Online Technical Support; Preparing To Call Technical Support - HP POS Keyboard User Manual

Problem
When the card is swiped into Microsoft
Notepad, the track read starts with a 5
or ends with a /.
When the card is swiped into Microsoft
Notepad, the track reads only shifted
characters: %B$$%#^&*^())^@@#
No output from MSR after swiping.

Online Technical Support

For the online access to technical support information, self-solve tools, online assistance, community
forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support.

Preparing to Call Technical Support

HP provides hardware/break support for this product.
If you can not solve a problem using the troubleshooting tips in this section, you may need to call
technical support. Contact your regional HP authorized service provider for HP Point of Sale System
products. Refer to the HP Technical Support Numbers on the Point of Sale System Software and
Documentation CD. Have the following information available when you call:
●
Serial number of the HP accessory located on the bottom of the product
●
Purchase date on invoice
●
Condition under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Hardware and software you are using
6 Appendix A Troubleshooting
Possible Cause
The headers or terminators are not
programmed correctly with a shift key.
The shift key was not released when a
header or terminator was programmed.
The Send Immediately track setting,
which transfers data directly to the POS
computer, is turned off.
The Decoding field option, which
specifies the format the magnetic card
reads, is turned off.
Solution
Refer to the Keyboard readme files on
the HP Point of Sale System Software
and Documentation CD for information
on keyboard and MSR configuration
settings.
Refer to the Keyboard readme files on
the HP Point of Sale System Software
and Documentation CD for information
on keyboard and MSR configuration
settings.
Refer to the Keyboard readme files on
the HP Point of Sale System Software
and Documentation CD for information
on keyboard and MSR configuration
settings.
Refer to the Keyboard readme files on
the HP Point of Sale System Software
and Documentation CD for information
on keyboard and MSR configuration
settings.
ENWW