Sanyo S750 Manual page 79

reference
11.3 In the event that you wish to switch
from a pay monthly service plan which
requires Orange Care to be purchased
as an optional extra to a pay monthly
service plan which includes Orange
Care then from the date such
switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.4 In the event that you wish to switch
from a pay as you go service plan for
which Orange Care has been
purchased to a pay monthly service
plan which requires Orange Care to be
purchased as an optional extra Orange
Care will automatically cease. Orange
will refund to you a pro rata proportion
of the premium for the balance of each
complete month remaining of that
156
period unless you have already made a
claim on the policy in which event no
refund will be due.
11.5 In the event you switch from a pay as
you go service plan to a pay monthly
service plan which includes Orange
Care then from the date such
switching takes effect you will be
covered by Orange Care for the
unexpired balance (if any) of any
period under clause 8.1 calculated
from the day your phone was first
registered on the Orange network.
11.6 In the event you switch from a pay
monthly service plan inclusive of
Orange Care to a pay as you go
service plan Orange Care will
automatically cease.
11.7 In the event that you wish to switch
from a pay monthly service plan for
which Orange Care has been
purchased as an optional extra Orange
Care will automatically cease but in
such event you will not be entitled to
any refund of premiums paid.
12 claims
12.1 To make a claim under this Insurance
you should call 150 from your Orange
pay monthly phone or 07973 100 150
from any other phone if you are a pay
monthly customer. Pay as you go
customers should call 451 from their
Orange phone or 07973 100 451 from
any other phone. Small Business
customers should call 345 from their
Orange phone or 07973 100 345 from
any other phone and Business
Solutions customers should call 158
from their Orange phone or
07973 100 158 from any other phone.
Your claim will be handled fairly and
promptly.
12.2 In certain circumstances, particularly
reference
where there is a dispute over your
claim Orange may refer the matter to
independent Chartered Loss Adjusters
for investigation and review.
13 complaints
13.1 If you have any queries or complaints
regarding this Insurance you should in
the first instance address this to
Orange. Call 150 from your Orange
pay monthly phone or 07973 100 150
from any other phone. Pay as you go
customers should call 451 from their
Orange phone or 07973 100 451 from
any other phone. Small Business
customers should call 345 from their
Orange Phone or 07973 100 345
from any other phone and Business
Solutions customers should call 158
from their Orange phone or
07973 100 158 from any other phone.
13.2 If your queries or complaints regarding
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