Preparing For A Technical Support Call - Compaq Armada 1500 User Manual

To run View System Information (INSPECT), follow these steps:
1. Turn on or restart the computer by sliding the power switch.
2. Press
corner of the screen.
IMPORTANT: The cursor is displayed on the screen for about
two seconds. If you do not press
must restart the computer and try again.
4. If prompted, select the desired language. The Compaq Utilities
menu is displayed.
5. Select View System Information (INSPECT).
6. Print the results of INSPECT and use this information to help
your Compaq service provider troubleshoot your system.

Preparing for a Technical Support Call

If you cannot solve a problem using the troubleshooting tips in
Chapter 10, you may need to call technical support. To contact
Compaq Customer Support, see the "Worldwide Telephone
Numbers" in Appendix A in this guide.
To receive the fastest possible solution when you call, follow the
instructions in this chapter to run Compaq Diagnostics and have
the following information available when you call:
The model name of your computer
Serial number on the back of the computer
Purchase date on invoice
Conditions under which the problem occurred
Error messages that occurred
Hardware configuration
Type of printer connected
Hardware and software you are using
as soon as the cursor is displayed in the upper-right
F10
during this time, you
F10
Diagnostics and Technical Support 9-7