Huawei Honor 7 Faq
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Huawei Honor 7 Faq

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Honor 7 Smartphone FAQs
HUAWEI TECHNOLOGIES CO., LTD.

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Summary of Contents for Huawei Honor 7

  • Page 1 Honor 7 Smartphone FAQs HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
  • Page 3 Note: This document answers common questions related to smartphone functions, which may not be supported on all models, such as NFC, cloud drive, online music, online voice assistance, or cloud services. Some functions have different operation methods on different models. Further information will be added to this document.
  • Page 4 Version Changed by Change description Date V1.0...
  • Page 6 Contents 1 Wi-Fi and Bluetooth........................1 1.1 What can I do if the Bluetooth headset, Bluetooth car kit, or the speaker fails to be searched or connected? ..... 1 1.2 What can I do if I can't use my Bluetooth headset to make a call? ................1 1.3 What can I do if other phones can't detect my phone over Bluetooth? .................
  • Page 7 1.58 Why does my phone automatically connect to a Wi-Fi network when I am using a mobile data connection? ..16 1.59 How can I set up a connection between my phone and a Huawei wrist band? ............16 1.60 How can I reconnect the wrist band and my phone after the Bluetooth connection is interrupted? ......17 1.61 How can I reconnect a wrist band to my phone after a failed connection? ...............
  • Page 8 1.71 Can I use a Huawei wrist band with my honor 7 for fast unlock? ................22 2 Smart cover ........................... 23 2.1 What is smart cover mode? ............................23 2.2 Why does my phone enter smart cover mode sometimes I turn on the screen? ............23 2.3 What can I do if my phone mistakenly identifies the protective cover and turns off the screen? .......
  • Page 9 3.30 Why can I hear noise or current noise when I play songs in speaker mode at the minimum volume? ..... 32 3.31 Why can't my phone play videos in MPEG-4 format? ..................... 32 3.32 How do I modify the application that I use to share photos? ..................32 3.33 Why are there two suppliers for the rear camera? .....................
  • Page 10 3.69 What are the requirements toward the shooting environment in Super night mode? ..........41 3.70 Why do some areas of the photo in preview mode seem red? .................. 41 3.71 Why is there an occulting stripe on the viewfinder when I am shooting scenes with light color background? ..42 3.72 Why are the photos seem red with a high saturation degree? ...................
  • Page 11 3.109 Why can I open the radio only after I insert a headset to my phone? ..............50 3.110 Can I listen to the radio in speaker mode? ......................50 3.111 How do I set the radio to turn off at a scheduled time? ................... 50 3.112 How do I adjust the volume of the radio? .......................
  • Page 12 3.138 Why are the beauty effects of photos taken using Perfect selfie different from those in beauty mode? ....61 3.138.1 Why are the beauty effects of two persons different on the photos taken using Perfect selfie? ......61 3.139 Why are the faces seem red on the photos taken using Perfect selfie? ..............61 3.140 Can I beautify multiple people using Perfect selfie or beauty mode? ..............
  • Page 13 3.176 What are the functions of the two LEDs of the dual color temperature flash? Why is only one LED on? ..... 69 3.177 Why can't I turn flash on in digital zoom mode? ....................70 3.178 Why are the photos taken by my phone brighter and more vivid? ................70 4 Calls and contacts ........................
  • Page 14 4.35 Why can't I make phone calls when my phone receives 4G signals? ............... 78 4.36 How do I switch between calls or merge two calls to have a conference call? ............78 4.37 What does a card display when a call is coming through the card during a call through another card? ....80 4.38 How do I view the call log? ............................
  • Page 15 4.77 Why does my phone end a call if I press the power button during the call? ............. 88 4.78 Why does my phone vibrate when I answer a call? ....................88 4.79 Why are the imported contacts garbled? ........................88 4.80 Why can't I merge call logs for the same contact? ....................
  • Page 16 6.3 Which home appliances does Remote Controller support? ..................101 6.4 Why is Smart Controller unavailable? ........................101 6.5 What are the functions of a remote control? ......................101 6.6 How do I create a remote control? ..........................102 6.7 How do I rename a remote control? .......................... 102 6.8 How do I associate the STB remote control with a TV? ...................
  • Page 17 8.1 What can I do if my phone can't detect the inserted SIM card? ................111 8.2 Why does my phone read the contacts from the SIM card slowly? ................111 8.3 Why can't a non-standard SIM card be inserted into the card tray? ................111 8.4 Why can't I insert the SIM card into my phone smoothly? ..................
  • Page 18 9.1 Why doesn't the multimedia message send report take effect? ................. 119 9.2 Why doesn't the multimedia message read report take effect? ................. 122 9.3 What can I do if my QQ mailbox doesn't synchronize earlier emails? ..............124 9.4 Why can't I log in to the company's email using the Exchange? ................124 9.5 What can I do if I can't connect to the server when refreshing my emails? ..............
  • Page 19 10.16 Which 4G networks does my phone support? Can I use such networks outside my country? ......170 10.17 What are the differences between FDD and TDD? ....................170 10.18 Can I use Honor 7 abroad? ........................... 170 10.19 I can only access 3G networks - why can't I access 4G on my 4G phone? ............170 10.20 Does my phone support SIM card hot swapping? ....................
  • Page 20 10.30 Why does my phone fail to transfer files after the Bluetooth connection is successful? ........173 10.31 How do I view my phone's MAC address? ......................173 10.32 How can I tell whether the phone is connected to the Internet using mobile data or Wi-Fi network? ....173 10.33 How do I view mobile data usage? ........................
  • Page 21 11 Screen and display ........................181 11.1 What can I do if my screen is erratic? ........................181 11.2 Why can I see some horizontal lines under lights when the screen is turned off? ..........181 11.3 Why doesn't the touchscreen respond when I slide the screen to unlock? .............. 181 11.4 Why does my phone automatically open apps or display screens when I am using the phone while it is charging? ......................................
  • Page 22 11.35 When I flick down a drop-down list menu on a screen with switches, why are the switches blurred? ....206 12 System settings ........................207 12.1 How do I quickly enable Huawei Music? ....................... 207 12.2 How many languages does my phone support? How do I change the system language? ........207 12.3 What can I do if I can't use a newly installed text input method? ................
  • Page 23 12.31 Why does the screen brightness become brighter in normal power-saving mode? ..........218 12.32 How do I connect my phone to HiSuite? ......................218 12.33 How do I set tones on my phone? ......................... 219 12.34 How do I set a screen unlock PIN? ........................219 12.35 How do I set a screen unlock pattern? ........................
  • Page 24 12.73 Why can't I open the music player when I double-touch the lock screen? ............236 12.74 Why can't I directly open the app after I draw the corresponding letter on the screen? ........236 12.75 When I get a WeChat message with the screen locked, why can't I unlock my phone and access WeChat by just touching the message notification? ..........................
  • Page 25 13.17 Why is the call ended when I press the power button? ..................257 14 Battery, charging, and power consumption ............... 258 14.1 Do all honor 7 versions support quick charging? Can I manually disable quick charging?........258 14.2 What is my phone's temperature rise?........................259 14.3 Why does my phone generate heat when I am using it? ..................
  • Page 26 15.1.22 Do I have to open the app to count my steps when I am exercising? ..............273 15.1.23 Can I use Huawei Health app without a wrist band? ..................273 15.1.24 Why is the FM radio interrupted by the camera? ....................273...
  • Page 27 15.1.25 Why can't I choose the SIM card for making phone calls and why does my phone make phone calls over card 1 by default? ..................................274 15.1.26 Why can't my phone match the contact with the number in the SMS? .............. 274 15.1.27 Why doesn't my phone play SMS tones? ......................
  • Page 28 16.8 How do I update my phone? ........................... 285 16.9 What data will be erased if I restore my phone to its factory settings? ..............286 16.10 How do I acquire the latest software update package? ..................286 16.11 What data will be erased after my phone is updated? ................... 286 16.12 How can I back up and restore my phone data?....................
  • Page 29 17.12.16 Why do I have to record my fingerprint for several times? ................296 17.12.17 Why can't I enroll my fingerprint successfully? ....................297 17.12.18 Why can't I use my fingerprint to unlock my phone when a third-party screen lock application starts? ..297 17.12.19 Why can't I unlock my phone or enroll my fingerprint when I swipe my finger on the fingerprint sensor? ...
  • Page 30 19.27 How do I turn on the safe mode? .......................... 305 19.28 What do the different indicator colors mean? ....................... 305 19.29 How do I improve the game fluency? ........................305 19.30 What can I do if water entered my phone? ......................306 19.31 Are there any risks if I reformat my phone? ......................
  • Page 31 19.54.1 What is speech awareness? ..........................319 19.54.2 Do all Huawei phones support the speech awareness function? ................ 319 19.54.3 How do I use the speech awareness function? ....................319 19.54.4 What are differences between standard wakeup keywords and customized wakeup keywords? ...... 319 19.54.5 Why can I wake up my phone while my friend can't? ..................

  • Page 32: Wi-Fi And Bluetooth

    Reset the Bluetooth device and your phone, and reconnect your phone to the Bluetooth device. Refer to the usage of Bluetooth devices provided on the Huawei official website or forum. 1.2 What can I do if I can't use my Bluetooth headset to make a call? Check whether you can use the Bluetooth headset to redial the last phone number you called.

  • Page 33: Why Can't My Phone Automatically Connect To The Bluetooth Car Kit After The Bluetooth Car Kit Is Enabled

    Then, restart the Bluetooth car kit and check whether the problem is solved. You can search for the similar solutions on Huawei official website or forum. 1.5 Why can't I listen to music using the Bluetooth headset? Check whether your Bluetooth headset supports music playback.

  • Page 34: Does My Phone Support The Automatic Call Answering Function Using The Bluetooth Headset

    1.10 Why can't I find the wrist band or other Bluetooth 4.0 devices on the Bluetooth settings screen? Huawei phones do not support the locating and connection of Bluetooth BLE devices (low power consumption and wearable Bluetooth devices) in settings.

  • Page 35: Why Can't I Enable Wi-Fi

    1.14 Why can't I enable Wi-Fi? In Settings, turn off Wi-Fi and then turn it back on to check whether the problem is solved. If not, turn on the airplane mode and turn it back off and then restart the phone to check whether Wi-Fi can be turned on normally.

  • Page 36: Why Does The Download Task Over A Wi-Fi Network Stop After The Screen Turns Off

    For an open Wi-Fi hotspot, on the Wi-Fi settings screen, touch and hold the hotspot. From the displayed option menu, choose Modify network. In the displayed dialog box, select the Show advanced options check box. Under IP settings, touch the drop-down list box, and choose Static.
  • Page 37 Under Advanced Wi-Fi, touch Keep Wi-Fi on during sleep and select Always.

  • Page 38: Why Can't My Phone Connect To The Router Over The Wi-Fi Network And Why Does My Phone Fail To Obtain An Ip Address

    Check whether other devices are transmitting massive data traffic, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources. Use the Speedtest or similar software to test the Wi-Fi rate.

  • Page 39: Why Doesn't The Bluetooth Headset Have Any Sound

    1.22 Why doesn't the Bluetooth headset have any sound? Check whether the phone and the Bluetooth headset are connected. Check whether the Bluetooth headset does not generate any sound in calls or cannot play music. If the music cannot be played, check whether the Bluetooth headset supports music playback.

  • Page 40: Why Can My Phone Scan The Wi-Fi Hotspot Only Near The Router

    1.27 Why can my phone scan the Wi-Fi hotspot only near the router? You can restart your phone to check whether the problem can be solved. If the problem persists, use another phone to scan the hotspot. If this phone can successfully scan the hotspot, you are suggested to make a hardware detection on your phone.

  • Page 41: Why Is The Confirmation Button Unavailable After I Enter The Wi-Fi Connection Password

    1.32 Why is the confirmation button unavailable after I enter the Wi-Fi connection password? Check whether you have entered an 8-digit password. If no, reset your router's password. Change the encryption mode of authentication to WPA-PSK or WPA2-PSK, and set the password to contain eight numeric numbers.

  • Page 42: Why Does My Phone Fail To Connect To A Public Wi-Fi Network

    Wi-Fi hotspot? Check whether other devices are using the network at the same time, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources.

  • Page 43: Why Does The Wi-Fi Speed Become Slow After I Connect My Phone To A Bluetooth Headset Or A Speaker

    Use your phone near the router. Otherwise, the retransmission of lost packets decreases the network speed. Do not touch the top part of the phone, especially the Wi-Fi antenna part near the volume buttons. Make sure your phone's protective cover is made of plastics or leather instead of metal, because the metallic protective cover blocks your phone's antenna signals.

  • Page 44: Why Is The Data Service Disabled After I Turn Off Wi-Fi

    1.45 Why is the data service disabled after I turn off Wi-Fi? Go to Settings > Mobile networks > Mobile data switch reminder and select Ask whether to resume mobile data. 1.46 After I set my phone to disconnect from the Wi-Fi network after the screen turns off, why the "Connected to XXX"...

