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Technical Support
Using the Worldwide Web
Before contacting customer services, refer to the support Web site
http://www.hp.com/support
at
support information and tools.
Preparing to Call Technical Support
If you cannot solve a problem using the troubleshooting tips in
this appendix, you may need to call technical support. Refer to
the Worldwide Telephone Numbers on the I/O and Security
Software & Documentation CD for the telephone number of the
technical telephone support center in your region.
Have the following information available when you call technical
support:
■
Model number
■
Serial number
■
Purchase date on invoice
■
Conditions under which the problem occurred
■
Error messages received
■
Hardware configuration (found on Microsoft Windows
Control Panel)
■
Hardware and software you are using
User Guide
for online access to technical
www.hp.com
Troubleshooting
A–13
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