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VI. Authorized Servicer Program
The Authorized Servicer program enables Canon distribution product resellers to
become Authorized Servicers (authorized to service the Canon products they
resell). Refer to the Authorized Servicer Program Guide, found in the Download
Center of the
e-Support Center Web Site
Solutions section of the
Authorized Servicer become familiar with Canon USA's business processes and
the resources that are available to assist them.
Canon USA's Engineering Services and Solutions Division's Business Relations
and Administration department is available to answer questions regarding this
program. The Business Relations and Administration department can be reached
at 631-330-2335 Monday through Friday 9 A.M. to 5 P.M. E.T..
A.
Authorized Servicer Customer Registration System
The ASCR system is used to link the customer's product serial number to the
Authorized Servicer. If a customer contacts the CITS help desk, and warranty
or post-warranty service is required, the Authorized Servicer who is registered
to that customer's product is dispatched. Unregistered units will be serviced
by a third party service company.
The Authorized Servicer must register the customer's product serial number
in the ASCR system to be eligible for warranty reimbursement.
B.
The ASCR Registration Process
The ASCR System can be accessed through Warranty section of the
Support Center Web
sub-tab. Select "Click here to enter or manage your ASCR records now!" to
enter each serial number into the system that you intend to provide service
and support. All service dispatches for that product will be emailed to your
dealership.
Figure 4 – e-Support: ASCR Web Page
imageFORMULA DR-M160II Service Guide
and on the Engineering Services and
ISG Central Web Site
Site. Click the "Warranty" Tab followed by the "ASCR"
imageFORMULA DR-M160II Service Guide
for details to help a Dealer or
e-
June 2014
Page 16
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