Lifetime Warranty - Drolet ECO-55 Operation Manual

DROLET LIMITED LIFETIME WARRANTY
The warranty of the manufacturer extends only to the original retail purchaser and is not transferable. This warranty
covers brand new products only, which have not been altered, modified nor repaired since shipment from factory. Proof
of purchase (dated bill of sale), model name and serial number must be supplied when making any warranty claim to
your DROLET dealer.
This warranty applies to normal residential use only. Damages caused by misuse, abuse, improper installation, lack of
maintenance, over firing, negligence or accident during transportation, power failures, downdrafts, venting problems or
under-estimated heating area are not covered by this warranty. The recommended heated area for a given appliance is
defined by the manufacturer as its capacity to maintain a minimum acceptable temperature considering that the space
configuration and the presence of heat distribution systems have a significant impact in making heat circulation optimum.
This warranty does not cover any scratch, corrosion, distortion, or discoloration. Any defect or damage caused by the
use of unauthorized or other than original parts voids this warranty. An authorized qualified technician must perform the
installation in accordance with the instructions supplied with this product and all local and national building codes. Any
service call related to an improper installation is not covered by this warranty.
The manufacturer may require that defective products be returned or that digital pictures be provided to support the
claim. Returned products are to be shi3pped prepaid to the manufacturer for investigation. Transportation fees to ship
the product back to the purchaser will be paid by the manufacturer. Repair work covered by the warranty, executed at the
purchaser's domicile by an authorized qualified technician requires the prior approval of the manufacturer. All parts and
labour costs covered by this warranty are limited according to the table below.
The manufacturer, at its discretion, may decide to repair or replace any part or unit after inspection and investigation
of the defect. The manufacturer may, at its discretion, fully discharge all obligations with respect to this warranty by
refunding the wholesale price of any warranted but defective parts. The manufacturer shall, in no event, be responsible
for any uncommon, indirect, consequential damages of any nature, which are in excess of the original purchase price of
the product. A one-time replacement limit applies to all parts benefiting from lifetime coverage. This warranty applies to
products purchased after March 1
DESCRIPTION
Combustion chamber (welds only**), heat exchanger (welds only**), and cast iron
door frame.
Surrounds, heat shields, ash drawer, legs, pedestal, trims (aluminum extrusions),
and plating (defective manufacture**).
Removable stainless steel components, burn pot, deflectors, and supports.
Glass retainers, handle assembly, cleaning rod, air control mechanism, and
auger.
Blowers, auger motor, PC board, igniter, heat sensors, switches, wiring, rheostat,
and other controls.
Ceramic glass (thermal breakage only**), paint (peeling**), gaskets, insulation,
ceramic fibre blankets, ceramic logs, masonry-like panels and other options.
All parts replaced under the warranty.
*Subject to limitations above.
Labour cost and repair work to the account of the manufacturer are based on a predetermined rate schedule and must
not exceed the wholesale price of the replacement part.
Shall your unit or a components be defective, contact immediately your DROLET dealer. To accelerate processing of
your warranty claim, make sure to have on hand the following information when calling:
• Your name, address and telephone number;
• Bill of sale and dealer's name;
• Installation configuration;
Before shipping your unit or defective component to our plant, you must obtain an Authorization Number from
your DROLET dealer. Any merchandise shipped to our plant without authorization will be refused automatically
and returned to sender.
Page 16
, 2015.
st
**Picture required.
WARRANTY APPLICATION*
PARTS
Lifetime
5 years
3 years
3 years
90 days
• Serial number and model name as indicated on
the nameplate fixed to the back of your unit;
• Nature of the defect and any relevant
information.
OPERATION MANUAL ECO-55 / ECO-55 ST
LABOUR
3 years
3 years
N/A
1 year
1 year 1 year
1 year N/A
N/A