Responding To Messages - Kyocera ECOSYS M6030cdn Operation Manual

Troubleshooting > Troubleshooting

Responding to Messages

If the message display or the computer displays any of these messages, follow the corresponding procedure.
NOTE
When contacting us, the serial number will be necessary. To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page 5-5)
A
Message
Account error.
Add toner.
[C][M][Y]
Job is canceled.
B&W mode enabled.
B
Message
Box is not found.
Job is canceled.
Box limit exceeded. Job
*1
is canceled.
*1 When Auto Error Clear is set to [On], processing resumes automatically after a set amount of time elapses. For details
on Auto Error Clear, refer to the following:
Auto Err. Clear (page 8-18)
C
Message
Cannot connect to
Authentication Server
Check the connection
with the server.
Cannot connect to
Authentication Server
Check the domain name.
Cannot connect to
Authentication Server
Check the host name.
Checkpoints
―
―
Checkpoints
―
Is [OK] displayed on the screen?
Checkpoints
—
—
—
10-17
Corrective Actions
Failed to specify Job Accounting
when processing the job externally.
The job is canceled. Select [OK].
Replace the toner container to our
specified toner container. If not,
select [OK] to cancel the job. The
device prints in black and white for a
while.
Corrective Actions
The specified box cannot be found.
Job is canceled. Select [OK].
The specified box is full, and no
further storage is available; Job is
canceled. Select [OK] . Try to
perform the job again after printing
or deleting data from the box.
Corrective Actions
Check the connection status with
the server.
Check the domain name.
Check the host name.
Reference
Page
—
page 10-4
Reference
Page
—
—
Reference
Page
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page 9-2
page 8-26