Troubleshooting; Common Solutions - Bose Soundlink Revolve Owner's Manual

If you experience problems with your Bluetooth® speaker:
heck (see page 22).
• C
• Make sure all cables are securely attached.
• Check the state of status indicators (see page 21).
• Place your speaker according to placement guidelines (see page 9).
• Make sure your mobile device supports Bluetooth® or pairing via NFC
technology (see page 14).
If you could not resolve your issue, see the table below to identify symptoms and
solutions to common problems. If you are unable to resolve your issue, contact Bose®
customer service.

Common solutions

The following table lists symptoms and possible solutions to common problems.
Symptom
No power
(battery)
Battery won't
charge
Speaker won't
pair with mobile
device
Speaker does not
pair with NFC
harge your speaker if necessary.
C
Solution
• Battery may be in protection mode or discharged. Connect it to AC
(mains) power.
• Connect the USB cable to a different USB power supply.
• Use a different USB cable.
• Connect to a different AC (mains) power source.
• On your mobile device, turn the Bluetooth® feature off and then on.
Remove your speaker from the Bluetooth list on your mobile device. Pair
your mobile device again.
• Clear your speaker's pairing list (see page 18). Pair your mobile
device again.
• Pair a different mobile device (see page 17).
• Reset your speaker (see page 28).
• Unlock your mobile device and turn on the Bluetooth and NFC features.
• Tap the NFC touchpoint on the back of your mobile device to the top of
your speaker.
• Use Bluetooth to pair your mobile device (see page 15).
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