  • Page 45: What Protocols Are Used By Bluetooth Functions

    1.50 What protocols are used by Bluetooth functions? The protocols used by various Bluetooth functions of Huawei phones are as follows: HFP (making calls), HSP (making calls), A2DP (playing music), AVRCP (controlling music...

  • Page 46: Why Do Bluetooth Calls Have The Intermittent, Noise, And Echo Problems

    Search the reference solution on the Internet. If the problem persists, provide the information such as headset model, application scenario, and software version to Huawei after-sales service hotline. 1.55 Why does interruption or noise occur during calls or music playback over Bluetooth? Check whether this problem occurs in all scenarios.

  • Page 47: Why Does My Phone Automatically Connect To Another Wi-Fi Network

    − After the phone is connected to the Bluetooth device, open the Huawei Wear app and enter the main interface under the guidance. Slide down on the main screen to synchronize the data for the first time. After the synchronization is successful, the wrist band time and information have been initialized.

  • Page 48: How Can I Reconnect The Wrist Band And My Phone After The Bluetooth Connection Is Interrupted

    1.60 How can I reconnect the wrist band and my phone after the Bluetooth connection is interrupted? The wrist band is connected to only one phone − The phone actively disconnects from the Bluetooth device (disabling the Bluetooth function on the phone or manually disconnecting the connection). −...

  • Page 49: How Can I Reconnect A Wrist Band To My Phone After A Failed Connection

    1.61 How can I reconnect a wrist band to my phone after a failed connection? Release the pairing on the phone. Restart your wrist band. Restart your phone. Select the device in the Bluetooth settings to set up the connection again. 1.62 Why does the wrist band and my phone occasionally keep automatically disconnecting from each other? If this problem occurs, check whether the Wi-Fi function is enabled on the phone.

  • Page 50: Why Is The Voice Unclear Or Not Smooth When I Use The Wrist Band To Make Calls

    1.65 Why is the voice unclear or not smooth when I use the wrist band to make calls? If this problem occurs, check whether Wi-Fi is enabled on the phone. Generally, this problem occurs when the Bluetooth function and the Wi-Fi function are enabled at the same time. Because the Bluetooth and Wi-Fi functions share the antenna and use the same frequency, the Wi-Fi function may cause interference on the Bluetooth function.
  • Page 51 After the password is successfully set, touch Add a Bluetooth device. Pair the wrist band and the phone, on condition that the Bluetooth is in the pairing mode.

  • Page 52: Why Does The Wrist Band Smart Unlock Function Sometimes Fail To Work Properly

    Select the connected device and set it as the device to be unlocked. After the screen is turned on, you can slide to unlock the screen without entering the screen lock password. The figures are for your reference only. The actual screens may vary. 1.67 Why does the wrist band smart unlock function sometimes fail to work properly? The unlocking function is closely associated with device security.

  • Page 53: How Can I Use The Wrist Band To Take Photos Using Remote Control

    When you place the phone away from your ears, the voice messages are played over the speaker. 1.71 Can I use a Huawei wrist band with my honor 7 for fast unlock?

  • Page 54: Smart Cover

    Smart cover 2.1 What is smart cover mode? The honor 7's smart cover mode works with the Huawei light lattice case. After you enable smart cover mode, Clock and Weather will be displayed on the cover. In smart cover mode: On the incoming call screen, the caller ID or contact information is displayed.

  • Page 55: Why Isn't Weather Displayed In Smart Cover Mode

    2.4.1 Why can't I operate my phone on the transparent plastic sheet after my phone is attached with a protective cover? The standby screen does not support swipes, but you can delay an alarm, snooze, answer an incoming call, or reject an incoming call. 2.5 Why isn't weather displayed in smart cover mode? Check that you have set your phone to show weather information in smart cover mode.

  • Page 56: Camera, Music, And Video

    Camera, music, and video 3.1 Why is the DTS effect not obvious? Currently, the DTS sound effect can be enabled only after you insert the headset. 3.2 What are my phone's camera features? Your phone's camera specifications are shown in the following table. Feature Specification Rear camera...

  • Page 57: Why Does The Camera Stick Out

    Feature Specification Capture Supported smiles Maximum 5152 x 3888 pixels photo resolution 3.3 Why does the camera stick out? To improve your camera experience, your phone adopts a 20 MP camera with a big sensor (1/2.4''). The whole camera module is 6 mm thick, sticking out 1.8 mm on the rear cover. Although the camera sticks out, the decoration ring is integrated into the metallic rear cover for structural protection.

  • Page 58: Can I Disable The Shutter Sound For Snapshots

    3.8 Can I disable the shutter sound for snapshots? Yes if you have turned off the shutter sound for normal photo shooting in Settings. 3.9 How do I enable the ultra snapshot function? Your phone supports ultra snapshot. Consecutively press the volume down button twice when your screen is turned off or locked.

  • Page 59: How Do I Use The Soft Light

    3.14 How do I use the soft light? Your phone has a unique soft light to enhance the quality of selfies. The soft light is supported by your phone's front camera. Open your phone's front camera and touch the light bulb icon to enable the soft light. You can adjust the soft light brightness based on the surrounding environment.

  • Page 60: Can I Use The Headset Provided With Iphone 4 To Make Calls On My Phone

    2. Check whether your phone displays the headset icon after you connect the headset to your phone. 3. If the problem persists after you replace the headset, go to an authorized Huawei service center and check the headset. 3.20 Why does smearing occur when I view photos in full-screen from the Pictures folder in Gallery? In Gallery, photo previews are displayed, which will be clearer after region decoding.

  • Page 61: What Can I Do If The Sound From The Headset Is Abnormal

    In this case, you may have to reinsert the headset. It is recommended that you use the headset produced by Huawei. 2. If you are using a headset produced by Huawei, make sure you have properly inserted the headset.

  • Page 62: Why Is Music Automatically Opened After I Inserted A Headset To My Phone

    Huawei may not be compatible with your phone (resulting in microphone short circuit). It is recommended that you use the headset produced by Huawei. If you are using the headset produced by Huawei and the headset is faulty, take it to a maintenance outlet for check.

  • Page 63: Why Can I Hear Noise Or Current Noise When I Play Songs In Speaker Mode At The Minimum Volume

    to sounds that the changes of sounds at a small volume can also be sensed, which is a normal phenomenon. 3.30 Why can I hear noise or current noise when I play songs in speaker mode at the minimum volume? 1.

  • Page 64: Why Are There Two Suppliers For The Rear Camera

    3.33 Why are there two suppliers for the rear camera? To ensure the supply capability of component materials, Huawei usually selects two or more suppliers to produce cameras of the same specifications. Your phone's rear camera module is produced by two mainstream camera suppliers with the same features. Selecting multiple suppliers is a normal phenomenon in the industry.

  • Page 65: Why Is The Volume Of The Recorded Video Small

    3.39 Why is the volume of the recorded video small? You may have recorded the video too far away from the recorded objects. It is recommended that you record a video within 2 meters away from the recorded objects. 3.40 Why does it take longer to focus when I take photos at a short distance from the object than when I take photos at a long distance from the object? Generally, users take photos one meter away from the object, so by default, your phone starts...

  • Page 66: Why Are The Photos I Take Using The Front Camera Reverse

    3.44 Why are the photos I take using the front camera reverse? The mirror reflection function is enabled by default for your front camera. So photos taken by the front camera are reverse, which are consistent with previews. If you want to save photos of the actual scenario, disable the mirror reflection function.

  • Page 67: Why Does My Face Look Thinner And My Eyes Bigger In My Selfie

    3.49 Why does my face look thinner and my eyes bigger in my selfie? Your phone provides Perfect selfie mode, which automatically makes your face thinner, eyes bigger, and more. When you take a photo using the front camera for the first time, your phone will prompt you to select Perfect selfie mode or general beauty mode.

  • Page 68: Why Is The Photo Taken With Flash On Blurred

    3.55 Why is the photo taken with flash on blurred? Possible reasons include: 1. You may have put your hand near the flash that reflects certain lights, resulting in bad image contrast ratio. Try moving your hand away from the flash area and check whether this problem persists.

  • Page 69: Why Can't I Find The Photos I Take After I Set The Default Storage Location For Photos To The External Microsd Card

    3.58 Why can't I find the photos I take after I set the default storage location for photos to the external microSD card? The external microSD card may not have sufficient storage space and the photos may be automatically saved to the pre-installed microSD card. 3.59 Why doesn't beauty mode work for burst shots? Your phone does not support beauty mode for burst shots.

  • Page 70: Why Do The Photos I Take With Flash On Have Color Cast

    If the problem persists after you have wiped the lens clean, please use a PC cover purchased from Huawei's online store. 3.61.1 Why is the focusing slow when I take photos in all-focus mode? When you use the rear camera to take photos in all-focus mode, your phone takes a photo at each focal length to enable you to change the focus position by touching the photo.

  • Page 71: What Can I Do If I See Black Spots And Smudges On The Viewfinder After I Use The Camera For Several Months

    The flash may not turn on if your phone is overheated or the flash is too frequently used. Wait for a while and try again. 5. Check that scanning software is disabled. Otherwise, the flash cannot be used. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 72: Why Are The Photos Blurred

    3.67 Why are the photos blurred? 1. The camera lens may be dirty. 2. If the photos are red and blurred with flash turned on, your hand might be too close to the flash when you took those photos. 3.68 What are the differences between Super night mode of my phone and long exposure of other phones? Long exposure of other phones is based on pure physical exposure technology, which has a high requirement for hand holding conditions.

  • Page 73: Why Is There An Occulting Stripe On The Viewfinder When I Am Shooting Scenes With Light Color Background

    3.71 Why is there an occulting stripe on the viewfinder when I am shooting scenes with light color background? Transparent treatment is added in your phone's UI design, which brings a painting stacking effect and does not affect the display and photo effects. 3.72 Why are the photos seem red with a high saturation degree? This is a shooting effect of your phone.

  • Page 74: If My Phone Has No Microsd Card Installed, Can I Take Photos Or Shoot Videos

    3.77 If my phone has no microSD card installed, can I take photos or shoot videos? Yes if your phone has sufficient internal storage space because the photos will be saved to the internal storage space. 3.78 Why can't I open some photos or videos on my phone? 1.

  • Page 75: Does My Phone Support Hd Videos

    3.81 Does my phone support HD videos? Yes. Your phone supports 1080p HD videos. 3.82 Can I disable the shutter sound? You can disable the shutter sound in Settings > Mute. The shutter sound changes with the system ringtone. 3.83 How do I toggle between the front and rear cameras? On the viewfinder, touch on the top of the screen to toggle between the front and rear cameras.

  • Page 76: Will My Phone Stop Playing Streaming Media When A Call Comes In? If Yes, Will It Resume Playing When The Call Ends

    The file format is not supported. Your phone supports the following audiovisual encoding formats and file formats (For your reference only. For details, see Huawei's official website.): Video encoding: MPEG-4, H.263, and H.264 Audio encoding: AAC, AMR-NB, ACC+, WMA, and MIDI File formats: 3GP and MPEG-4 ...

  • Page 77: Why Can't Audio Control Of My Camera Function Properly

    3.92 Why can't audio control of my camera function properly? You need to enable the audio control function from Camera > Menu > Settings > Audio control. 3.93 Why do photos still rotate after I disable the auto-rotate function? Open Gallery, touch a photo to view it, and touch Menu then Settings. Then you can use the first option to set whether photos always rotate or change with the system settings.

  • Page 78: What Can I Do If Online Music Or Videos Are Not Played Smoothly On My Phone

    If you install other music players than Huawei Music on your phone, you may not be able to control the music player by using the headset. For details, contact the application developer.

  • Page 79: Why Can't The Photos I Take Be Displayed In Full-Screen Mode

    Select a shooting mode suitable for the shooting scene and adjust the camera parameters to obtain optimal photo clarity. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 3.103 How do I adjust the sizes of the photos I take? The photo size is related to the resolution that your phone's camera supports.

  • Page 80: What Can I Do If The Images Are Not Clear During Video Chats Using Hangouts Or Skype

    Open another video to check whether the video player is problematic. Restart your phone and try again. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 3.107 What can I do if the sound quality of the songs I play in speaker mode is bad? Do not press the battery cover when you are playing music in speaker mode.

  • Page 81: Why Can I Open The Radio Only After I Insert A Headset To My Phone

    3.109 Why can I open the radio only after I insert a headset to my phone? Your phone uses your headset as its FM antenna, to receive FM radio channels. 3.110 Can I listen to the radio in speaker mode? Yes.

  • Page 82: What Can I Do If The Online Video Player Is Exited Abnormally When I Am Watching An Online Video

    3.115 What can I do if the online video player is exited abnormally when I am watching an online video? Check that the network connection is stable. Restart your phone. The online video player may not be compatible with your phone. Download and install another video player and try again.

