Product Warranty - Vox -01 Operating Manual

7. Product warranty

The device is covered by a full-service, worldwide pick-up & return warranty until 24
months after the date of purchase. Please direct all warranty claims to:
SDi,
1345 Campus Parkway, Suite A18
Wall Township,
NJ 08736
Tel: 732-751-9266
Fax: 732-751-9241
Email: sales@sdifire.com
Web: www.sdifire.com
Please email us and wait for our response (typically within a business day) before shipping
your hardware back. We may ask you to fill out an RMA form, and we will supply you with
a reference number for your warranty claim. If you can provide a complete statement of the
problems you are experiencing, this will help us solve your hardware issues as soon as possi-
ble. Always provide the ID number of your device (found on the bar code label on the back
of the device), your name and address, and your date of purchase. If you did not purchase
directly from SDi, also include dated proof of your purchase.
In general, our warranty programme covers all defects except for those resulting from acci-
dents, misuse (including improper electrical connections) and improper maintenance. The
following is explicitly excluded from product warranty:
• Any damage resulting from dropping, falling or excess vibration
• Any damage done by liquids, including damage resulting from excessive
use of screen cleaning liquids
• Any damage resulting from incorrect electric connections to the device
through the USB and/or audio connectors
• Any damage done by power surges or overvoltage on the USB power supply
and/or audio connector
• Any mechanical damages to the display caused by mechanical forces ap -
plied to the screen surface, such as scratches.
• Normal wear and tear
The following voids warranty:
• Repair attempts by an unauthorized party
• Replacement of battery packs by an unauthorized party
• Removal of product stickers, tamper proof seals, bar codes or serial numbers
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