Seagate GoFlex Satellite User Manual page 32

5. Solving Problems
• Click the Refresh button on your browser.
A song, video or other file won't play
• Make sure that your device supports the file format.
You can copy any file to the GoFlex Satellite drive, however, the device to which you
stream your media files will only play or view the formats it supports. GoFlex Satellite does
not transcode (convert) the files you copy to the drive. See your device's specifications for
a complete list of supported file types.
There are ways to convert video files to different formats so they can be played on your
device. If you have files that you want to play from GoFlex Satellite that are incompatible
with your device, you may want to transcode the files before copying them to the drive.
I just copied a file (movie, music) to Satellite but it doesn't appear in the
GoFlex Media app
If you purchased this content from iTunes®, make sure to authorize your iPad/iPhone/iPod
touch with iTunes for the new files to play. Devices attempting to play content purchased from
iTunes must be authorized to play back the content.
Can't use the Internet while streaming from GoFlex Satellite
GoFlex Satellite is a wireless network on its own. When your WiFi device is connected to
GoFlex Satellite, it is dedicated to using Satellite's wireless network. If you want to use a
different wireless network, you must actively connect to that network, thus disconnecting from
GoFlex Satellite.
I mistakenly reformatted the drive for my Mac
• GoFlex Satellite is designed to work with both Windows and Mac operating systems.
However, you must install the Seagate GoFlex software to enable file copying from a
Mac. If you reformatted the drive by mistake, first return the drive to its original NTFS
format using Disk Utility and then download the Seagate GoFlex software from
www.seagate.com/support/goflexsatellite
• If you are using Time Machine®, do not allow the program to use the GoFlex Satellite
drive for backup. Time Machine will attempt to reformat the GoFlex Satellite drive.
Why can't I connect to GoFlex Satellite from my smartphone?
Make sure you have selected "GoFlex Satellite" from your wireless network list.
Why won't my computer connect to GoFlex Satellite?
Make sure to enable your wireless settings and select "GoFlex Satellite" from your wireless
network list.
GoFlex Satellite™ User Guide
Common Problems and Solutions
30