  • Page 83: Why Is The Panoramic Photo Discontinuous

    3.119 Why is the panoramic photo discontinuous? When shooting panoramic photos, follow the onscreen instructions to steadily and slowly move your phone. If you move your phone too fast, the photo may be discontinuous. If there are moving objects (walking people or cars) on the viewfinder, the photo may also be discontinuous.

  • Page 84: How Do I Cancel Scheduled Photo Shooting

    3.126 How do I cancel scheduled photo shooting? On the viewfinder, touch > Settings > Timer and select Off. 3.127 Why can't some photos in Gallery properly displayed? In Gallery, images and videos under the Photos tab are displayed by default, which are photos and videos taken by your phone's camera.

  • Page 85: Why Do The Sounds Of Songs And Videos Come From The Receiver

    3.132 Why do the sounds of songs and videos come from the receiver? This problem is caused by WeChat video calls. Close WeChat from the background and play sounds again. If the sounds still cannot be played from the speaker, restart your phone. 3.133 Camera (EMUI 3.0 or later) –...

  • Page 86: Camera (Emui 3.0 Or Later) – Gallery In Timeline Mode

    3.135 Camera (EMUI 3.0 or later) – gallery in timeline mode You can view the photos you have taken in timeline mode in Gallery.
  • Page 87 Photos can be sorted in timeline mode, as shown in the following figure:...

  • Page 88: Why Is The Focusing Time Sometimes Short And Sometimes Long

    Photos can also be displayed on a map according to the geographical location, as shown in the following figure: 3.136 Why is the focusing time sometimes short and sometimes long? The focusing algorithm will readjust its processing if the environment, object, or the distance from the object changes, resulting in different focusing time.

  • Page 89: Why Does It Take A Long Time To Refresh The Preview Or Stop Shooting In Star Track Mode When I Am Using Light Painting

    3.137.2 Why does it take a long time to refresh the preview or stop shooting in Star track mode when I am using Light painting? Stars look small and not bright, so the exposure may take a long time. The final captured star track is obtained by multiple photos of long exposure.

  • Page 91: Why Are The Photos I Take Using Light Painting In Hand Held Mode Are Blurred

    3.137.4 Why are the photos I take using Light painting in hand held mode are blurred? Light painting adopts the method of long exposure and multi-frame integration. In hand held mode, you hand may shake a little, affecting the imaging effect. It is recommended that you use a tripod to facilitate your shooting.

  • Page 92: Why Isn't There Any Change On The Viewfinder After I Touch The Shooting Button In Star Track Mode Of Light Painting

    3.137.10 Why isn't there any change on the viewfinder after I touch the shooting button in Star track mode of Light painting? Stars move very slowly. Generally you need to wait for 5 minutes to see a short arc track. 3.137.11 What can I do if the photos taken using Light painting are the same as those taken in normal mode? 1.

  • Page 93: Why Is The Photo Quality Affected If I Stop Shooting Early In Super Night Mode

    3.142 Why is the photo quality affected if I stop shooting early in Super night mode? When the shooting object contains a scene with obvious contrast, to ensure the image brightness, Super night mode will adopt an exposure method similar to HDR to perform multi-frame integration in the sequence from short exposure time to long exposure time.

  • Page 94: Can I Use Hangouts To Share Videos

    3.148 Can I use Hangouts to share videos? Yes. You can send a video file up to 20 MP on Hangouts each time. If the video file is larger than 20 MP, your phone will prompt you to compress it. If the video file is smaller than 20 MP after compression, it can be directly sent.

  • Page 95: Why Can't I Listen To The Radio And Google Music At The Same Time

    3.154 Why can't I listen to the radio and Google music at the same time? The radio of your phone and Google music occupy the same audio channel and therefore can't be used at the same time. 3.155 Why isn't sound coming out from the right side of my phone when I am playing videos in speaker mode? The right side of your phone is equipped with a microphone instead of a speaker.

  • Page 96: Why Are The Photos Taken Using Light Painting White

    3.161 Why are the photos taken using Light painting white? There are four modes available in Light painting. Only Silky water can be used in the daytime. The other three modes can only be used at night or in dark environments. 3.162 Can I customize the shooting words for audio control? No.

  • Page 97: What Can I Do If Albums Can't Be Displayed In Coordinate Format

    3.166 What can I do if albums can't be displayed in coordinate format? Check that GPS tag is enabled. To enable GPS tag, on the viewfinder, touch then Settings. 3.167 How do I recover the hidden applications? On the home screen, touch the screen with two fingers together and then separate them to display the Hidden applications screen.

  • Page 98: What Are The Functions Of Color Correction

    3.168 What are the functions of Color correction? Color correction is designed for users that have dyschromatopsia. Color correction can be enabled under Settings > Accessibility. Then the specific correction mode can be selected based on the actual situations. Color correction is an experimental function that may affect some of your phone's functions if enabled.

  • Page 99: I Am Using An Apple Headset For Phone Calls And I Have Set The Headset Volume To The Maximum. Why Is The Call Volume Still Too Low For Me To Hear

    The Dolby AC3 format is defined by the Dolby decoder. Huawei's new phones no longer support the AC3 format. Now Huawei phones all uses the DTS sound effect. 3.172 Can I use the active noise reduction headset? Yes.

  • Page 100: Can I Pause When I Am Recording A Video

    every time you move your phone. Therefore, you will find the video images always changing, resulting in unclear images. As a compensation policy, manual focus is supported for video taking. When you think the image is not clear enough, you can touch the screen to focus during the recording.

  • Page 101: Why Can't I Turn Flash On In Digital Zoom Mode

    Your phone's color saturation is determined by rigorous scientific experiments and rich practical experience. Comparison of color effects of the honor 7 and iPhone 6 has been conducted in a large number of scenario tests. Results have shown that the honor 7's colors are more delightful, especially in outdoor scenes, shopping malls with low color temperatures, and restaurants.

  • Page 102: Calls And Contacts

    Calls and contacts 4.1 Why can I synchronize some WeChat contacts to my phone but not others? WeChat synchronizations according to the following rule: only contacts with phone numbers linked to their WeChat accounts will be synced. 4.2 Why is my phone disconnected from the 4G network when I make phone calls? Currently, 4G networks support data services only and do not support voice services.

  • Page 103: Why Can't I Clear The Notifications For New Voice Mails By Flicking Down From The Status Bar To Display The Notification Panel

    4.6 Why can't I clear the notifications for new voice mails by flicking down from the status bar to display the notification panel? Press and hold the notification, drag it to the left or right, and touch OK in the displayed Clear ongoing notification dialog box.

  • Page 104: Why Does My Phone Enter Airplane Mode When A Call Disconnects

    − When you are on a call with the other party whose voice may be too large and your ear is sensitive to that volume, you may hear noise. − If you are uncomfortable with the large volume, set the volume to a lower level. −...

  • Page 105: Why Does The Call Ringtone Stop When I Press The Power Button

    According to general conventions, you can slide to the left to answer a call or slide to the right to end a call. However, on Huawei phones, you need to touch the button in the middle and slide it towards the green button (answer button).

  • Page 106: Why Aren't The Call Records Combined

    Settings, your phone ringtone decreases after you pick up your phone. To prevent the phone ringtone from decreasing when calls come in, disable Pick up to reduce ring volume. If the problem persists, take your phone to an authorized Huawei service center to check whether your phone has a quality issue.

  • Page 107: Why Is The Call Discontinuous Sometimes And Why Can't One Party Or Both Parties Hear The Sound

    Try playing other loud songs, such as Huawei Tune, to check whether the volume of the song itself is small. If the problem persists, take your phone to an authorized Huawei service center.

  • Page 108: Why Do I Hear Noise When I Play Music Using The Speaker

    Check the receiver's volume in a normal environment. If the problem persists, take your phone to an authorized Huawei service center to check whether your phone has a quality issue. 4.28 Why do I hear noise when I play music using the...

  • Page 109: Why Is My Phone Powered Off When I Press The Power Button

    4.32 Why is my phone powered off when I press the power button? Check whether the power button is stuck. If yes, take your phone to an authorized Huawei service center. 4.33 Why can't I create a contact photo? Temporarily, setting photos for contacts in the SIM card is not supported. You can synchronize the contacts in your SIM card to your phone and then set photos for the contacts.
  • Page 110 To switch between the two calls, touch To merge the two calls, touch...

  • Page 111: What Does A Card Display When A Call Is Coming Through The Card During A Call Through Another Card

    4.37 What does a card display when a call is coming through the card during a call through another card? When you are in a conversation using one card, if a call is coming through another card, the screen displays the incoming call, and you can slide to answer it. 4.38 How do I view the call log? Open a contact name card.

  • Page 112: Why Can't I Find In Contacts The Contact I Have Created From The Dialer Screen

    4.39 Why can't I find in Contacts the contact I have created from the dialer screen? Touch the menu button on the Contacts screen, and check the settings of Contacts to display. 4.40 When my dual-card phone displays emergency calls, why can I make calls? Your phone supports dual cards.

  • Page 113: Why Is The Screen Still Off After I Move My Phone Away From My Ear

    when you replace a new 4G card. If such a problem occurs, you can call the customer service center of the service provider to activate the caller ID display service. 4.42 Why is the screen still off after I move my phone away from my ear? Your phone has a proximity sensor that is installed near the receiver.

  • Page 114: How Can I Delete The Pre-Installed Ringtone

    SIM card? Go to the contacts list, touch Import/Export > Export > Export to Card 1 > Phone (Huawei Cloud+sync off) in the menu. Follow the instructions to export contacts from your phone to the SIM card. Then, insert the SIM card to another phone. Go to the contacts list, touch Import/Export >...

  • Page 115: How Do I Display The Contacts In The Sim Card

    From Gallery or Files: Open a desired photo and touch the option menu. Touch Set as > Contact photo and select a contact saved in your phone memory. Adjust the photo according to the instructions and save the settings. 4.50 How do I display the contacts in the SIM card? Go to the contacts list and touch the option menu.

  • Page 116: How Can I Quickly Find A Contact

    The phone of the peer party may not have signals temporarily or enables the call silence function. You can release the call and then call again. Hardware faults such as the receiver also can cause this problem. Contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 117: How Can I Forward The Unanswered Calls To Another Number

    4.62 How can I forward the unanswered calls to another number? On the Dialer screen, touch the option menu. Go to Call settings > Call forwarding > Forward when unanswered. Enter the number for receiving the forwarded call and touch Enable.

  • Page 118: How Do I Quickly Mute The Incoming Call

    4.68 How do I quickly mute the incoming call? When a call is coming, you can quickly mute it by pressing the volume button or power button. 4.69 How do I quickly dial a number? On the Dialer screen, touch the menu icon to enter the speed dialing settings screen. Set the phone numbers corresponding to each digit.

  • Page 119: Why Can't I Receive Calls Even When The Signal Strength Is Strong

    4.75 Why can't I receive calls even when the signal strength is strong? Try following the steps below: 1. Check whether you set up a call blacklist by going to the Harassment Filter in Phone Manager. 2. Check whether you have installed anti-virus software such as 360 Total Security. If so, uninstall it and then see if you can receive calls after restarting your phone.

  • Page 120: Why Can't I Merge Call Logs For The Same Contact

    Insert the storage card to a new phone and import the .vcf file to the phone using the attached contact application of the phone. To import the contacts, on the Contacts screen, touch the menu icon then Import/Export, and touch Import from storage. 4.80 Why can't I merge call logs for the same contact? Call logs for the same contact are listed separately so that you can see all of your calls listed in chronological order.

  • Page 121: Storage And File Management

    Storage and file management 5.1 Why can't my phone access the Internet after I connect it to the computer using a USB cable? Make sure the data service is enabled or the phone can connect to the Internet in other ways.

  • Page 122: After Two Phones Are Connected And Set, Why Can't My Phone Display A Tab Of Usb Options

    If your phone has been reformatted, restore it to the original version. Check that you are using the standard USB cable. If you are using the standard USB cable and the problem occurs, use another Huawei USB cable. 5.10 Why doesn't my phone display any notification after I...

  • Page 123: Why Can't My Phone Detect Certain Microsd Cards

    (the thickness is about 0.1 mm), and therefore you can use this microSD card normally. Format the microSD card on your phone (with the help of Huawei technical support engineers).

  • Page 124: After I Enable The Usb Debugging Mode, Why Can't My Phone Connect To The Computer

    5.14 After I enable the USB debugging mode, why can't my phone connect to the computer? Go to Settings > Developer options. Disable the USB debugging mode and Developer options. Restart your phone. 5.15 How do I check the available storage in the phone memory and microSD card? Go to Setting >...

