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Confirm that the following parts are included:
*May ship with multiple power cords. Use the power cord for your region.
NOTE: If any part of the product is damaged, do NOT use it. Contact your authorized Bose dealer or Bose customer service.
Visit: worldwide. Bose.com/Support
For best performance, follow these recommendations when placing the bass module:
Do NOT place any objects on top of the bass module.
To avoid wireless interference, keep other wireless equipment 1 – 3 ft. (0.3 – 0.9 m) away from the bass module. Place the bass module outside and away from metal cabinets, other audio/video components and direct heat sources.
Place the bass module on a stable and level surface. Vibration can cause the bass module to move, particularly on smooth surfaces like marble, glass or highly polished wood.
Place the bass module along the same wall as your TV, or along any other wall in the front third of the room.
Keep the back side of the bass module (the side opposite the Bose logo) at least 3 in. (7.6 cm) from any other surface. Blocking the port on the bottom of this side may affect acoustic performance.
For more bass, place the bass module closer to walls and corners. For less bass, place the bass module further from walls and corners.
Make sure there is an AC (mains) outlet nearby.
Do NOT place the bass module on its top or sides when in use.
The way you connect the bass module depends on your soundbar or speaker.
Choose your connection method from the table below.
SOUNDBAR OR SPEAKER | CONNECTION METHOD |
Bose Smart Soundbar (voice-enabled soundbar) | Connect using the Bose Music app. NOTE: If you can't access or have trouble connecting using the Bose Music app. |
SoundTouch 300 soundbar | Connect using your's oundbar's remote. |
Bose TV Speaker (or alternate wired setup for soundbars) | Connect using an audio cable (not provided). |
NOTES: Connecting may take several minutes.
If the bass module doesn't connect to the soundbar.
NOTE: To avoid hearing distorted audio, turn off your TV speakers. Refer to your TV owner's guide for more information.
You can connect the module to the soundbar or speaker using a 3.5 mm audio cable (not provided).
If you don't have a 3.5 mm audio cable (commonly used for headphones and mobile devices), visit Bose.com/BM500 to purchase a 15 ft. (4.5 m) cable. You can also purchase this part at your local electronics store.
The light on the back of the module shows system status.
LIGHT ACTIVITY | SYSTEM STATE |
Solid white | Connected to the soundbar or speaker |
Blinking white | Downloading a software update |
Solid amber | Network standby (wireless connection) |
Blinking amber | Ready to connect to the soundbar or speaker |
Off | Power-saving mode (wired connection) |
Blinking red | Error - contact Bose customer service |
Clean the exterior of the bass module with a soft, dry cloth.
Do NOT allow liquids to spill onto the bass module or into any openings.
Do NOT use any sprays near the bass module.
Do NOT use any solvents, chemicals or cleaning solutions containing alcohol, ammonia or abrasives.
Do NOT allow objects to drop into any openings.
Replacement parts and accessories can be ordered through Bose customer service.
Visit: worldwide. Bose.com/Support
Your bass module is covered by a limited warranty. Visit our website at global. Bose.com/warranty for details of the limited warranty.
To register your product, visit global. Bose.com/register for instructions.
Failure to register will not affect your limited warranty rights.
If you experience problems with the bass module:
Unplug the power cords for the bass module and soundbar or speaker, wait 30 seconds and plug them firmly into a live AC (mains) outlet.
Secure all cables.
Check the bass module status.
Move the bass module and soundbar or speaker away from possible interference (wireless routers, cordless phones, televisions, microwaves, etc.).
Place the bass module according to the placement guidelines.
If you could not resolve your issue, see the table below to identify symptoms and solutions to common problems. If you are unable to resolve your issue, contact Bose customer service.
Visit: worldwide. Bose.com/contact
SYMPTOM | SOLUTION |
Bose Music app doesn't work on mobile device | Make sure your mobile device is compatible with the Bose Music app and meets minimum system requirements. For more information, refer to the app store on your mobile device. |
Bass module doesn't wirelessly connect to the soundbar | Confirm that the status light is blinking amber, indicating that the bass module is ready to connect. Repeat the connection process. If the bass module was previously connected to the soundbar, reset the bass module's connection. Unplug the power cords for the bass module and soundbar, wait 30 seconds and plug them firmly into a live AC (mains) outlet. Connect the bass module to the soundbar using a 3.5 mm audio cable. NOTE: If you don't have a 3.5 mm audio cable (commonly used for headphones and mobile devices), visit Bose.com/BM500 to purchase a 15 ft. (4.5 m) cable. You can also purchase this part at your local electronics store. |
Intermittent or no audio | Unmute the system. Increase the volume. Confirm that the soundbar or speaker is playing audio. If not, refer to your soundbar or speaker owner's guide for troubleshooting. Test different sources (if available). Make sure that you're playing audio that has bass frequencies, such as music or movies. For wireless connections: Confirm that the status light is glowing solid white, indicating that the bass module is connected to the soundbar. Repeat the connection process. If the bass module was previously connected to the soundbar, reset the bass module's connection. Place the bass module according to the placement guidelines. |
Poor or distorted sound from the bass module | Test different sources (if available). Place the bass module according to the placement guidelines. Remove all protective films from the bass module. If the bass module is connected to a Bose Smart Soundbar or SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more information, refer to your soundbar owner's guide. NOTES: If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. If the bass module is connected to a Bose TV Speaker or Bose Smart Soundbar, make sure the 3.5 mm audio cable (not provided) is connected to the BASS connector on the back of the speaker or soundbar, not the AUX IN or IR connector. |
Bass is too heavy or low | Adjust the bass. For more information, refer to your soundbar or speaker owner's guide. If the bass module is connected to a Bose Smart Soundbar or SoundTouch 300 soundbar, run ADAPTiQ audio calibration. For more information, refer to your soundbar owner's guide. NOTES: If you no longer have the ADAPTiQ headset (provided with your soundbar), contact Bose customer service for a replacement. Move the bass module away from nearby walls and corners. |
If the bass module no longer connects to the soundbar, reset the bass module's wireless connection. Resetting the wireless connection causes the soundbar to try to reconnect to the bass module, which may resolve connection issues.
To reset the wireless connection, press the button on the back of the bass module.
When the bass module reconnects to the soundbar, you hear a tone and the light on the back of the bass module glows white.
Resetting the bass module clears all wireless connection information and returns the bass module to original factory settings.
Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.
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