Fujitsu ETERNUS DX500 S4 Operation Manual page 71

7. Troubleshooting
Check List
■
When the ETERNUS DX Refuses to Turn On
Check the points that are shown below. If the problem cannot be resolved, leave the ETERNUS DX alone and
contact your maintenance engineer.
Is the ETERNUS DX's power cord disconnected?
•
• Is the main line switch of the power distribution unit turned OFF (¡)?
Is there a power failure?
•
■
When the READY LED Is Not On
For the ETERNUS DX500 S4 and the ETERNUS DX500 S3/DX600 S3, if more than 10 minutes (or more than 11
minutes for a configuration in which the Deduplication/Compression function is enabled, approximately 40 mi-
nutes for a Unified configuration, and approximately 50 minutes for a VLAN/Bonding maximum configuration)
have passed since the power of the ETERNUS DX was turned on and the READY LED is still not on, contact your
maintenance engineer.
For the ETERNUS DX600 S4, if more than 12 minutes (or more than 18 minutes for a configuration in which the
Deduplication/Compression function is enabled, approximately 42 minutes for a Unified configuration, and ap-
proximately 52 minutes for a VLAN/Bonding maximum configuration) have passed since the power of the ETER-
NUS DX was turned on and the READY LED is still not on, contact your maintenance engineer.
■
When the FAULT LED Is On
Check the points that are shown below. If the problem persists, contact your maintenance engineer.
• Is the PSU switch of the power supply unit for the 2.5"/3.5" type drive enclosure in the OFF position (¡)?
• Is the main line switch of the power distribution unit turned OFF (¡)?
■
When the FAULT LED Blinks
A part of the ETERNUS DX requires preventive replacement. Contact your maintenance engineer.
■
When the DRIVE FAULT LED Is On
Check the drive status.
While the Protection (Shield) function is being used, the DRIVE FAULT LED is temporarily turned on. For details
on how the Protection (Shield) function works and how to check whether it is running, refer to "Design Guide
(Basic)".
If the problem persists, contact your maintenance engineer.
■
When the ETERNUS DX Cannot Be Connected via a Network Service
Check the points that are shown below. If the problem persists, contact your maintenance engineer.
Is the ETERNUS DX turned off?
•
Is the LAN cable disconnected? Is the LAN cable connected to a LAN port of a controller with a MASTER LED not
•
turned on?
To switch the Master CM, perform one of the following procedures.
Using the FUNCTION button to switch the Master CM
-
Push the CM Master Change switch (MST SW) twice within three seconds during maintenance to switch the
Master CM to another controller.
FUJITSU Storage ETERNUS DX500 S4/DX600 S4, ETERNUS DX500 S3/DX600 S3 Hybrid Storage Systems Operation Guide (Basic)
71
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