  • Page 125: How Do I Change The Location Where Files Are Stored

    Go to Settings > Storage. Choose to format the microSD card. Then, remove the microSD card carefully. 5.20 How do I change the location where files are stored? The default storage location for files is in the phone's internal storage. After inserting a microSD card, you can change the location where files are stored.

  • Page 126: How Do I Save Files Downloaded From The Browser Directly To The Microsd Card

    5.21 How do I save files downloaded from the browser directly to the microSD card? The location of files downloaded from the browser is the same as the default location...

  • Page 127: How Do I Move Files To The Microsd Card

    The default location for these files is set to Internal storage when the phone leaves the factory. To change the location, go to Settings > Storage > Default location. 5.22 How do I move files to the microSD card? To move files from internal storage to the microSD card, follow the instructions below.

  • Page 129: How Can I Format A Microsd Card

    5.23 How can I format a microSD card? Go to Settings > Storage > My SD card. Touch Erase SD card to delete all data in the microSD card. 5.24 Can I manage files by categories? In Files, access the category tab. Files are categorized as audios, videos, photos, documents, compression packages, and installation packages to facilitate file management.

  • Page 130: Why Can't My Phone Connect To A Computer

    5.28 Why can't my phone connect to a computer? 1. Check if your phone is charging. If not, there may be a hardware problem. Try using a different cable or computer. 2. Check if third-party mobile phone tools cannot connect to your phone. If so, go to Settings > Developer options (activated by quickly touching 7 times on Build number in Settings >...

  • Page 131: Why Can't I Use My Computer To View Photos On My Phone After Connecting My Phone To A Computer With A Usb Cable And Choosing View Photos In The Drop-Down Notification Panel

    5.29 Why can't I use my computer to view photos on my phone after connecting my phone to a computer with a USB cable and choosing View photos in the drop-down notification panel? 1. The View photos mode only allows you to view photos or screenshots in your phone's internal storage.

  • Page 132: Smart Remote Control

    Smart remote control 6.1 What is Smart Controller? Smart Controller enables your phone to emit infrared signals for remote control of your home appliances. This can then replace the conventional remote controls around the house when you use the pre-installed Smart Controller. With the infrared smart remote control function, you can integrate all kinds of remote controls for home appliances into your phone.

  • Page 133: How Do I Create A Remote Control

    6.6 How do I create a remote control? Open Smart Controller and add a remote control. Select a remote control type (such as TV). Select a home appliance brand (such as Changhong). Match the buttons. Determine whether the buttons are A successful match based on the matching results.

  • Page 134: Why Do I Have To Align My Phone's Infrared Transmitter With The Infrared Receiver On A Tv Or Air Conditioner For The Transmitter To Function Properly

    6.11 Why do I have to align my phone's infrared transmitter with the infrared receiver on a TV or air conditioner for the transmitter to function properly? Compared with remote controls for TVs and air conditioners, your phone's infrared transmitting tube is slimmer with smaller transmitting power. Therefore, your phone must be aligned with the infrared receiver on a TV or air conditioner.

  • Page 135: Location Service And Navigation

    Location service and navigation 7.1 Why does the GPS positioning function fail? To enable it, go to Phone Manager > Permission manager > Access location info, and enable the GPS application's permission, for example, a map. Use the GPS function in an open area. When using the GPS function, you can enable the WLAN and data service to improve the positioning accuracy.

  • Page 136: Why Does The Gps Icon Occasionally Appear On The Status Bar

    Check whether your phone is connected to a Wi-Fi or mobile network because some GPS software requires network connection.  If the foregoing methods fail, contact Huawei technical support or use other GPS software.  If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 137: What Can I Do If The Gps Positioning Is Inaccurate

     If the foregoing methods fail, use other GPS software.  If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 7.11 How can I enable GPS? Flick down the notification bar and touch the GPS icon. Then, you can enable or disable the GPS.

  • Page 138: How Can I Use The Gps With An Offline Map

    Make sure that use the GPS function offline in an area where the GPS satellite signal strength is good, for example, the outdoors. It is recommended that you download offline GPS software from Huawei App Center, for example, the Baidu Map and Amap.

  • Page 139: Does The Lbs Use The Data Traffic

    The figures are for your reference only. The actual screens may vary. 7.16 Does the LBS use the data traffic? Generally speaking, after you enable the LBS, your phone will load map data using the data traffic when running the location based app. It is recommended that you download an offline map and regularly update it using a W-Fi network before using the map software.

  • Page 140: What Is Gps

    GPS. Different GPS software uses different data traffic. Some malicious software may use huge data traffic. It is recommended that you download standard GPS software from Huawei App Center. 7.21 How can I reduce the data traffic usage fee when using GPS on my phone? ...

  • Page 141: What Are The Gps Working Principles

    7.24 What are the GPS working principles? The phone sends its location information (latitude and longitude coordinates) to the positioning background through the self-attached GPS module. Then, the positioning background calculates the coordinates in the electronic map and marks the positioned object on the map, which visually shows the current geographical location of the phone.

  • Page 142: Sim Card And Appearance

    5. Check that your SIM card is working properly and can be detected on another phone. 6. If the problem persists, the card tray may be damaged or other problems exist. Take your phone to an authorized Huawei service center. 8.2 Why does my phone read the contacts from the SIM...

  • Page 143: Why Can't I Insert The Sim Card Into My Phone Smoothly

    The phone surface evenness at delivery is compliant with the quality control standards of the industry. If the unevenness is obvious, take your phone to an authorized Huawei service center and check whether there is a quality issue. 8.6 Why doesn't the SIM card slot have a spring? The structure of the SIM card tray adopts the ultra-thin design, and the card holder is in a leverage structure.

  • Page 144: Why Do I Feel The Sim Card Tray Shaking

    (the gap in the industry standard is 0.3 mm, and the gap between the SIM card tray and the decorations is 0.2 mm according to Huawei phone standard). Due to a certain error in assembly, zero gap can't be achieved. Take your phone to an authorized Huawei service center and check whether there is a quality issue.

  • Page 145: Why Is My Phone's Charging Port Seem Black And Used

    If you are sure that no external force has been applied to your phone and your phone still bends, take your phone to an authorized Huawei service center. If you have any other questions, please contact us.

  • Page 146: Can I Insert A Nano-Sim Card To My Phone

    Use a paper clip or other metallic needle-like objects to push out the SIM card tray. Do not use toothpicks or other breakable tools. You are suggested to purchase a standard eject tool at an authorized Huawei service center to avoid internal component damages due to improper operations.

  • Page 147: Why Do I Have To Push The Sim Card Tray Really Hard For It To Come Out

    8.27 What are the specifications for cards placed in the upper and lower card trays? Card 2: microSD card or nano-SIM card Card 1: nano-SIM card The card specifications vary with phone models. For details, see the User Guide or Huawei website.

  • Page 148: Why Can't My Phone Detect The Inserted Sim Card After My Phone Is Powered On

    Make sure the SIM card is correctly placed and the card slot is fully inserted into your phone. If the problem persists, take your phone to an authorized Huawei service center. 8.29 Why do I hear sounds when I press the phone buttons? The buttons of the phone are assembled with multiple components.

  • Page 149: Why Are The Side Buttons Of Different Heights

    A4 paper (0.2 mm thick) into the gap. If the paper can be inserted, take your phone to an authorized Huawei service center to check whether your phone has a quality issue. 8.37 Why is my phone's body so thick? Your phone features a 5.2-inch screen and many new functional components and...

  • Page 150: Messaging And Email

    Messaging and email 9.1 Why doesn't the multimedia message send report take effect? Go to Message > Menu > Settings > Advanced. Enable Delivery reports.
  • Page 152 Press and hold the multimedia message and touch View report in the displayed menu.

  • Page 153: Why Doesn't The Multimedia Message Read Report Take Effect

    The figures are for your reference only. The actual screens may vary. 9.2 Why doesn't the multimedia message read report take effect? This function requires the recipient to enable the function of sending read receipts. Go to Message > Menu > Settings > Advanced. Enable Send delivery report.

  • Page 155: What Can I Do If My Qq Mailbox Doesn't Synchronize Earlier Emails

    The figures are for your reference only. The actual screens may vary. 9.3 What can I do if my QQ mailbox doesn't synchronize earlier emails? The QQ mailbox service policy stipulates that other phone clients can only synchronize the emails over a period of the last 30 days. If you want to synchronize earlier emails, log in to the QQ email client or use your QQ account name to log in to your Exchange account of your phone's email client, and select the function of synchronizing all emails.

  • Page 156: What Can I Do If I Can't Connect To The Server When Refreshing My Emails

    The Exchange server limits the maximum number of associated devices and historical synchronization devices. If the device quantity exceeds these two limits, the login fails. If you encounter this problem, contact your company's email server administrator to check whether the device quantity exceeds the limits. If yes, request the administrator to delete certain history bound devices.
  • Page 157 1. NetEase Enterprise Email The maximum number of emails sent per 15 minutes is 500. The maximum number of emails sent per day is 1000. The maximum number of recipients sent per 15 minutes is 500. The maximum number of recipients sent per day is 1000. The maximum number of simultaneously connected IP addresses is 5.

  • Page 158: Why Can't I Send Or Receive Messages

    The maximum number of Sina free emails sent per day is 30. 7. Yahoo Free Email The maximum number of emails sent per hour is 100. The maximum number of emails sent per day is 200. 8. Alibaba enterprise email at its English website The maximum number of emails sent from one user per day is 200.

  • Page 160: Why Did My Phone Send A Message To An Unknown Number

    9.10 Why did my phone send a message to an unknown number? The messages that are sent by a third-party app not pre-installed on your phone will be recorded and can be viewed on the messaging screen. You can determine whether the third-party app causes security risks by viewing the message content.

  • Page 163: What Can I Do If My Phone Doesn't Prompt For New Sms Reception

    The figures are for your reference only. The actual screens may vary. 9.13 What can I do if my phone doesn't prompt for new SMS reception? Go to Settings > All > Manage apps > Default app settings > Messaging and check the default messaging app in use.
  • Page 165 The figures are for your reference only. The actual screens may vary. Check that the default messaging app has the notification panel display permission. Go to Settings > All > Manage apps, find the default messaging app under All, and open it. The name of the default messaging app is Contacts.
  • Page 168 The figures are for your reference only. The actual screens may vary. Check that the notification function of the messaging app is enabled. On the messaging screen, touch the menu icon then Settings. Check that Message preview and Pop-up messages under Notifications are selected.
  • Page 170 The figures are for your reference only. The actual screens may vary. Go to Settings > Notification center > Messaging and turn on Allow notifications. Check that message notifications are displayed in the status bar, banners, and lock screen.

  • Page 172: Why Can't I Back Up Messages Using A Third-Party Messaging Application

    If the problem persists, back up your data and go to Settings > Backup & reset > Factory data reset to restore the factory settings. 9.14 Why can't I back up messages using a third-party messaging application? Only the default messaging application can back up messages, which is a new feature of Android 4.4.

  • Page 173: What Can I Do If I Can't Send Messages At A Certain Time

    The figures are for your reference only. The actual screens may vary. 9.15 What can I do if I can't send messages at a certain time? Call your service provider's service number and check whether your phone's messaging function has been disabled. 9.16 Why is the image attached to the multimedia message I sent to another phone unclear? Attachments to a multimedia message can't exceed 300 KB.

  • Page 174: Why Does My Phone Prompt Twice For A New Incoming Sms

    9.17 Why does my phone prompt twice for a new incoming SMS? If a third-party application is installed on your phone, the default messaging app and third-party messaging app will prompt new SMS reception at the same time. Please uninstall the third-party messaging app if you do not need it or set it as the default messaging app.

  • Page 175: Why Are The Smss Sent By My Carrier Deleted

    Because the Gmail server is restricted, your phone can't acquire the exchange protocol information and fails to log in to the Gmail account to synchronize the contacts and calendar events. You can back up the Gmail account data on a computer and import the data to another mailbox or Huawei cloud account.

  • Page 176: How Do I Switch Over To The Handwriting Input Method When I Edit An Sms

    On the messaging screen, touch New message then the input box. The onscreen keyboard appears. The default input method is Huawei Swype. Swipe downward on the screen to show the status panel and touch Select input method to select an input method.

  • Page 177: How Do I Forward A Message, Send A Message To Multiple Recipients, And Save A Message As A Draft? What Is The Maximum Number Of Messages That I Can Send To Multiple Recipients

    9.27 How do I forward a message, send a message to multiple recipients, and save a message as a draft? What is the maximum number of messages that I can send to multiple recipients? Go to Messaging and touch a conversation to display all messages in the conversation. Touch and hold the message you want to forward.

  • Page 179: How Many Chinese And English Characters Can Be Contained In A Text Message

    The figures are for your reference only. The actual screens may vary. If you touch Back before you finish the message, the message will be saved as a draft. Up to 1000 messages can be sent to multiple recipients. 9.28 How many Chinese and English characters can be contained in a text message? A long message can contain up to 10 pages with a maximum of 670 Chinese characters or 1530 English characters.

