Canon imageFORMULA ScanFront 400 Set Up And Operation Manual page 99

Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
Cannot connect to an FTP
server that can be accessed
from outside the company
The wrong send time is
displayed for an e-mail message
received at the destination
The sender's address is not
displayed at the destination of
an e-mail message
Cannot connect to the network
(IP address conflict problem)
Cannot connect to the network
(LAN cable connection problem)
Cannot connect to the network
(device name conflict problem)
Cause
The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
Cause
There is a problem with the firewall.
Change the firewall configurations to allow access to an external FTP
Solution
server, or use an FTP proxy server. (Refer to p. 143 of the ScanFront
400 INSTRUCTIONS.)
(1) The date and time settings are incorrect. (2) The time zone is set to a
Cause
different country.
Contact the administrator, and check the "Language/Timezone" setting.
Solution
(See p. 32.)
The e-mail addresses of the user and administrator have not been
Cause registered. (Refer to p. 108 and p. 148 of the ScanFront 400
INSTRUCTIONS.)
Solution Contact the administrator, and register the e-mail addresses.
Cause The IP address that was set is already being used by another device.
Contact the system administrator of the network, and change the IP
Solution
address setting.
Cause
The LAN cable is not connected properly.
Solution Check the connections of the LAN cable.
Cause The device name that was set is already being used by another device.
Contact the system administrator of the network, and change the device
Solution name setting. When you install two or more ScanFront scanners, take
care to ensure duplicate device names are not set.
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Chapter 6 Troubleshooting