The Imageprograf Program Guide; Responsibilities; Specifying The Dealer / Authorized Servicers Support Model In The Authorized Servicer/Dealer Customer Registration System; End User Warranty/Post Warranty Support - Canon Colortrac imagePROGRAF MFP Z36 Service Support Manual

Canon
VII. The imagePROGRAF Program Guide
This imagePROGRAF Program Guide contains detailed information to help the
imagePROGRAF Dealer / Authorized Servicer become familiar with Canon USA's
processes and resources available to assist in servicing the imagePROGRAF
products. The
Dealer / Authorized Servicer is available on the
The imagePROGRAF Program Guide provides information on:
A.

Responsibilities

The imagePROGRAF Program Guide details the responsibilities of the
imagePROGRAF Dealer / Authorized Servicer to meet minimum service
requirements in order to attain and maintain authorization as a Canon USA
imagePROGRAF Dealer/Authorized Servicer.
B. Specifying the Dealer / Authorized Servicers Support Model in the
Authorized Servicer/Dealer Customer Registration System
The imagePROGRAF Program Guide details the process to register a device
using the Authorized Servicer/Dealer Customer Registration (ASCR) System.
C.

End User Warranty/Post Warranty Support

The compensation process for imagePROGRAF printers that require service
while in-warranty and post warranty period covered by an eCarePak is
explained.
Note: the compensation process for the Colortrac Z36 scanning system is the
same as the process for the imagePROGRAF printers.
D. Parts & Service Material Orders
The part order process via Canon Network Access (CNA) or the National Parts
Order Center is included. Additionally, the guide details the process for a
Dealer / Authorized Servicer to purchase a Canon eCarePAK.
E.

Technical Support

The imagePROGRAF Program Guide reviews the Technical support available
to the Dealer / Authorized Servicer as web based support via the
Center Website, telephone Support via the Canon USA Technical Support
Center (TSC), and any support escalation if all reasonable troubleshooting
options have been exhausted.
imagePROGRAF MFP Z36 Service Support Guide
appropriate imagePROGRAF
imagePROGRAF MFP Z36 Service Support Guide
Program
e-Support Center
Guide for the
website.
e-Support
June 2021
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