  • Page 180: How Do I Set The Number Of The Sms Center

    The figures are for your reference only. The actual screens may vary. The maximum number of text messages or multimedia messages that can be saved on your phone depends on the phone's available storage space. 9.30 How do I set the number of the SMS center? Go to Message >...

  • Page 182: What Can I Do If I Can't Send Or Receive Multimedia Messages

    The figures are for your reference only. The actual screens may vary. 9.31 What can I do if I can't send or receive multimedia messages? The network condition or signal reception is poor. Try later. The network is busy to process the sent multimedia messages. Try later. The number of the recipient is incorrect.

  • Page 183: Can I View Emails When No Internet Connection Is Available On My Phone

    Touch POP3 to configure the incoming server settings. Touch Next to configure the outgoing server settings. Touch Next and configure the email receiving settings, such as the inbox refresh frequency. Touch Next to name the account and enter your name. Touch Done to log in to your email and then access the inbox of the email account.

  • Page 184: Why Can't I Change The Ringtone And Vibration Settings Of My Email

    9.37 Why can't I change the ringtone and vibration settings of my email? Your phone may have been set to silent mode. Set your phone back to ring mode. 9.38 How can I set a different ringtone for the messages? Go to Message >...
  • Page 185 The figures are for your reference only. The actual screens may vary.

  • Page 186: Can I Restore Deleted Messages

    9.39 Can I restore deleted messages? 9.40 Is there any restriction on the email attachment size? The total size of attachments in a single email must not exceed 5 MB. For a large attachment, you can split it and send each part separately. 9.41 Why doesn't my phone play any tone? Go to Settings >...

  • Page 187: How Can I Add A Message Signature

    The figures are for your reference only. The actual screens may vary. 9.42 How can I add a message signature? Go to Message > Edit > Settings > General. Then enable Attach signature and follow the onscreen instructions to set the signature.

  • Page 188: How Do I Hide The Sender Information When Forwarding A Message

    The figures are for your reference only. The actual screens may vary. 9.43 How do I hide the sender information when forwarding a message? Go to Message > Edit > Settings > Advanced and disable Show sender when forwarding. 9.44 How do I send contact information using the multimedia message? Touch and hold the contact that you want to send in the contact list, select Share contacts >...
  • Page 189 The figures are for your reference only. The actual screens may vary.

  • Page 190: How Do I Remove An Email Account

    9.46 How do I remove an email account? Go to Settings > Accounts > Email. Select the email account to be deleted and touch Remove account. Alternatively, go to Email > Menu > Settings, touch the email account you want to delete, go to the bottom of the menu, and choose the delete account option.

  • Page 191: Can I Change The Message Ringtone

    The figures are for your reference only. The actual screens may vary. 9.49 Can I change the Message ringtone? Go to Message > Edit > Settings > General > Tone. Select a tone.
  • Page 192 The figures are for your reference only. The actual screens may vary. When you change the default notification tone in the system settings, the message ringtone is not changed accordingly.

  • Page 193: Network Access And Data Sharing

    Insert a valid SIM card into the phone. If your phone also fails to detect this SIM card, the card slot may be faulty. Take your phone to an authorized Huawei service center. If the notification on the status bar indicates no service: −...

  • Page 194: Why Can't I Use Mobile Data Services When Roaming

    If the problem persists, use you SIM card to another phone that has normal network connection and check whether the SIM card is faulty. 10.3 Why can't I use mobile data services when roaming? 1. Go to Settings > Mobile Networks > Data Roaming and check whether data roaming is enabled.

  • Page 195: Can I Only Use The Gsm Services When I Am Roaming Internationally

    The icons are for reference purposes only; please refer to the phone's actual interface. 2. Contact your carrier's customer service hotline and ask if there are any preconditions that must be met in order to use data services when roaming. 10.4 Can I only use the GSM services when I am roaming internationally? Apart from the GSM services, the TDD-LTE, FDD-LTE, and WCDMA services are also...

  • Page 196: Why Does The Signal Strength Become Poor When I Place My Phone On Metallic Objects Or Use A Cover Made Of Metal

    You may notice a slower connection speed when in power saving mode. You can change the settings in Settings > Power Saving. You can use speed test software to test your bandwidth, but you must be sure to select the same server.
  • Page 197 The figures are for your reference only. The actual screens may vary. Disable the mobile data function and then enable it again. II. Identify other causes. Make sure Mobile data is enabled. Click down from the status bar to enable mobile data.

  • Page 198: Why Can't I Connect To A 4G Network

    10.8 Why can't I connect to a 4G network? 1. You require a 4G SIM card from your carrier's local branch. If you have changed your data tariff, the changes will not normally take effect until the following month. Insert your SIM card into another phone.

  • Page 199: Why Is There No Signal Suddenly

    10.12 Why is there no signal suddenly? Make sure your SIM card is standard (cut cards are not supported), because non-standard cards may cause this problem. Make sure you are in an open area instead of a closed area or a remote area with poor signal strength.

  • Page 200: How Do I Set A Static Ip Address For My Phone To Connect To A Wi-Fi Network

    The figures are for your reference only. The actual screens may vary. To set the hotspot name and encryption mode, go to Set up Wi-Fi hotspot. 10.14 How do I set a static IP address for my phone to connect to a Wi-Fi network? Go to Settings >...

  • Page 201: Which 4G Networks Does My Phone Support? Can I Use Such Networks Outside My Country

    4G LTE networks are divided into FDD LTE and TDD LTE networks. Which 4G type is supported depends on your phone model (for details, see the Huawei's official website and Vmall). Whether you can use the 4G networks outside your country depends on the cooperation policies between your local carrier and the foreign carriers.

  • Page 202: Does My Phone Support Sim Card Hot Swapping

    10.20 Does my phone support SIM card hot swapping? 10.21 Why can't I delete the data usage record for the current date? You can't delete the data usage record from the running notifications. You can delete the data usage record in Phone Manager in the following path: Phone Manager >...

  • Page 203: Why Can't I Access Lte Services When Using An Lte Phone

    4. If you are using a China Unicom or China Telecom SIM card in the secondary card slot (upper card slot, nano-SIM card), you will only be able to access the Internet using a much slower 2G GPRS or EDGE network. 10.25 Why can't I access LTE services when using an LTE phone? 1.

  • Page 204: Why Can't I Connect My Phone To A Usb Drive Using The Otg Cable

    10.28 Why can't I connect my phone to a USB drive using the OTG cable? The USB drive may be incompatible with your phone. Try again with another USB drive. 10.29 Can I connect my phone to a mouse or a keyboard using the OTG cable? Yes, if your phone supports OTG.

  • Page 205: Can I Share My Phone's Mobile Network Connection Using A Usb Cable

    10.34 Can I share my phone's mobile network connection using a USB cable? If your phone supports USB tethering, you can share your phone's mobile Internet connection with your computer using a USB cable. Due to differences between various computer operating systems, you may need to install a phone driver on your computer or configure an appropriate network connection before using this feature.

  • Page 206: How Do I Close Pages In The Built-In Browser

    10.38 How do I close pages in the built-in browser? On the Browser screen, select to display thumbnails of all the pages that are open. Touch to close the pages that are not needed. 10.39 How do I open a new page in the built-in browser? Enter the URL directly in the address bar on the Browser screen.

  • Page 207: Why Is The Network Speed Slow When I Use The Wi-Fi Connection

    10.44 Why is the network speed slow when I use the Wi-Fi connection? Replace a wireless router or use another network. Try updating your phone's software to the latest version, and then re-connecting to the network. 10.45 When I send files using Bluetooth, why does the Wi-Fi connection sometimes become unavailable? The Bluetooth and Wi-Fi functions use the same antenna.

  • Page 208: Does The 4G Network Consume Much Traffic

    Provide the information about addresses where no 4G signal is received to the service provider and learn the local 4G network coverage conditions. 10.50 Does the 4G network consume much traffic? The data transmission speed of the 4G network is much higher than that of the 3G network. The traffic consumption depends on the user data usage instead of the networks.

  • Page 209: Why Does The 4G Phone Consume More Traffic Than The 3G Phone

    10.56 Why does the 4G phone consume more traffic than the 3G phone? This understanding is incorrect. The download speed of the 4G network is faster than that of the 3G network. However, fast speed does not mean a large traffic consumption. Traffic consumption depends on the user data usage instead of networks and phones.

  • Page 210: How Can I Enable/Disable Wi-Fi

    10.60.2 How can I enable/disable Wi-Fi+? You can enable/disable Wi-Fi+ in EMUI 3.1 by going to Settings > Wireless and Networks > More > Link+ > Wi-Fi+. 10.60.3 Under what circumstances will Wi-Fi+ enable/disable Wi-Fi? When you are connected to your home Wi-Fi network, Wi-Fi+ will disable Wi-Fi when your phone leaves the range of the cellular network tower nearest to your home.

  • Page 211: Where Can I Learn The Signal+ Description

    Go to Settings > Wireless & networks > More > Link+ > Signal+ to learn the specific description. 10.63 Which network standards and frequency bands are supported by my phone? The supported network standards and frequency bands vary by model. For details, see the specifications on Huawei's official website and Vmall.

  • Page 212: Screen And Display

    Certain apps occupy more phone resources and therefore cause certain problems. Certain apps may contain viruses that consume more service charges or traffic. You are suggested to download apps from Huawei App Center. If the problem persists after you uninstall the related apps, back up the data in your phone and restore the factory settings.

  • Page 213: Why Is The Automatic Lcd Brightness Adjustment Discontinuous

    11.5 Why is the automatic LCD brightness adjustment discontinuous? The backlight brightness adjustment mechanism of Huawei phones uses the universal algorithm in the industry. This design mode is widely used. Therefore, this problem is a common phenomenon instead of a phone defect.
  • Page 214 The figures are for your reference only. The actual screens may vary. If the screen color is too cool or warm, go to Settings > Display > Color temperature. Deselect Default, and drag the slider to adjust the color temperature.
  • Page 215 The figures are for your reference only. The actual screens may vary. Check whether the phone is in ultra power saving mode. In this mode, the screen becomes darker, and you can only use the phone, message, and contact functions. You can touch the exit button to exit ultra power saving mode.

  • Page 216: Why Do Ripples Appear On My Screen When I Press It Hard

    If water has entered your phone, you can't simply return your phone. The non-warranty maintenance is recommended. If no water has entered your phone, take your phone to an authorized Huawei service center. 11.10 Why does my screen look a little yellow?

  • Page 217: Why Does The Screen Have Bright Spots, Dark Spots, Impurity Spots, Or Black Spots

    11.11 Why does the screen have bright spots, dark spots, impurity spots, or black spots? Huawei phones adopt the universal standards in the industry. Around 5 mm outside the dark spots and impurity spots, the dark spots and impurity spots with the diameter between 0.1 mm and 0.2 mm are allowed.

  • Page 218: Why Are There Black Margins On The Upper And Lower Edges Of The Screen Or The Edges Darker

    Over-high voltage causes interference on the touchscreen. The touchscreen may incorrectly detect touching actions. Therefore, use original charger or data cable provided by Huawei. Connect your phone to a Wi-Fi network. Go to Settings > Updater > Check for updates.

  • Page 219: Why Doesn't The Touchscreen Respond Sometimes

    The figures are for your reference only. The actual screens may vary. 11.15 Why doesn't the touchscreen respond sometimes? Check whether you open too many apps or open certain apps (for example, games) that consume a large amount of memory resources. Close the apps and try again. 11.15.1 Why does my screen turn off when I am using a third-party application? ...

  • Page 220: Why Does The Screen Turn Off During A Call

    Your phone's tilt sensor may fail to work if certain system files are deleted. Back up important data and restore your phone to its factory settings or update your phone. Go to Huawei's official website and download the software update package. Refer to the update guide in the package before completing the update.

  • Page 221: Why Is The Touchscreen Slow Or Unresponsive During Normal Use

    To purchase a USB OTG cable, contact your device vendor. Your phone will be updated and restored to its factory settings. If your phone can't be updated, contact Huawei technical support or take your phone to an authorized Huawei service center.
  • Page 222 The figures are for your reference only. The actual screens may vary.

  • Page 223: How Do I Cancel The Screen Unlock Password

    11.20 How do I cancel the screen unlock password? Go to Settings > All > Screen lock & passwords > Password. Cancel the password for unlocking. 11.21 How do I delete unnecessary home screens? Pinch two fingers together to switch to the home screen management panel and then touch on the empty home screen to delete it.

  • Page 224: How Do I Set A Live Wallpaper

    The figures are for your reference only. The actual screens may vary. 11.22 How do I set a live wallpaper? Touch and hold an empty area on the home screen to display Set Home Screen. Touch Wallpapers > Home screen wallpaper. Select a wallpaper under Live wallpapers.

