Troubleshooting - Philips Illuminate Instruction Manual

Troubleshooting

Password Reveal
Note – This only works on the original smart device the control box was set up with and if set
up after July 2015.
1. Update App to newest version.
2. Select menu icon on upper left and select "About".
3. Press and hold the Philips logo at the bottom of the screen.
4. Password recovery menu will open and press name of control box.
5. Password will be displayed for that control box.
Full Factory Reset
Note – This is only for control boxes manufactured in 2015 or later.
1. Start with the control box unplugged from a 120V outlet (with the lights connected).
2. Plug in control box into a 120V outlet and wait 1-8 seconds*, then unplug it from the
outlet.
3. Wait 3-5 seconds*, and plug it in again and wait for 1-8 seconds* and then unplug it.
4. Wait 3-5 seconds*, and plug it in again and wait for 1-8 seconds* and then unplug it.
5. Plug the control box back into a 120V outlet and the lights will begin to flash. This is an
indication that the control box is resetting.
6. When the lights stop flashing (about 15-30 seconds*), the control box has been reset to
factory settings and the password will return to the default password of 12345678.
7. To reconnect to the control box, please open your WiFi settings in your device and
select the control box SSID and enter 12345678 as the WiFi password (you may have
to have the smart device forget the control box SSID to enter the new password).
Note: Additional information, full instructions and troubleshooting tips can be accessed
through the Help screen inside the Illuminate™ app. The Help screen can be accessed at any
time by tapping on the Menu button and selecting "Help" from the drop down menu.
*- Times may vary depending on last selected pattern and amount of lights connected to
control box. For best results disconnect all but on light string from control box while reset
procedure is being completed.
Illuminate™
Rev 082015
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