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Genesis_QS.book Page 39 Tuesday, December 3, 2002 1:39 PM
Support Options
Contacting Sony for Help and Support
If the information provided with your VAIO® computer does not provide an
immediate solution, or you would like to get direct support, contact Sony online.
Sony Computing Support Web site
Online help and support are available 24 hours a day, seven days a week, when
you visit the Sony Computing Support Web site. You can access the Web site at
http://www.sony.com/pcsupport.
The Sony Computing Support Web site provides
Information about your specific model computer.
❑
An automated tutorial library that contains interactive, easy-to-understand
❑
lessons on using your computer's hardware and software features.
Links that enable you to
❑
1
quickly find the nearest Sony service center locations.
2
arrange for repairs or check repair status.
3
review warranty information.
4
e-mail your question or comments to the Sony Customer Information
Services Center.
5
check pricing and availability for products, accessories and parts, as
well as purchase online.
6
access the Sony Solutions Knowledge Base, a database that contains
answers to many frequently asked questions.
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