  • Page 225: Why Is My Screen Sometimes Bright And Sometimes Dark

     If the problem persists, restart your phone.  If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 11.22.5 How do I change the language? Go to Settings, touch Language & input > Language & region, and select a language.
  • Page 226 The figures are for your reference only. The actual screens may vary.

  • Page 227: How Do I Set The Screen Switching Effect

    11.23 How do I set the screen switching effect? Touch and hold an empty area on the home screen. Touch Transitions and set the desired effect. 11.24 How do I add a widget to the home screen? Touch and hold an empty area on the home screen. Touch Widgets and drag a widget to the home screen.

  • Page 228: How Do I Display The Navigation Bar

    The figures are for your reference only. The actual screens may vary. 11.26 How do I display the navigation bar? You can display the navigation bar by flicking up the screen from the bottom on any screen. 11.27 How do I use the screen lock widget? If your phone supports this function, touch the screen lock widget icon to lock the screen.

  • Page 229: How Do I Quickly Wake Up The Screen

    The figures are for your reference only. The actual screens may vary. 11.28 How do I quickly wake up the screen? Go to Settings > All > Smart assistance > Motion control. Touch Double touch and select Double touch to turn on the screen. Then, you can quickly wake up the screen when the phone is in sleep mode.

  • Page 230: How Do I Set A Longer Screen Timeout Period

    The figures are for your reference only. The actual screens may vary. 11.30.1 How do I set a longer screen timeout period? Go to Settings, touch Display > Sleep, and select a longer time period.

  • Page 231: How Do I Enable The Interactive Screensaver

    The figures are for your reference only. The actual screens may vary. 11.30.2 How do I enable the interactive screensaver? Go to Settings, touch Display > Daydream, and turn on Daydream. You can also set the image source and display duration.

  • Page 233: When Does My Phone Display The Interactive Screensaver

    The figures are for your reference only. The actual screens may vary. 11.31 When does my phone display the interactive screensaver? If this function is enabled, your phone plays the selected screensaver images when it enters sleep mode during charging. 11.31.1 How do I customize the existing themes on my phone? Open Themes, touch Theme >...

  • Page 234: What Are The Characteristics Of Home Screens On Emui 3.0 And Later

    The figures are for your reference only. The actual screens may vary. 11.31.2 What are the characteristics of home screens on EMUI 3.0 and later? Easier ways to move icons between screens are available: 1. Touch an icon and swipe on the screen at the same time to move the icon to a different screen.

  • Page 235: Environment To A Bright One

    11.32 Why does it take a long time to turn on the screen when I answer a call after I take my phone from a dark environment to a bright one? This is caused by the optimization of screen brightness stability on versions later than Android 5.0.
  • Page 236 Screenshots using buttons: When the screen is not locked, simultaneously press the power and volume down buttons for 2 seconds. Screenshots using shortcut: When the screen is not locked, open the screen that you want to take a screenshot of, swipe down from the status bar, and touch the screenshot shortcut. Screenshots using the smart key: Go to Settings >...

  • Page 237: When I Flick Down A Drop-Down List Menu On A Screen With Switches, Why Are The Switches Blurred

    11.35 When I flick down a drop-down list menu on a screen with switches, why are the switches blurred? Expanding drop-down boxes helps the Gaussian blur algorithm to integrate the content displayed on the lower layer, forming a half transparent effect. If dark areas are available on the background at the lower layer, blur may occur because the display effects are overlapped.

  • Page 238: System Settings

    System settings 12.1 How do I quickly enable Huawei Music? If you use a headset, press the Play/Pause button to enable the music. 12.2 How many languages does my phone support? How do I change the system language? Your phone supports dozens of languages such as Chinese Simplified, Chinese Traditional, English, Japanese, and Korean, which may vary by model.
  • Page 239 The figures are for your reference only. The actual screens may vary.

  • Page 240: What Can I Do If I Can't Use A Newly Installed Text Input Method

    12.3 What can I do if I can't use a newly installed text input method? After installing an input method, you must select the input method: Touch Settings > System > Language & input. Touch Default keyboard > Configure input method. Select the newly installed input method from the input methods list and set it to default.

  • Page 241: How Do I Change The System Font Size

    The figures are for your reference only. The actual screens may vary. 12.4 How do I change the system font size? Go to Settings, touch Display > Font size, and then select a font size.
  • Page 242 The figures are for your reference only. The actual screens may vary.

  • Page 243: What Text Input Methods Does My Phone Come With

    12.5 What text input methods does my phone come with? Your phone comes with Google keyboard and Huawei Swype. The biggest feature about Huawei Swype is that it support multiple languages and the Swype gestures. For details, go to Settings > Language & input > Huawei Swype > Help.

  • Page 244: Why Does The Font Size Remain Unchanged After I Set It To Large

    12.10 Why does the font size remain unchanged after I set it to large? You can only set the font sizes in the menu, contacts, and messages. The font sizes in icons and web pages can't be changed. 12.11 Where can I draw the unlock pattern after I turn on the screen? Flick the screen and draw the unlock pattern.

  • Page 245: What Is The Touchplus Function

    12.16 What is the Touchplus function? The figures are for your reference only. The actual screens may vary.

  • Page 246: What Can I Do If My Phone Automatically Sends Messages In The Background To Query The Data Usage

    12.17 What can I do if my phone automatically sends messages in the background to query the data usage? Go to Settings > Data Traffic management > Package settings > Automatic calibration. If Automatic calibration is enabled, your phone sends a message every day to query the data usage.

  • Page 247: How Do I Set The Remaining Battery Level To Be Displayed In Percentage

    During the phone calls, unlocking the screen is determined by the preconfigured unlock pattern. If the unlock pattern is set to Huawei unlock or Password: None, when you press the power button during phone calls, only the screen turns on or off instead of screen locking.

  • Page 248: Why Are The Folder Icons Disordered

    12.22 Why are the folder icons disordered? When you power on/off the phone, the microSD card is uninstalled and the apps installed in the microSD card also experience the uninstallation action. The icons of the apps in the folder are closely arranged in sequence, and the positions of the icons before uninstallation can't be recorded.

  • Page 249: Why Are Some Widgets Lost When I Arrange The Home Screen

    12.27 Why are some widgets lost when I arrange the home screen? According to the widget design for the EMUI platform, after the mesh is changed, the icons are re-arranged. The excessive apps are placed in a folder, and excessive widgets are deleted. 12.28 Why are certain icons disappeared or overlapped? Check whether the disappeared apps are installed in the microSD card.

  • Page 250: How Do I Set Tones On My Phone

    12.33 How do I set tones on my phone? To set the phone ringtone: Go to Settings > Sound > Card 1/Card 2 phone ringtone, and select an audio file you want. To set a ringtone for incoming messages: Go to Message > Menu > Settings > General > Tone. Select an audio file you want. To set a custom song as the ringtone and message tone: Go to Files.

  • Page 251: How Do I Add And Remove An Alarm

    12.38 How do I add and remove an alarm? On the home screen, go to Clock. Touch Add in the lower left corner and perform the following operations: Under Alarm, set the alarm time. To set the alarm to repeat on certain days, select the desired intervals under Repeat. To set a tone for the alarm, touch Ringtone and select a tone.

  • Page 252: How Do I Free Up Internal Storage Space

    12.41 How do I free up internal storage space? Delete unwanted files as follows: On the home screen, go to Files. Touch and hold the file or folder you want to delete and choose Delete from the displayed option menu. 12.42 How do I adjust the screen brightness? On the home screen, go to Settings.

  • Page 253: How Do I Restore My Phone To Its Factory Settings

    The figures are for your reference only. The actual screens may vary. 12.44 How do I restore my phone to its factory settings? On the home screen, go to Settings > Backup & reset > Factory data reset. Touch Reset phone.

  • Page 254: How Does My Phone Enter Or Exit Safe Mode

    The figures are for your reference only. The actual screens may vary. 12.45 How does my phone enter or exit safe mode? To enter safe mode, during the start-up animation, press and hold the volume down button until Safe mode is displayed in the lower left corner of the screen. To disable safe mode, restart your phone.

  • Page 255: How Do I Enter Recovery Mode

    You need to use two fingers. 12.53 How do I use the multi-screen function? I. For devices supporting the Mirror (Huawei proprietary protocol used for connecting to Huawei MediaQ device) protocol, the Wi-Fi network is required. To set multi-screen, perform the following steps: Connect the TV to the multimedia box that supports the Mirror protocol.

  • Page 256: Does My Phone Support Power-On/Off Tone? If Yes, How Do I Turn Off The Power-On/Off Tone

    12.54 Does my phone support power-on/off tone? If yes, how do I turn off the power-on/off tone? Some customized models support power-on and power-off tones. You can set the tone volume using volume buttons. You can set the tone to mute mode using the volume down button. In this way, the power-on tone is turned off.
  • Page 257 The figures are for your reference only. The actual screens may vary.

  • Page 258: How Do I Customize The Shortcut Switches In The Notification Panel

    12.59 How do I customize the shortcut switches in the notification panel? Open the notification panel and swipe up on the shortcut switch list. Touch the edit button at the bottom to customize the shortcut switches. Drag a switch shortcut to a new position in the list. 12.60 How do I view phone information such as the operating system version? Go to Settings, touch About phone and then flick up your finger to view your phone's...
  • Page 259 The figures are for your reference only. The actual screens may vary.

  • Page 260: How Do I Add A Calendar Widget To The Home Screen

    12.62 How do I add a Calendar widget to the home screen? On a home screen, press and hold a blank area to display the Set as home screen interface. Touch Widgets. Drag Calendar to the corresponding screen thumbnail. If the home screen doesn't have enough space, your phone will prompt you to manually create a new home screen to the left or right side of the original and place the widget on the new home screen.

  • Page 261: How Do I Display The Birthday In The Calendar

    The figures are for your reference only. The actual screens may vary. 12.63 How do I display the birthday in the calendar? On the Calendar screen, open the options menu and touch Calendar to display. Touch Birthdays. If you create a xxx birthday event, your phone automatically identifies the activity and marks it in the calendar.

  • Page 262: What Can I Do If I Forget The Password Of An Encrypted Backup File

    Touch Delete. 12.66 What can I do if I forget the password of an encrypted backup file? If you forget the encryption password, the backup file can't be used. Therefore, keep the password for backup files carefully and set the password prompts. 12.67 How do I enable One-hand UI mode? Go to Settings >...

  • Page 263: How Can I Quickly Adjust The System Volume

    The figures are for your reference only. The actual screens may vary. 12.70 How can I quickly adjust the system volume? Press the volume up or down button and touch to adjust the volumes for ringtones, media, and alarms.

  • Page 264: How Do I Prevent Applications From Pushing Messages To The Notification Panel

    The figures are for your reference only. The actual screens may vary. 12.71 How do I prevent applications from pushing messages to the notification panel? Go to Phone Manager > Notification center. Disable the notifications from the applications.
  • Page 265 The figures are for your reference only. The actual screens may vary.

  • Page 266: How Do I Effectively Identify The Bullet Items And Processed Items In The Notes

    12.72 How do I effectively identify the bullet items and processed items in the Notes? On a new Notes screen, add the bullet mark to an item. When you go back to the Notes screen, you can see that a "-" is prefixed to the bullet item. Touch Notes and access the editing screen.

  • Page 267: Why Can't I Open The Music Player When I Double-Touch The Lock Screen

    12.73 Why can't I open the music player when I double-touch the lock screen? Currently this function is not supported. 12.74 Why can't I directly open the app after I draw the corresponding letter on the screen? To protect your information security, your phone does not skip the password unlock step after you draw a letter.

  • Page 268: Does My Phone Come With Suspend Buttons

    The figures are for your reference only. The actual screens may vary. 12.77 Does my phone come with suspend buttons? Yes. 12.78 How do I enable the suspend buttons? Touch Settings. In the Smart assistance area, touch More > Suspend button. Then, enable the suspend button function.

  • Page 270: Can I Change The Positions Of The Suspend Buttons

    The figures are for your reference only. The actual screens may vary. 12.79 Can I change the positions of the suspend buttons? You can drag the suspend buttons and move them along the left and right edges of the screen. 12.80 Can I change the positions of each key in the suspend buttons? 12.81 How can my phone not display the badge of the...

  • Page 271: Can The App Icons On The Home Screen Automatically Align With Each Other

    The figures are for your reference only. The actual screens may vary. 12.82 Can the app icons on the home screen automatically align with each other? Enable the automatic alignment function as follows:...

  • Page 272: Can I Manually Adjust The Size Of The Widgets

    On the home screen, press and hold a blank area (without icons), touch More settings, and touch Auto-align. If you delete an app, another app automatically fills in its position. The figures are for your reference only. The actual screens may vary. 12.83 Can I manually adjust the size of the Widgets? You can touch and hold certain Widgets such as Gallery and Music to adjust their sizes by dragging the frames.

