides you with tips on how to locate and troubleshoot common problems.
Problem Possible cause
The device is not There is no power supply
operational. to the device.
The monitor remains The monitor is switched
dark. off.
The monitor is in "pow-
ersave" mode.
The brightness button has
been set to dark.
The power cord or the
monitor cable is not con-
nected.
The mouse pointer The mouse driver is not
does not appear on loaded.
the screen.
The mouse is not con-
nected.
Wrong time and/or
date on the PC.
Although the BIOS The backup battery is
setting is OK, the time dead.
and data are still
wrong.
USB device not re- Operating system does
sponding. not support the USB port.
The operating system
does not have a suitable
driver for the USB device.
140
To correct or avoid error
Check if the power switch is set to ON.
Switch on the monitor.
Press any key on the keyboard.
Set the monitor brightness button to obtain more light. For detailed
information, refer to the monitor operating instructions.
Check whether the power cord has been properly connected to
•
the monitor and to the system unit or to the grounded shockproof
outlet.
Check whether the monitor cable has been properly connected to
•
the system unit and to the monitor.
If the monitor screen still remains dark after you have performed
these checks, please contact your technical support team.
Check whether the mouse driver is properly installed and present
when you start the application program. For more detailed infor-
mation, refer to the manuals for the mouse or application programs.
Check whether the mouse cord is properly connected to the system
unit. If you use an adapter or extension on the mouse cable, also
check the connectors.
If the mouse pointer still does not appear on the screen after you
have performed these checks and measures, please contact your
technical support team.
Press <ESC> during the booting process to open the BIOS Setup.
•
Set the time and date in the setup menu.
•
In this case, please contact your technical support team.
No remedy
Install a suitable driver; the correct driver can often be downloaded
from the homepage of the device's manufacturer.
The EWF for Windows Embedded Standard must first be disabled.
Operating Instructions, 09/2017, A5E37454814-AB
SIMATIC IPC427E