General Functions; Retail Sale; Retail Sale With Contactless Enabled - VeriFone VX series Quick User Manual

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General Functions

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Retail Sale

1. Insert Chip Card into terminal chip reader.
2. Enter the Sale Amount and then press ENTER.
3. If a chip card, hand the terminal to the cardholder to enter their PIN.
4. The terminal will contact the host for an Authorisation and deliver one of the following responses:
• Transaction authorised – with an AUTH Code
• Transaction declined
• Transaction partially authorised – if the transaction is partially authorised the terminal will display
the transaction value the card issuer is willing to authorise. The partial AUTH can either be accepted
by selecting "Yes" or rejected by selecting "No". Note: If you select YES then the customer will need
to make up the balance of the sale via a different payment method.
5. Remove the merchant copy receipt by tearing.
6. If a non-chip card, obtain and verify the cardholder's signature on the merchant copy receipt. Is the
signature valid?
a. Yes, press ENTER.
b. If signature is not valid, select No or press CANCEL.
7. Finally, a cardholder copy receipt is printed.
For referrals go to the Referral section.

Retail Sale with Contactless Enabled

1. Select Sale.
2. Key in transaction amount.
3. Terminal will prompt to check the amount entered.
a. If the amount is correct, select YES to continue sale.
b. If the amount is incorrect, select NO to rekey in amount.
4. Terminal will prompt to Present / Insert / Swipe Card.
(The first of the four green LED's above the screen will light up to show contactless is enabled).
5. Tap the contactless card above the screen.
6. Terminal will contact host for Auth.
7. Terminal will print off Merchant copy, tear receipt and then the terminal will return to the main idle
screen. Note: The cardholder receipt is not printed by default. This option can be enabled by the
appropriate Customer Service team.
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