  • Page 273: Why Is The Screen Zoomed Out And Isn't The Content Displayed In Full Screen

    The figures are for your reference only. The actual screens may vary. 12.87 Why is the screen zoomed out and isn't the content displayed in full screen? When you flick left and right in the navigation bar area, you can trigger the One-hand UI function.
  • Page 274 The figures are for your reference only. The actual screens may vary.

  • Page 275: Why Does My Phone Often Display Touch-Disable

    12.88 Why does my phone often display Touch-disable? Touch-disable mode is designed to prevent your phone from misoperation due to the extrusion or slip in the pocket. You can disable this function under Settings > All > Smart assistance > More > Touch-disable mode.
  • Page 276 The figures are for your reference only. The actual screens may vary.

  • Page 277: How Do I Hide/Display The Service Provider Name In The Status Bar

    The figures are for your reference only. The actual screens may vary. 12.93 How do I hide/display the service provider name in the status bar? Go to Settings > All > Display, and enable/disable Display carrier name. 12.94 Why is the notification panel background blurred after I flick down the status bar? This effect is achieved by adding a Gaussian Blur effect on the wallpaper of the home screen.

  • Page 278: Why Does My Phone Still Display The 3G Icon After I Turn Off The Data Services

    12.95 Why does my phone still display the 3G icon after I turn off the data services? The 3G icon in the signal box indicates signals instead of data services. 12.96 Why can't I find some shortcut switches on the shortcut menu? They may be on another shortcut menu screen.
  • Page 279 The figures are for your reference only. The actual screens may vary.

  • Page 280: How Do I Set Touch-Disable

    12.100 How do I set Touch-disable? Touch Settings. On the All tab, go to Smart assistance > More > Touch-disable mode, and enable Touch-disable. The figures are for your reference only. The actual screens may vary. 12.101 How do I set my phone to automatically answer calls when I place it near my ear? Go to Settings, touch Touch-disable mode >...
  • Page 281 The figures are for your reference only. The actual screens may vary.

  • Page 282: How Do I Set The Status Bar Not To Display Notifications

    12.102 How do I set the status bar not to display notifications? In Phone Manager, touch Notification center. Select the corresponding apps and deselect the Allow notification check box. After the check box becomes unavailable, the notifications for these apps are not displayed in the status bar. 12.103 Can I set One-hand UI mode? Your phone provides a lazy mode that allows you to flick left and right in the virtual navigation bar to achieve One-hand UI.

  • Page 283: What Is Talkback? How Do I Enable Or Disable It

    Huawei input method (Chinese and English) Android input method (English only) Huawei Swype (Simplified Chinese, Traditional Chinese, French, Italian, Japanese, and more; language packages can be downloaded online) If you want to use languages other than Chinese and English, choose Huawei Swype.

  • Page 284: System Applications

    Then, check whether the problem is solved. Reformat your phone's system. You are advised to obtain the reformatting guide of the latest system from Huawei's official website and forum. Alternatively, you can take your phone to an after-sales center to reformat your phone.

  • Page 285: Why Does My Phone Run Slowly When The Battery Level Is Low

    Try the game app using another phone. If the game app also runs slowly, this problem is caused by the game app instead of your phone. Check whether your phone is hot. According to Huawei specific heat protection design, your phone's performance is limited to provide comfortable touch feeling and to protect the phone.

  • Page 286: Why Does My Phone Become Less Responsive After I Have Used It For A Long Time

    This issue is caused by poor app performance. The app does not have a welcome page. You can update the app to the latest version. (If the issue persists, provide detailed information such as app name and version to Huawei technical support engineers.) 13.10 Why are the suspend icons disordered after I restart...

  • Page 287: Why Doesn't The Indicator Blink When A Notification Is Received During Charging

    13.11 Why doesn't the indicator blink when a notification is received during charging? The indicator preferentially displays the charging status. Therefore, it does not prompt for the notification during charging. 13.12 Why is the screen suddenly zoomed in and a blue frame displayed around the screen? Go to Settings >...

  • Page 288: Why Is The Call Ended When I Press The Power Button

    13.17 Why is the call ended when I press the power button? You can disable the call ending by pressing the power button function. To do so, go to Settings > All > System > Accessibility > Power button ends call.

  • Page 289: Do All Honor 7 Versions Support Quick Charging? Can I Manually Disable Quick Charging

    14.1 Do all honor 7 versions support quick charging? Can I manually disable quick charging? Yes. All honor 7 versions support quick charging, but this function works with the 9 V 2 A charger. After your phone is connected to a quick charger, the quick charging icon and notification will be displayed on the status bar and notification panel.

  • Page 290: What Is My Phone's Temperature Rise

    14.2 What is my phone's temperature rise? 1. Your phone meets the international standards and its temperature rise is lower that most products of its class in the industry. 2. If the customer requires specific statistics, explain the standards in detail (the hotline personnel shall not directly describe the statistics to the customer): Based on the EN 60950-1, the maximum temperature for metal is 60 degrees, glass 70 degrees, and plastics 85 degrees for short-term contact;...

  • Page 291: What Can I Do If My Phone Generates Excessive Heat When I Am Playing Games

    14.6 What can I do if my phone generates excessive heat when I am playing games? Games consume more battery power than calls, videos, and music. It is recommended that you do not play games while your phone is charging. Also you can close all background applications when you are playing games or set the volume level to medium to reduce the heat and increase your phone's battery life.
  • Page 292 To close applications that are running at the same time, go to Settings > Manage apps > Running and touch the applications not in use to close them. 5. Prevent some applications from automatically starting when you power on your phone.

  • Page 293: Does My Phone Generate Heat Due To Its Poor Quality

    Two pieces of graphite are provided to assist your phone's heat dissipation. The heat dissipation architecture is carefully designed and tested to bring you the optimal experience. Your phone is also equipped with the Huawei dedicated power saving technology and overheat protection for the circuits.

  • Page 294: Why Does It Take A Long Time To Charge My Phone

    14.13 Why does it take a long time to charge my phone when it is generating excessive heat? Your phone is provided with the Huawei's unique overheat protection. When your phone is overheated, it will limit the charging circuit. You can close some applications such as video and games, or power off your phone.

  • Page 295: What Can I Do If My Phone's Standby Time Is Short

    5. Uninstall unwanted power-intensive applications. Go to Settings > Privacy & security > Location access and check for power-intensive applications. Uninstall the unwanted applications if any and go to Huawei App Center and search for similar applications to download. 6. Close third-party applications that are running in the background. You can also back up important data and restore your phone to its factory settings.

  • Page 296: Why Does My Phone Generate Heat When Charging

    Based on the EN 60950-1, the maximum temperature for metal is 60 degrees, glass 70 degrees, and plastics 85 degrees for short-term contact; the maximum temperature for metal is 55 degrees, glass 65 degrees, and plastics 75 degrees for long-term contact. 14.18 Why does my phone generate heat when charging? This is a common phenomenon.

  • Page 297: What Can I Do If My Phone Fails To Be Charged

    Update your phone to the latest version. If the problem persists, replace the battery if it is removable. If the battery is non-removable, contact an authorized Huawei service center. 14.23 What can I do if my phone fails to be charged? ...

  • Page 298: How Long Should I Charge The Battery For The First Time

    14.30 Can I use a Huawei charger in other countries? Huawei chargers have certain requirements for the input voltage, generally 100–240 V and 50–60 Hz. For details, see the instructions on the charger label. If the voltage in the country or region you are currently in is within that range, you can use the charger without a transformer.

  • Page 299: Can I Use A Charger Of Other Brands To Charge My Phone

    14.31 Can I use a charger of other brands to charge my phone? Yes if the output current and voltage of the charger are the same as those of the provided charger. For details, see the instructions on the charger label. Use chargers that are certified and produced by trusted manufacturers.
  • Page 300 In addition, you can find Fast charging from Settings > Battery. If you think that your phone is too hot, you can disable Fast charging. Then your phone will limit the charging current to reduce the heat when it detects that the temperature is too high.

  • Page 301: Managing Apps

    Managing apps 15.1 System apps 15.1.1 Why can't I open the camera? According to the Android system architecture, before an app opens the camera, the camera used by another app must be closed first. If you can't open the camera, you may not disable the app that uses the camera, for example, flash app or QR code scanner app.

  • Page 302: Why Doesn't My Phone Trigger The Location Reminder Even If I Have Set It In The Notes

    After your phone starts learning, press the button on the remote control for 2 seconds. (Make sure your phone and the remote control are stable at fixed positions.) 15.1.7 Why doesn't my phone trigger the location reminder even if I have set it in the Notes? Make sure the location reminder is still valid.

  • Page 303: Why Does My Phone Automatically Delete Some Notification Messages

    15.1.12 Why does my phone automatically delete some notification messages? The third-party management or security apps can automatically delete messages under certain circumstances. You can uninstall such apps to address this issue. 15.1.13 How do I delete the WeChat contacts in my phone's Contacts list? Your phone's Contacts support the display of IM account information, such as WeChat information.

  • Page 304: How Do I View Or Update Reminders In My Notes

    15.1.23 Can I use Huawei Health app without a wrist band? Huawei Health app supports step calculation using your phone instead of other accessories such as wrist band. However, if you use the sleep monitoring and sedentary reminder functions, you need a wrist band.

  • Page 305: Why Can't I Choose The Sim Card For Making Phone Calls And Why Does My Phone Make Phone Calls Over Card

    15.1.25 Why can't I choose the SIM card for making phone calls and why does my phone make phone calls over card 1 by default? Check whether the contact is the default contact. Currently, the third-party contact app may take over the system contact, and the app generally does not adapt to dual cards. 15.1.26 Why can't my phone match the contact with the number in the SMS? Your phone can't match the number in the SMS with the contact.

  • Page 306: Why Does The Third-Party App Installed On My Phone Encounter Exceptions

    15.2.2 Why does the third-party app installed on my phone encounter exceptions? The exceptions are mainly caused by the compatibility issue of software versions. Your phone is running Android 5.0. Some apps may not be compatible with this system, so exceptions may occur.

  • Page 307: Why Does My Phone Fail To Install An App

     Huawei releases updates at its official website from time to time. For better user experience, go to Huawei's official website to download and install updates for your phone model or use the online update feature to update your phone.

  • Page 308: How To I Set Some Applications Not To Exit After The Screen Is Turned Off

    15.2.14 How to I set some applications not to exit after the screen is turned off? Go to Power saving > Detailed power info > Protected apps. Select the corresponding apps. 15.2.15 How do I use a third-party input method? After you download and install the third-party input method app, on the text screen, open the notification panel and touch Select input method.

  • Page 309: Can I Uninstall Phone Manager

    There are a lot of threats to your phones at any time, for example, hackers, viruses, and malicious fee deduction apps. Huawei Phone Manager is completely integrated with the EMUI system and defends insecure code from the bottom layer. It can perfectly protect your phone.

  • Page 310: How Do I Restore The Deleted Weather App

    The figures are for your reference only. The actual screens may vary. 15.2.21 How do I restore the deleted Weather app? Press and hold the blank area on the home screen and touch Widgets. Drag the Weather app to the screen. 15.2.22 How do I clean the app cache? On the Settings screen, touch Manage apps.
  • Page 311 The figures are for your reference only. The actual screens may vary. To unlock the applications, go to Phone Manager, touch App lock, enter the password, and deselect the applications. To disable App lock, on the App lock screen, touch Settings and disable App lock.

  • Page 312: Restart My Phone

    The figures are for your reference only. The actual screens may vary. 15.2.26 I dragged down the application to lock it under Recent apps. Why do I have to lock the application again after I restart my phone? When you drag down the application to lock it under Recent apps, the application lock is invalidated after your restart your phone.

  • Page 313: Backup, Restoration, And Update

    Backup, restoration, and update 16.1 What can I do if my phone automatically powers off or fails to power on after being rooted? I: Normal check Check that your SIM card and microSD card are inserted in the correct direction. Incorrect SIM card or microSD card installation may cause automatic power-off.
  • Page 314 The figures are for your reference only. The actual screens may vary.

  • Page 315: Why Does The Online Update Fail

    2. Local update using a microSD card a. Prepare a microSD card that has a capacity of more than 2 GB. Brands including SanDisk, Kingston, and KingMax are recommended. b. Create a dload folder in the root directory of the microSD card. Put the downloaded UPDATE.APP update package in the dload folder.

  • Page 316: What Can I Do If The System Update Notification Is Still Available After My Phone Has Just Been Updated

    If your phone supports OTG, update your phone using a storage device. Use a USB OTG cable to connect your phone to a USB flash drive. The authorized Huawei USB OTG cable is recommended. To purchase a USB OTG cable, contact your device vendor.

  • Page 317: What Data Will Be Erased If I Restore My Phone To Its Factory Settings

    Make sure there is enough storage space for the software update package before the update. You can go to Huawei Downloads Page and download the latest software update package. 16.11 What data will be erased after my phone is updated? After your phone is updated, contacts, messages, email accounts, system settings, and installed applications will be erased.

  • Page 318: How Do I Back Up Contacts To A Microsd Card

    The figures are for your reference only. The actual screens may vary. 16.14 How do I back up contacts to a microSD card? Go to Settings, and touch Storage > Default location > SD card. Go to the contacts list, touch the menu icon then Import/Export > Export to storage, and follow the onscreen instructions to export contacts from your phone to the microSD card.

  • Page 319: Why Doesn't My Phone Receive The Ota Update Notification

    OTA update notification is pushed to your phone in batches. If your phone does not receive any OTA update notification for a long time, you can visit Huawei's official software download website to download the latest update package. For details about how to perform...

  • Page 320: How Do I Set My Phone To Automatically Check And Perform Updates

    16.16 How do I set my phone to automatically check and perform updates? Go to Settings > Updater > Menu > Update settings and enable Auto-check for updates and Auto-download over Wi-Fi.

  • Page 321: Fingerprint Identification

    Fingerprint verification: Without the need to use passwords, fingerprints can be used to unlock the screen, access the safe, access App lock, log in to the Huawei account, or even perform online payments using third-party applications. Fingerprint verification must work with screen unlock PIN or hybrid password.

  • Page 322: Why Can't I Answer Calls, Take Photos, Or Stop Alarms Using My Fingerprint

    17.5 Why can't I answer calls, take photos, or stop alarms using my fingerprint? For the Answer call, Take photo/video, and Stop alarm functions under the fingerprint touches module, it is recommended that you touch and hold the fingerprint sensor for more than 1 second.

  • Page 323: How Many Fingerprints Can I Record

    17.12.1 Why does the fingerprint unlock feature frequently fail to work properly? The fingerprint sensor on Huawei phones is designed to work at temperatures ranging from –20℃ to +75℃. If the fingerprint sensor fails to recognize your fingerprint, this is usually due...

  • Page 324: Why Does It Takes A Long Time To Unlock The Screen After My Phone Has Been Used For A Certain Period

    This problem is normally observed during cold periods when the finger's skin is susceptible to peeling, causing temporary changes in the shape of your fingerprint. In addition, the fingerprint sensor may also not work properly late at night or when you wake up in the morning due to changes in the depth of fingerprint ridges caused by dry fingers and slow circulation.

  • Page 325: What Can I Do To Successfully Unlock The Screen Even If My Fingers Are Dry

    3. Make sure the finger area you press against the fingerprint sensor is the same as that you enrolled to your phone. It is recommended that you use the gesture you often use while you are enrolling your fingerprint. 17.12.4 What can I do to successfully unlock the screen even if my fingers are dry? When your fingers are dry naturally, in dry seasons (autumn and winter) or areas (plateau areas), during rest, or after you carry heavy objects, you may fail to unlock the screen using...

  • Page 326: Why Does My Phone Read My Fingerprint Slowly In Winter Or When The Weather Is Dry

    17.12.8 Why does my phone read my fingerprint slowly in winter or when the weather is dry? Your fingerprint changes with different environmental elements, such as temperature, humidity, power of hydrogen, and oiliness. The fingerprint enrolling and reading are also affected by fingerprint patterns.

  • Page 327: Why Can I Unlock My Screen Even If My Finger Is Not Perfectly Aligned With The Fingerprint Sensor

    If you can't find the fingerprint option under Settings, take your phone to a nearby service center. 17.12.13 Why can't I unlock the screen using my fingerprint after my phone is connected to a charger of another brand? Please use the standard charger that comes with your phone. Non-standard chargers have different anti-interference capabilities.

  • Page 328: Why Can't I Enroll My Fingerprint Successfully

    17.12.17 Why can't I enroll my fingerprint successfully? 1. Don't move your finger while you are enrolling your fingerprint to ensure clear fingerprint images. 2. Keep your finger clean without water or obstacles. While you are enrolling your fingerprint, use the gesture you often use, enroll your fingerprint areas as many as possible, and avoid enrolling the same area of your fingerprint, so that the enrolled fingerprint image will be consistent with that read by your phone when you press your finger against the fingerprint sensor.

  • Page 329: How Do I Disable Fingerprint Unlock

    17.14 How do I disable fingerprint unlock? Go to Settings > All > Screen lock & passwords > Password. Follow the onscreen instructions to enter a password. From the unlock list, select the no password or pattern option. Go to Settings > All > Fingerprint ID > Fingerprint management. Enter an unlock password and turn off Password.

  • Page 330: Dual Systems

    Dual systems 18.1 Does my phone support dual systems?

  • Page 331: Others

    I have encountered? Restart your phone and restore the factory settings. If the issue persists, provide the corresponding information to Huawei technical support engineers. The issue will be solved in updated versions. 19.3 How do I download the User Guide of my phone? Download the User Guide corresponding to the phone model from Huawei official website http://consumer.huawei.com/cn/support/manuals/index.htm.

  • Page 332: How Do I Know Whether My Phone Has Been Rooted

    "$", your phone has not been rooted. If the output is ended with "#", your phone has been rooted. If you can't perform this operation, take your phone to an authorized Huawei service center. 19.8 Does automatic time synchronization consume data traffic? No.

  • Page 333: Can I Browse Or Edit Word, Excel, Powerpoint, And Pdf Files On My Phone

    19.12 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? Yes. You can open the files using third-party apps such as WPS Office, OfficeSuite, and OliveOffice Premium. 19.13 How are my phone ROM and RAM allocated? The ROM and RAM sizes displayed on your phone may be smaller than the values in the phone specifications, because the system occupies a part.

  • Page 334: Why Do I Feel Electric Leakage Or Shock When I Use The Headset

    Yes. Your phone can use most of three-button line control headsets on the market. However, your phone does not support the line control function of certain headsets, for example, Apple headset. To have better audio and line control operation experience, you are suggested to use Huawei original headset.

  • Page 335: What Is The Weather Information Inaccurate

    Check whether airplane mode is turned on. If airplane mode is turned on, the icon will display in the status panel. If the problem persists, restart your phone. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 19.25 How do I obtain bootloader unlock permissions? Visit Request unlock code to request an official unlock code.

  • Page 336: What Is The Safe Mode

    19.26 What is the safe mode? The safe mode function is added to the version later than the Android 4.0. When the safe mode is turned on, the system only loads the basic functions or pre-installed applications. After you install a third-party application on the phone, your phone probably fails to power on because the new application is incompatible with the system.

  • Page 337: What Can I Do If Water Entered My Phone

    (for example, the keyboard does not light up or the touchscreen does not respond), it could be due to a hardware fault. Contact Huawei customer service or take your phone and purchase invoice to a service center for inspection.

  • Page 338: Why Can't I Use Voice Calls In Hangouts

    19.34 How do I add a note? Open Notes, edit a note, and touch to save it. 19.35 Why can't I use voice calls in Hangouts?  The Hangouts version does not support this function. Update the Hangouts version.  The Hangouts version of the other party does not support this function.

  • Page 339: Why Can't I Use Buddy Help

     Check that the phone number has been successfully activated. If not, confirm it with Huawei services personnel. 19.38 What functions does the light lattice case provide? When you use the light lattice case on your phone, you can view the time and whether information, receive incoming calls, close the alarms, and play music over the mini window on the light lattice case.

  • Page 340: How Do I End A Call Using The Smart Cover

    You can also use the volume button to set the incoming calls to mute. 19.40 How do I end a call using the smart cover? In smart cover mode, you can press the power button to turn the screen on. Then, you can end the call.

  • Page 341: Can I Change The Temperature Unit In The Weather App To ° F

    19.42 Can I change the temperature unit in the weather app to ° F? Yes. The temperature unit can be switched between ° F and º C. On the Weather screen, go to > Settings > Temperature unit and switch between ° F and º...

  • Page 342: How Do I Set An Automatic Update Interval For The Weather App

    19.43 How do I set an automatic update interval for the weather app? On the Weather screen, go to > Settings. Enable Auto update and touch Update interval to select an update interval. 19.44 How do I turn off the alarm of the weather app? On the Weather screen, go to >...

  • Page 343: How Does My Phone Display The Number Of Weeks On The Calendar

    19.46 How does my phone display the number of weeks on the calendar? On the Calendar screen, touch the options menu. Go to Settings > Show week number. The number of weeks is displayed on the calendar.

  • Page 344: Does My Phone Support The Counting Function

    19.47 Does my phone support the counting function? Your phone supports the convenient counting function. On the Clock screen, touch the Stopwatch tab. Touch Start to start counting.

  • Page 345: Does My Phone Support The Countdown Function

    During the counting, you can click Lap to measure the number of times. Click Stop to stop counting. 19.48 Does my phone support the countdown function? Your phone supports the convenient countdown function. On the Clock screen, touch the Stopwatch tab. Set the countdown duration and start the countdown.

  • Page 346: Smart Screenshot

    19.53 Smart screenshot 19.53.1 What is smart screenshot? Smart screenshot is a brand-new touch technology jointly developed by Huawei and Qeexo. This technology can distinguish the touch operations by fingers or knuckles. Your phone adopts this technology. You can double-touch any screen using your knuckles to achieve instant screenshot, which greatly improves the screenshot efficiency.

  • Page 347: Why Can't I Draw A Track When I Partially Capture The Screen Using My Knuckles

    The figures are for your reference only. The actual screens may vary. 19.53.5 Why can't I draw a track when I partially capture the screen using my knuckles? Your phone implements partial screenshot based on the signals of the gravity sensor. If you slightly draw a circle on the screen, even when you use your knuckle, your phone can't receive the signals.

  • Page 348: Does Smart Screenshot Affect The Standby Time Of The Phone

    19.53.7 Does smart screenshot affect the standby time of the phone? The algorithm for identifying the knuckles is integrated on the hardware drive layer and consumes extremely-low current. Therefore, this function does not affect the standby time. 19.53.8 How do I share the screenshot using the smart screenshot function? For a full screen, touch Share and select a sharing mode.

  • Page 349: Why Can't I Slide To Answer The Incoming Call And Why Is There A Light Blue Screenshot Track On The Screen

    The figures are for your reference only. The actual screens may vary. 19.53.11 Why can't I slide to answer the incoming call and why is there a light blue screenshot track on the screen? You may have accidentally triggered the smart screenshot function. Go to Settings > All > Smart assistance and turn off Smart screenshot.

  • Page 350: Why Is There A Light Blue Screenshot Track When I Perform Operations On The Screen

    19.54.4 What are differences between standard wakeup keywords and customized wakeup keywords? Standard wakeup keywords "Dear honor" are specially optimized by Huawei. These wakeup keywords have a high success wakeup rate. You are recommended to use these standard wakeup keywords.

  • Page 351: Why Can I Wake Up My Phone While My Friend Can't

    19.54.5 Why can I wake up my phone while my friend can't? Regardless of standard wakeup keywords or customized wakeup keywords, you need to practice and make your phone more familiar with your voice, so as to provide you a better wakeup experience.

  • Page 352: Why Is The Success Rate Of Finding My Phone Using Voice Instruction Too Low

    19.54.10 Why is the success rate of finding my phone using voice instruction too low? The environment noise is large or the microphone's hole is blocked. 19.54.11 Why can't I use a wakeup keyword fewer than four syllables? Through the tests, it is found that the success wakeup rate using wakeup keywords with four or more syllables is high and the wakeup error rate is low.

  • Page 353: Why Does My Phone Prompt "Voice Instruction Failed To Be Identified" When I Speak With Others

    19.54.17 Why does my phone prompt "voice instruction failed to be identified" when I speak with others? The speech awareness function is incorrectly triggered. The noise may be recorded and practiced when you practice the wakeup keywords. Try practicing the wakeup keywords in a quiet environment.

  • Page 354: Can I Set The Wakeup Keywords

    The figures are for your reference only. The actual screens may vary. 19.54.21 Can I set the wakeup keywords? Yes. 19.54.22 What are suggested wakeup keywords? The wakeup keywords should be easy to identify. The wakeup keyword should contain 4-6 Chinese characters.

  • Page 355: Does My Phone Only Support Chinese Wakeup Keywords

    19.54.24 Does my phone only support Chinese wakeup keywords? Wakeup keywords support only Mandarin (Mainland China) and English. To set the wakeup keyword language, go to Settings > All > Smart assistance > Voice wakeup > Speech command language. 19.54.25 Can I set the wakeup keywords in English? Yes.

  • Page 356: Why Can't I Open The Long Cylindrical-Shaped Plastic Gift Box Of The Full-Frequency Version

    19.56 Why can't I open the long cylindrical-shaped plastic gift box of the full-frequency version? To open the gift box of the full-frequency version, press the two sides using your thumbs and push hard toward the direction indicated by the label. You can find the label on the bottom or top of the gift box.

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